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Derrick Edwards
Derrick Edwards at BMW of Owings Mills

Derrick Edwards | Page 5

Service Advisor

BMW of Owings Mills

9702 Reistertowns Road
Owings Mills, MD 21117

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4.8
156 Reviews
4.8

156 Reviews

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156 Reviews of Derrick Edwards

September 27, 2025

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Employee Rating

Exellent compassion from service advisiors & support staff. I feel at home.aervice was curteous & timely More

by ROC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Michelle Jackson, Mark Johnson , Imran Javed

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Sep 27, 2025

BMW of Owings Mills responded

Thank you for your kind words! We’re pleased to hear that you felt at home during your visit to BMW of Owings Mills. Our service advisors and support staff strive to provide compassionate and timely service, and it’s wonderful to know that this made a positive impact on your experience. We look forward to seeing you again soon! Sincerely, The Team at BMW of Owings Mills

September 26, 2025

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Employee Rating

Very communicative and great results. Bought the car here and they are excellent. Will go back. More

by orchardtennis
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Michelle Jackson, Mark Johnson , Imran Javed

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Sep 27, 2025

BMW of Owings Mills responded

Thank you so much for your kind words! We're thrilled to hear that you had a great experience at BMW of Owings Mills and are happy with your new car. We look forward to seeing you again for your next visit! Safe travels! Sincerely, The Team at BMW of Owings Mills

September 26, 2025

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Employee Rating

Derrick and Michelle in the service department are amazing. They’re customer service skills are exceptional! More

by Damon Johnson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Michelle Jackson

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Sep 27, 2025

BMW of Owings Mills responded

Thank you for your wonderful review, Damon! We’re thrilled to hear that Derrick and Michelle provided you with exceptional customer service at BMW of Owings Mills. Your feedback is greatly appreciated, and we look forward to assisting you again in the future! Sincerely, The Team at BMW of Owings Mills

September 26, 2025

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Employee Rating

The customer service at BMW of Owings Mills is always top notch. Professional and accommodating. More

by marion3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Howard Mei , Rachel in the service department

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Sep 27, 2025

BMW of Owings Mills responded

Thank you for your kind words! We truly appreciate your feedback regarding the top-notch customer service at BMW of Owings Mills. Our team is dedicated to providing a professional and accommodating experience for all our customers. We look forward to seeing you again soon! Sincerely, The Team at BMW of Owings Mills

September 26, 2025

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Employee Rating

Always great service. Easy to schedule. No hassle with free loaners. Tech provides walk around video explaining everything they’re inspecting. More

by pmarkey
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Michelle Jackson, Mark Johnson

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Sep 26, 2025

BMW of Owings Mills responded

Thank you for the wonderful review! We're thrilled to hear that you consistently receive great service at BMW of Owings Mills. Our team strives to make the scheduling process easy and convenient for our customers, and we're glad you appreciate the walk-around video from our technicians. Looking forward to seeing you again on your next visit! Sincerely, The Team at BMW of Owings Mills

September 24, 2025

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Employee Rating

They were quite professional and courteous with me from start to finish. I was truly impressed. More

by CFREDCF39
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Michelle Jackson, Mark Johnson

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Sep 24, 2025

BMW of Owings Mills responded

Thank you for your wonderful review! We’re thrilled to hear that you had a professional and courteous experience with us at BMW of Owings Mills. Your kind words mean a lot to us. We look forward to seeing you again soon! Sincerely, The Team at BMW of Owings Mills

September 08, 2025

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Employee Rating

It is impossible to get anyone on the phone- or to get anyone to call you back. The process of dropping off your car for service and picking up a loaner takes approximately 45 min. More

by MRGKAPLAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
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Sep 10, 2025

BMW of Owings Mills responded

Thank you for your feedback. We understand your concerns about communication and the time required for our service process at BMW of Owings Mills. Your experience is important to us, and we appreciate you bringing this to our attention. If you would like to discuss your experience further, please feel free to reach out to us directly. We are here to help and ensure a better experience next time. Sincerely, The Team at BMW of Owings Mills

September 04, 2025

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Employee Rating

BMW of owing mills has Excellent customer service excellent mechanics, Mark and Michelle all the best More

by rodney.bailey516
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Michelle Jackson, Mark Johnson

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Sep 04, 2025

BMW of Owings Mills responded

Thank you for your wonderful review, Rodney! We're thrilled to hear that you had an excellent experience with our customer service and mechanics, Mark and Michelle. At BMW of Owings Mills, we strive to provide the best service possible, and your feedback is greatly appreciated. We look forward to seeing you again soon! Sincerely, The Team at BMW of Owings Mills

August 31, 2025

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Employee Rating

Communication was great through the entire process. Everything was thoroughly explained as well as expected costs More

by cwormell
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Michelle Jackson, Mark Johnson

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Aug 31, 2025

BMW of Owings Mills responded

Thank you for your wonderful review! We are thrilled to hear that communication was great throughout your experience at BMW of Owings Mills and that everything was thoroughly explained. Your feedback is greatly appreciated. We look forward to seeing you again soon! Sincerely, The Team at BMW of Owings Mills

August 27, 2025

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Mark Johnson is a very knowledgeable person to work with. He is always a pleasure to have as my service advisor. This is one of the best BMW dealerships that I have been to throughout the country and love c More

by anthonybmp02
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Mark Johnson

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Aug 27, 2025

BMW of Owings Mills responded

Thank you for the wonderful review, Anthony! Our team is thrilled to hear about your positive experience with Mark as your service advisor. At BMW of Owings Mills, we strive to provide top-notch service and it’s great to know we have met your expectations. We look forward to welcoming you back for your next visit! Sincerely, The Team at BMW of Owings Mills

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