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Derek Thomas
2,230 Reviews
It would be my pleasure to help you with all your service needs.
Read moreDealership Experience
14 yrs, 8 mos
Industry Experience
26 yrs, 5 mos
2,230 Reviews
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2230 Reviews of Derek Thomas
October 02, 2019
Service visit Easy to schedule. No hassle service. Comfortable waiting area. Clear communication by the staff, Service was covered by BMW basic plan and they fi Easy to schedule. No hassle service. Comfortable waiting area. Clear communication by the staff, Service was covered by BMW basic plan and they finished it with a car wash. More
by lwrowner
October 02, 2019
Very professional Derek Thomas was my advisor and he was very professional and trustworthy. Included with the oil change was a multipoint inspection, some other servic Derek Thomas was my advisor and he was very professional and trustworthy. Included with the oil change was a multipoint inspection, some other service was suggested but not scared tactics or pressure . I would go back for any other repairs without hesitation. More
by Lourdes
Verified CustomerOctober 02, 2019
Poor communication and service Navigation Map is no longer working properly!! Our car is showing us driving in the Gulf of Mexico. Communication from this Service department has Navigation Map is no longer working properly!! Our car is showing us driving in the Gulf of Mexico. Communication from this Service department has dramatically deteriorated over the last few years. More
by alex.giannini
October 01, 2019
Warranty Replacement Parts Excellent and prompt service upon arrival and the Asst. Service Mgr. saw me and later called me in the early afternoon when all the service had been c Excellent and prompt service upon arrival and the Asst. Service Mgr. saw me and later called me in the early afternoon when all the service had been completed. More
by JGUNDERSEN
September 29, 2019
Amazing service, everyone is very patient! Helped us out with our issues perfectly. Highly recommend. Such a healthy and helpful environment, everyone loves service, everyone is very patient! Helped us out with our issues perfectly. Highly recommend. Such a healthy and helpful environment, everyone loves their job! More
by VERELEKAJ
September 28, 2019
Title Everyone was very friendly. I was happy Derek helped get my things out of my car and Susan held my baby for me while I was waiting. The guy who helped Everyone was very friendly. I was happy Derek helped get my things out of my car and Susan held my baby for me while I was waiting. The guy who helped with my rental car was so courteous! More
by BBRUNSON9
Other Employees Tagged: Susan
September 27, 2019
Top Shelf Service From welcome through intake, customer waiting area, updates during service, and delivery, everything is exceptional. This is what every dealer should From welcome through intake, customer waiting area, updates during service, and delivery, everything is exceptional. This is what every dealer should aspire to. Sarasota BMW understands the customer. More
by None3
September 26, 2019
Excellent Customer Service! Tiffany Ferrera was incredible! She took care of everything from start to finish! Taking your car to be serviced is not something anyone looks forward Tiffany Ferrera was incredible! She took care of everything from start to finish! Taking your car to be serviced is not something anyone looks forward to so when I pulled up and the entire staff was extremely friendly and helpful it truly made the experience so much better. They really take care of their customers! More
by Tanya
Other Employees Tagged: Jesus Castillo, Austin Martin, Tiffany Ferrera
September 26, 2019
Helpful Susan ,the great sales associate, was very helpful in moving along the wait time Because of her you will have our repeat business Thank you Susan ,the great sales associate, was very helpful in moving along the wait time Because of her you will have our repeat business Thank you More
by TOMTROX
Other Employees Tagged: Susan Tighe
September 23, 2019
Derek has taken care of my BMWs service for over nine years, always with impecable diligence. A warning in my car display was telling me I needed to vis has taken care of my BMWs service for over nine years, always with impecable diligence. A warning in my car display was telling me I needed to visit dealer for service of passenger’s security system. It was taken care right away, without prearranged appointment. As I needed oil service very soon, it was also talen care simultaneously. More
by JMS0
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