This is my second time working with both Harry Perez and Derrick Brickhouse. My first purchased was recently totaled due to an accident. I needed to get into another vehicle quickly as I had limited time to return my rental. I could have gone to another Lexus dealer but I choose to return to Mt. Kisco. My decision was based on my prior experience working with both Harry and Derrick. Harry understood exactly what kind of vehicle I was looking for on both occasions. He was professional, kind, courteous, and easy to work with. Derrick understood what I needed on the financial end. He worked diligently to secure the best rate and explained the finances. Also, I met Jeffrey Martinez for the first time and since my first vehicle was totaled and had a remaining balance with Lexus, both him and Derrick took the time to explained the pay off process and made the transition into a new vehicle very smooth. Thank you Harry, Derrick, and Jeffery.
"A wonderful customer experience"
I just purchased my 3rd Lexus from this dealership and can only say good things about them. My sales person, Jon Wylie, is knowledgable and deals with me in an honest and friendly manner. The finance person, Derrick Brickhouse, another very personable employee, respected my wishes for a low-key and efficient closing process. I can't say enough good about this dealership.
"New car purchase experience"
- R/M third time
Last week we purchased our third Lexus at Mt. Kisco Lexus. Clearly we return because of our
great satisfaction. Michael Day, our salesman, was a pleasure to deal with, both professional
and engaging. He was very informative as he fielded our every question. When we met with him
for pick up, he exercised great patience in the in car tutorial. We are older and not very tech
savvy and Michael hung in there as we fumbled through, reassuring and extremely helpful.
We had a sit down with Derrick to go over what other services we might want to purchase.
He, too, was both professional, informative and personable. He recognized our specific needs
and made no attempt to convince us to purchase more than suited us. The entire experience,
from start to finish, was a pleasure.
Other Employees Tagged:
"Outstanding in every way imaginable"
Kathy and Derrick were nothing short of stellar throughout the entire process. Their willingness to go above and beyond to make my experience perfect is how all dealerships should execute transactions. Keep up the great work!
"Superb Customer service and great inventory"
We had particular needs as used car buyers. We were looking for a "bridge" car to get us through a period of time before we are ready to purchase a new car. Joe Meyers answered all of our questions with clarity and honesty, which we appreciated. He was showed us many vehicles and offered the pros and cons of purchasing each one. His extensive knowledge of each vehicle was impressive as was his easy manner and sincere effort to help us find exactly what we needed. I will buy my next car from Joe because of the trust he established with us. Another major asset to Lexus of Mt. Kisco is Derrick Brickhouse int he finance department. Kind, personable and professional, he actually made signing documents a fun experience. This is a great place to do business, folks. They want your business and they care for you in a way that lets you know that. They aim to please. And they do. Thank you Lexus of Mt. Kisco for making this a great experience. (They have great coffee, too.)
"Purchasing used Lexus rc 350"
- Rc350 awesome
Gene Moretti is an excellent sales consultant. He made sure the car was ready for my arrival. I told Gene you only have one chance to make a good first impression with my viewing of the used RC 350. He said the car is all set and I was blown away. The experience with Gene and Mt Kisco Lexus was one of the best I’ve ever had buying a car. Very happy with the car. Thanks again to Gene Moretti.
"Fantastic customer service. "
One of the main reasons I chose a Lexus over the brand of car I have driven in the past is the excellent servise my husband has received from this dealership since purchasing his Lexus.
"2nd Purchase/Lease - Looking Forward to 3rd!"
2nd time purchasing/leasing a car from Lexus of MTK.
Daniel DeCesare did a great job, first LISTENING to what we needed in terms of vehicle desired and then DELIVERING on the financial deal to meet our budget.
I will be going back when the Lease is up.
"Excellent Customer Service!"
My experience at Lexus of Mt. Kisco was terrific. They had the car my daughter had been searching for in past 6 months. Gene Moretti went above and beyond to make me and my daughter feel comfortable and confident when making the final purchase of the RC350. Enthusiastic Gene took my daughter for a test ride, explained the optional financing and took the time to explain every detail of the car. The attention Gene gave us was priceless. I will definitely go back for more.
Great dealer! Got a good deal on my new Nx 300H.
I had excellent experience with everyone and would recommend this dealer to my friends