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Derek Thomas
2,270 Reviews
It would be my pleasure to help you with all your service needs.
Read moreDealership Experience
14 yrs, 11 mos
Industry Experience
26 yrs, 8 mos
2,270 Reviews
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2270 Reviews of Derek Thomas
November 25, 2018
Pleasantly Surprised Received notice for recall, never been to service center but the whole process was so easy from entering the area, checking vehicle in to picking up v Received notice for recall, never been to service center but the whole process was so easy from entering the area, checking vehicle in to picking up vehicle. Was delighted by the level of service I received. More
by WENDY_HAYS
Verified Customer
November 25, 2018
Recall Repair Service My Review: Derek Thomas was punctual, professional, thorough and friendly A great experience - most unlike my past contact with the sales side of the My Review: Derek Thomas was punctual, professional, thorough and friendly A great experience - most unlike my past contact with the sales side of the organization. More
by RMSA45
November 24, 2018
2nd Service Visit Regular maintenance and service is free otherwise would go elsewhere. Not much communication between customers and employees. Customer service missed Regular maintenance and service is free otherwise would go elsewhere. Not much communication between customers and employees. Customer service missed the mark on both visits. More
by Customer001
November 22, 2018
Needed emergency repairs Timely, understanding and as usual first class service Fixed the problem in as efficient and cost effective way as possible Made us feel like ours w Timely, understanding and as usual first class service Fixed the problem in as efficient and cost effective way as possible Made us feel like ours was the most important job they had More
by JBJOHNCARTER
Other Employees Tagged: Greg Jones
November 22, 2018
Very satisfactory All went very well with the initial service work i.e. new battery, FRM Controller, replace 2 recall items, etc. I picked up my car and left the dealer All went very well with the initial service work i.e. new battery, FRM Controller, replace 2 recall items, etc. I picked up my car and left the dealership. As I was driving away, I noticed some of my instrument panel options i.e. phone, etc. did not work and the triangle w/exclamation mark was lite. I returned to the service center where the Assist. Service manager said they would have to hook up the electronics to their machine to find out what was wrong. After and hour and a half in the service area, they found the problem. The issue was when the new FRM electronic controller was installed earlier that day, some of the connections were not correct. It caused some of my instrument panel not to work. Everything seems to be working fine now. Derek Thomas was extremely helpful and courteous during the process. I really appreciated his sincerity and apology. I still feel this dealership is first class and will recommend them to anyone. More
by TCCC2
November 22, 2018
Efficient Compared services at other BMW dealerships and the service and pricing of services was a bit higher and not as good. I live about 30 miles away and it Compared services at other BMW dealerships and the service and pricing of services was a bit higher and not as good. I live about 30 miles away and its worth the drive...I also recognize good customer service when I see it. More
by RWJONES8
Other Employees Tagged: Chong Lee
November 21, 2018
Derek was excellent. He kept me updated. Derek told me that my work would take over 3 hours and he was right. He did offer a loaner but I read while I waited. However, during that time Derek Derek told me that my work would take over 3 hours and he was right. He did offer a loaner but I read while I waited. However, during that time Derek kept me up to date with their progress. More
by RUSSKILLION
November 21, 2018
service/repair good job, efficient, on time, accurate, Checked on tire warranty that i didnt know was still in place and saved me 460 dollars! Thank you good job, efficient, on time, accurate, Checked on tire warranty that i didnt know was still in place and saved me 460 dollars! Thank you More
by EBERNOTUS
Other Employees Tagged: Maria Lizardi, Loraine Campbell , Richard Bobek, Jessica Caycedo, Greg Jones, SETH 5 Stars
November 21, 2018
Annual Service Prompt, excellent work. Completed on time as expected. Pleasant, polite and courteous. My car was returned washed with the interior cleaned and vac Prompt, excellent work. Completed on time as expected. Pleasant, polite and courteous. My car was returned washed with the interior cleaned and vacuumed. Wipers were replaced too. More
by popmagoo
Other Employees Tagged: Matt Merlino
November 20, 2018
Terrible customer service From the minute I drove up, the entire experience was awful. You are directed to drive up and just sit and wait in your car by the signage. There was From the minute I drove up, the entire experience was awful. You are directed to drive up and just sit and wait in your car by the signage. There was not a person available in sight. I sat there for a minute and then thought I should get out and go find a desk or something but a man came out and scolded me and told me that I had to wait in my car. I waited for several more minutes and then he asked me why I was there. Well, when I told him I had an appointment for service, he seemed surprised. It was odd. Then I was allowed to drive my car forward and get out and go wait at another desk where there was also no sense of urgency. Finally I was shuttled over to my rep's office, Derek. He told me he would call me in an hour with a diagnosis. I did not ever hear from him. Five hours later, I called back and did not receive even a hint of an apology. The services ended up taking 2 days and cost over $2400 and after complaining, I was offered a complimentary oil change and I did finally get an apology but the service department is run so poorly that I definitely do not want to return. More
by BETH.FOX
