Derek Thomas | Page 54

Inconvenient. Wait time for oil change and brake pads over 4 hours. After parking my car in the garage and going back to leave, found a puddle of oil on the floor. Wait time for oil change and brake pads over 4 hours. After parking my car in the garage and going back to leave, found a puddle of oil on the floor. Car was towed to dealership on Saturday evening. Monday, Derek told me The tech pinched the gasket for the oil filter. Derek was great but you can tell dealer was short staffed and people made mistakes and are short to customers. More

by alvarez29 Verified Customer Verified Customer

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Great service on this visit. Updated promptly, kept informed on progress and accommodated time frame. Updated promptly, kept informed on progress and accommodated time frame. More

by TOM.ANASTOPOULOS1 Verified Customer Verified Customer

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2.5 hours for a scheduled oil change seems kinda long Waiting 2.5 hours for a scheduled oil change seems kind of excessive. And they never install my top engine cover back on correctly. I do like the peo Waiting 2.5 hours for a scheduled oil change seems kind of excessive. And they never install my top engine cover back on correctly. I do like the people there and the lobby is very nice top More

by mcKenna Verified Customer Verified Customer

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Overwhelmed and chaotic, broken or no communication No thanks Leave me alone This is really annoying thanks Leave me alone This is really annoying More

by ramsdell.david Verified Customer Verified Customer

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Setting up appointment was easy, checking-in was easy, work done was excellent, pick-up was easy. work done was excellent, pick-up was easy. More

by RICKSCHWEINHART Verified Customer Verified Customer

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Always feel like I am in good hands with Derek. He's been consistently great to work with. He's been consistently great to work with. More

by TDSCOTT620 Verified Customer Verified Customer

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Experienced and professional I find the staff to be very knowledgeable. The video inspection is good. knowledgeable. The video inspection is good. More

by beancar Verified Customer Verified Customer

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Friendly service. Very willing to help and walk you through the service process. Derek is very good and helpful! Very willing to help and walk you through the service process. Derek is very good and helpful! More

by BUDS4EVR Verified Customer Verified Customer

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As always Derek made things easy. I appreciate that I will be back for all my vehicle needs I appreciate that I will be back for all my vehicle needs More

by M13M33952 Verified Customer Verified Customer

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Derek always goes above and beyond. He is quick, efficient and competent. He makes a trip to the dealership easy. He is quick, efficient and competent. He makes a trip to the dealership easy. More

by TALIAFAMIGLIO Verified Customer Verified Customer

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