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Derrick Edwards
Derrick Edwards at BMW of Owings Mills

Derrick Edwards

Service Advisor

BMW of Owings Mills

9702 Reistertowns Road
Owings Mills, MD 21117

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4.8
136 Reviews
4.8

136 Reviews

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136 Reviews of Derrick Edwards

October 26, 2025

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Great service visit and Derrick was on top of everything. .. communicated updates nicely along the way More

by jeffstriegel
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Recommend Dealer
Yes
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Oct 26, 2025

BMW of Owings Mills responded

Thank you, Jeff! It's wonderful to hear that you had a great service visit at BMW of Owings Mills and that Derrick provided excellent communication throughout the process. We appreciate your feedback and look forward to seeing you again! Sincerely, The Team at BMW of Owings Mills

October 24, 2025

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Excellent work, professional staff, comfortable and hospitable efficient wait time. friendly and knowledgeable staff. Thank you.. I’m trying to figure out every way I can. More

by g.good.gg19
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Michelle Jackson, Mark Johnson , Jon

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Oct 25, 2025

BMW of Owings Mills responded

Thank you for your fantastic feedback! We greatly appreciate your kind words about the professional and friendly staff at BMW of Owings Mills. It’s wonderful to hear that you had a comfortable and efficient experience. We look forward to assisting you again in the future! Sincerely, The Team at BMW of Owings Mills

October 20, 2025

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Derek and Michell gave me great confidence that they would take care of my needs More

by rharcumck
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Michelle Jackson, Mark Johnson

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Oct 20, 2025

BMW of Owings Mills responded

Thank you for your kind words! We're thrilled to hear that Derek and Michell provided you with the confidence and support you needed during your experience at BMW of Owings Mills. We appreciate your feedback and look forward to assisting you again in the future! Sincerely, The Team at BMW of Owings Mills

October 20, 2025

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Service advisors were courtous and listened to my concerns they made no promises or estimates until they had confered with the service tech. More

by karlnwat73
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Recommend Dealer
Yes
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Oct 20, 2025

BMW of Owings Mills responded

Thank you for your feedback, Karl! We appreciate your positive remarks about our service advisors at BMW of Owings Mills and their attentive approach to your concerns. We strive to provide transparent and reliable service, and it’s great to hear that our team met your expectations. If you have any further questions or need assistance in the future, feel free to reach out to us. We look forward to serving you again! Sincerely, The Team at BMW of Owings Mills

October 20, 2025

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My interactions with the service and parts departments have been top-notch, and prices are reasonable. More

by russell.klenk
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Michelle Jackson, Mark Johnson

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Oct 21, 2025

BMW of Owings Mills responded

Thank you for your feedback, Russell! We're glad to hear that your experiences with our service and parts departments at BMW of Owings Mills have been top-notch and that you found our prices reasonable. We appreciate your support and look forward to assisting you again. Sincerely, The Team at BMW of Owings Mills

October 18, 2025

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Great experience overall. The staff was very friendly and informative. Also, I paid for what I asked for and no surprises. More

by Jmcmillion05
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Michelle Jackson, Mark Johnson

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Oct 18, 2025

BMW of Owings Mills responded

Thank you for your wonderful review! We're thrilled to hear that you had a great experience at BMW of Owings Mills. Our team takes pride in being friendly and informative, and we're glad to know you felt you received exactly what you asked for without any surprises. We appreciate your feedback and look forward to welcoming you back for your next visit! Sincerely, The Team at BMW of Owings Mills

October 18, 2025

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Super polite and friendly. Comfy waiting area, and I love the video walk around of my car. Great job! More

by ed_deb
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Mark Johnson

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Oct 18, 2025

BMW of Owings Mills responded

Thank you for your wonderful review, Ed! We're thrilled to hear that you had a positive experience at BMW of Owings Mills. It's great to know you enjoyed our comfy waiting area and the video walk-around of your car. We appreciate your kind words and look forward to welcoming you back next time! Sincerely, The Team at BMW of Owings Mills

October 18, 2025

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Mr. Derrick Edwards, an excellent and great asset to BMW. He is very knowledgeable and thorough in filling out and explaining the next steps in the service process. He kept me informed during the process and More

by bunche46@msn.com
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Oct 19, 2025

BMW of Owings Mills responded

Thank you for your review! We're glad to hear about your positive experience with Derrick at BMW of Owings Mills. His dedication to providing thorough and friendly service truly makes a difference. We appreciate your recommendation and look forward to assisting you again. Sincerely, The Team at BMW of Owings Mills

October 17, 2025

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What I expected from BMW. What O expected from BMW . What I expected from BMW . More

by CHARLES.FREDERICK2
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Michelle Jackson, Mark Johnson

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Oct 17, 2025

BMW of Owings Mills responded

Thank you for your positive review, Charles! We appreciate your trust in BMW of Owings Mills and are thrilled to hear that we met your expectations. We look forward to serving you again in the future! Sincerely, The Team at BMW of Owings Mills

October 17, 2025

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I don’t know how they do it, but EVERYONE is ALWAYS so kind. Highly recommend! More

by TJ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: David Hess, Michelle Jackson, Eric Lowery, Karen Anderson, Mark Johnson

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Oct 17, 2025

BMW of Owings Mills responded

Thank you for your feedback, TJ! We are happy to hear that you consistently experience kindness from our team at BMW of Owings Mills. Your recommendation means a lot to us. We look forward to welcoming you back soon. Sincerely, The Team at BMW of Owings Mills

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