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Derrick Edwards
Derrick Edwards at BMW of Owings Mills

Derrick Edwards | Page 4

Service Advisor

BMW of Owings Mills

9702 Reistertowns Road
Owings Mills, MD 21117

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4.8
156 Reviews
4.8

156 Reviews

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156 Reviews of Derrick Edwards

October 17, 2025

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Employee Rating

I don’t know how they do it, but EVERYONE is ALWAYS so kind. Highly recommend! More

by TJ
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes

Other Employees Tagged: David Hess, Michelle Jackson, Eric Lowery, Karen Anderson, Mark Johnson

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Oct 17, 2025

BMW of Owings Mills responded

Thank you for your feedback, TJ! We are happy to hear that you consistently experience kindness from our team at BMW of Owings Mills. Your recommendation means a lot to us. We look forward to welcoming you back soon. Sincerely, The Team at BMW of Owings Mills

October 17, 2025

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Employee Rating

What I expected from BMW. What O expected from BMW . What I expected from BMW . More

by CHARLES.FREDERICK2
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Workmanship
Service Time
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Recommend Dealer
Yes

Other Employees Tagged: Michelle Jackson, Mark Johnson

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Oct 17, 2025

BMW of Owings Mills responded

Thank you for your positive review, Charles! We appreciate your trust in BMW of Owings Mills and are thrilled to hear that we met your expectations. We look forward to serving you again in the future! Sincerely, The Team at BMW of Owings Mills

October 16, 2025

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Everyone was very professional. Service manager who handled the appointment was knowledgeable and informed me of the details of the service. He also reminded me of the extended serv More

by brian1126
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Michelle Jackson, Mark Johnson

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Oct 21, 2025

BMW of Owings Mills responded

Thank you for your feedback! We appreciate your kind words about our professional team and the service manager's knowledge. We're glad to hear you enjoyed the technician's video. Your comments regarding the appointment follow-up are valuable, and we will look into improving our tracking system to avoid any future disconnects. If there's anything else we can assist you with, please feel free to reach out to us at BMW of Owings Mills. We look forward to seeing you again soon! Sincerely, The Team at BMW of Owings Mills

October 16, 2025

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Great and personable service. Only feedback was that the service was done but had to wait a long time for the wash. No big deal though ! More

by dinaclark1028
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Michelle Jackson, Mark Johnson

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Oct 21, 2025

BMW of Owings Mills responded

Thank you for your feedback, Dina. We're glad to hear you had a great and personable experience at BMW of Owings Mills. We appreciate your patience regarding the wait for the wash and will certainly take your comments into consideration. We look forward to seeing you again soon. Sincerely, The Team at BMW of Owings Mills

October 16, 2025

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Mark was professional, attentive, and kept me updated throughout the service. Michelle runs a very organized and customer-focused department. Everything was handled efficiently and with great care — trul More

by 02_gutsy.unbaked
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Michelle Jackson, Mark Johnson , Imran Javed

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Oct 16, 2025

BMW of Owings Mills responded

Thank you for your wonderful review! We're thrilled to hear that you had a first-class experience with us at BMW of Owings Mills. It's great to know that Mark and Michelle provided you with professional and attentive service. We appreciate your kind words and look forward to serving you again in the future! Sincerely, The Team at BMW of Owings Mills

October 13, 2025

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Everyone at the dealership is great to deal with. The phone system needs an upgrade as calling in leads to unaswered calls and no call backs. More

by bobfrank
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Michelle Jackson, Mark Johnson

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Oct 15, 2025

BMW of Owings Mills responded

Thank you for your feedback, Bob! We’re glad to hear that you found everyone at BMW of Owings Mills great to deal with. We appreciate your insight regarding the phone system and will certainly take it into consideration for future improvements. If you have any further concerns or would like to discuss your experience, please feel free to reach out to us directly. We look forward to serving you again! Sincerely, The Team at BMW of Owings Mills

October 13, 2025

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I came in for an oil change and had an excellent experience from start to finish. The entire process was smooth and efficient. More

by atochala20
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Michelle Jackson, Mark Johnson

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Oct 13, 2025

BMW of Owings Mills responded

Thank you for your wonderful review! It's great to hear that you had an excellent experience during your oil change at BMW of Owings Mills. Our team strives to provide smooth and efficient service, and we're glad that we achieved that for you. We look forward to seeing you again for your next visit! Sincerely, The Team at BMW of Owings Mills

October 12, 2025

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Last Saturday I Had an emergency with my vehicle drove to the dealer and Derrick, my service person went above and beyond the Care needed. Also the service lady manager on duty (Saturday the 5th) Was amazing More

by bettyny25
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Michelle Jackson, Mark Johnson

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Oct 12, 2025

BMW of Owings Mills responded

Thank you for your review, Betty! We are glad to hear about your positive experience with Derrick and our service team at BMW of Owings Mills. It's our priority to provide exceptional customer service, especially during emergencies. We appreciate your feedback and look forward to assisting you again. Sincerely, The Team at BMW of Owings Mills

October 03, 2025

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Courteous and prompt service. Derrick is a wonderful consultant. I appreciate his good customer service interaction. More

by GLORY14P
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Recommend Dealer
Yes
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Oct 03, 2025

BMW of Owings Mills responded

Thank you for your wonderful review! We're thrilled to hear that you had a positive experience with Derrick at BMW of Owings Mills. Providing courteous and prompt service is very important to us, and we appreciate your acknowledgment. We look forward to assisting you again in the future! Sincerely, The Team at BMW of Owings Mills

September 27, 2025

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Always an excellent team and experience. Service was rendered quickly. Appreciate the service and assistance. Derrick is always great. More

by TAMMY37
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Recommend Dealer
Yes
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Sep 27, 2025

BMW of Owings Mills responded

Thank you, Tammy, for your wonderful review! We’re thrilled to hear that you had an excellent experience with our team at BMW of Owings Mills. We truly appreciate your kind words about Derrick and our quick service. We look forward to welcoming you back for your next visit! Sincerely, The Team at BMW of Owings Mills

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