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Derek Ward
Derek Ward at James Wood Motors, Inc - Buick Chevrolet GMC Hyundai

Derek Ward | Page 11

New Car Sales

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai

2111 US-287
Decatur, TX 76234

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5.0
114 Reviews
5.0

114 Reviews

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114 Reviews of Derek Ward

November 18, 2023

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Employee Rating

Always have great service and done with in a reasonable time frame. I will keep returning More

by RUSTY.STEPHENS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Misty Dyson

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Nov 21, 2023

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Rusty, thank you for reviewing your service experience! We aim to provide time-efficient and exceptional service for our guests and I am proud that this was received during your time spent with us. Sincerely, Nick Huff, Service Director 940-627-7664 nhuff@jameswood.com

August 22, 2023

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Employee Rating

Fantastic experience, most of the deal was online and the paperwork was ready to sign. More

by omairtoo
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Eric White

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Aug 24, 2023

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you for your feedback and recommendation. It's fantastic to know that we were able to make your purchase incredibly easy and quick. We look forward to working with you or anyone you might send our way in the future. Sincerely, Amanda Williams | Internet Director - James Wood, Inc. | 940-627-7643 | amanda_williams@jameswood.com | JamesWoodDecatur.com

July 19, 2023

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Employee Rating

The staff and personnel are excellent! The service I receive a James Wood is always exceptional! I did have an issue with my airbag that I could not resolve. And they were a little slow in More

by Maury
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Bryan Staley

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Jul 21, 2023

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you for taking the time to provide this feedback, Maury. Our customers are our greatest asset and we value your business. Your feedback will be reviewed with our team and please don’t hesitate to call us if you’d like to discuss anything in greater detail. Sincerely, Nick Huff, Service Director 940-627-7664 nhuff@jameswood.com

July 17, 2023

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Since I purchased my truck in 2019 I’ve never had no problems. Christina in the Service department has always taken care of me and my daughter just bought a 2023 from y’all and she’s taking care of her More

by TONYPOHL1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jul 19, 2023

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you so much for giving us an opportunity to work with you and your family! I look forward to helping you with any and all of your future automotive needs! Sincerely, Nick Huff, Service Director 940-627-7664 nhuff@jameswood.com

July 10, 2023

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Employee Rating

We had such a great experience. Derek made is so smooth and easy to find our perfect family vehicle. Also I the guy who handle our finance part was great, but now I cannot remember More

by megansessions20
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
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Jul 12, 2023

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you so much for taking the time to let us know how happy you are with your experience! Feedback from you is one way we know we are achieving our goals. Let us know if we can assist you again! Sincerely, Amanda Williams | Internet Director - James Wood, Inc. | 940-627-7643 | amanda_williams@jameswood.com | JamesWoodDecatur.com

July 04, 2023

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Friendly staff and knowledgeable. Clean facilities and comfortable. Time was exactly what I was told. More

by RICHARD-KIRKLAND
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Thomas Sean Hooe

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Jul 06, 2023

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

To say thank you is not enough, Richard! I am thrilled to read your kind words about our employees, facility and overall experience with us. Please stop by James Wood Chevrolet Buick GMC Decatur again! Sincerely, Nick Huff, Service Director 940-627-7664 nhuff@jameswood.com

Jul 07, 2023

RICHARD-KIRKLAND responded

It’s always a pleasure working with James Woods. I’m 70 years old and have bought a lot of vehicles in my day. Last year my wife and I bought two trucks from you, one for her and one for me. From working with Derek Ward in sales and Sean Hooe in service we have had great experiences compared to many other dealerships we’ve worked with. You guys know how to treat your customers and it’s very much appreciated. Thank you for being a great dealership to buy from and work with. Richard Kirkland

June 29, 2023

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Employee Rating

Drew was very easy to communicate with. I had all my questions answered before I making the drive to the dealership. He was super friendly and very informative. It was super painless proces More

by Jessica Pasquale
Sales Price Transparency
Recommend Dealer
Yes

Other Employees Tagged: Drew Ward

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Jun 30, 2023

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Jessica, I am so glad we could take care of all of your needs at James Wood Chevrolet Buick GMC Decatur. Thank you for giving this feedback; I will be sure to share it with Drew! Sincerely, Amanda Williams | Internet Director - James Wood, Inc. | 940-627-7643 | amanda_williams@jameswood.com | JamesWoodDecatur.com

June 29, 2023

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Excellent seller very professional to deal with didn't take long to get best deal More

by rjclower
Sales Price Transparency
Recommend Dealer
Yes

Other Employees Tagged: Drew Ward

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Jun 30, 2023

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you for sharing your experience with us! Our team works incredibly hard to exemplify the commitment to customer care and I'm so thankful that your time with us was well spent. Please feel free to reach out to me with any questions or future auto needs, as I am always here to help. Sincerely, Amanda Williams | Internet Director - James Wood, Inc. | 940-627-7643 | amanda_williams@jameswood.com | JamesWoodDecatur.com

June 07, 2023

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This was the best experience I’ve ever had at a dealership. Derek Ward (our salesman) was great to work with. Rueben Cantu (finance) was very friendly and helpful! Was well worth my 5 hour trip. More

by jeffu
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Rueben Cantu

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Jun 09, 2023

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you so much for sharing your experience with us. We're happy to hear you were able to find what you were looking for, including fantastic customer service from our team. Thank you for choosing us for your automotive needs and we look forward to working with you again in the future. Sincerely, Amanda Williams | Internet Director - James Wood, Inc. | 940-627-7643 | amanda_williams@jameswood.com | JamesWoodDecatur.com

May 27, 2023

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Employee Rating

Best experience, no high pressure sales just to sell a truck. A completely satisfied customer and will recommend your dealership to friends and family. More

by robert.conkle
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Drew Ward

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May 30, 2023

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Robert, I cannot thank you enough for your wonderful review of James Wood Chevrolet Buick GMC Decatur and for your referrals and recommendation! It was a pleasure to assist you and please let us know when we can do so again! Sincerely, Amanda Williams | Internet Director - James Wood, Inc. | 940-627-7643 | amanda_williams@jameswood.com | JamesWoodDecatur.com

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