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Derrick Edwards
Derrick Edwards at BMW of Owings Mills

Derrick Edwards | Page 6

Service Advisor

BMW of Owings Mills

9702 Reistertowns Road
Owings Mills, MD 21117

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4.8
156 Reviews
4.8

156 Reviews

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156 Reviews of Derrick Edwards

August 22, 2025

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Employee Rating

My service representative Derrick Edwards was outstanding as usual. He gave me a fair estimate and I did not have to wait an excessive amount of time. More

by FAIRF2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Aug 22, 2025

BMW of Owings Mills responded

Thank you for the wonderful feedback! We're thrilled to hear that Derrick provided you with outstanding service and a fair estimate. At BMW of Owings Mills, we strive to ensure our customers have a seamless experience. We look forward to seeing you again soon! Sincerely, The Team at BMW of Owings Mills

August 21, 2025

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They were prompt, patient, and responsive. Could not ask for more when those things are covered. More

by amgallag
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Aug 21, 2025

BMW of Owings Mills responded

Thank you for your wonderful review! Our team is thrilled to hear that you found the experience prompt, patient, and responsive at BMW of Owings Mills. We strive to provide exceptional service and appreciate your recognition. Safe travels! Sincerely, The Team at BMW of Owings Mills

August 19, 2025

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Employee Rating

Everyone at Ownings Mills BMW is outstanding. This time I had the pleasure to work with Jon. He was a delight and very efficient to work with. He kept me up dated and went out of his way to make More

by tmshanholtz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Michelle Jackson, Mark Johnson

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Aug 19, 2025

BMW of Owings Mills responded

Thank you so much for your kind words! We're thrilled to hear that you had a great experience at BMW of Owings Mills, especially with Jon. Our team strives to provide excellent service, and it's wonderful to know that Jon's efficiency and dedication made your visit enjoyable. We look forward to seeing you again for your future automotive needs! Sincerely, The Team at BMW of Owings Mills

August 17, 2025

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Employee Rating

Derrick is an excellent service advisor! location is not near my house but he makes it worth it More

by drbell1234
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Michelle Jackson, Mark Johnson

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Aug 18, 2025

BMW of Owings Mills responded

Thank you for your review! We are glad tthat Derrick provided you with excellent service and made your experience at BMW of Owings Mills worthwhile, even with the distance. We appreciate your feedback and look forward to assisting you again in the future. Sincerely, The Team at BMW of Owings Mills

August 17, 2025

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Employee Rating

Staff responded immediately to my request for service Staff was friendly and respectful and helpful Staff was knowledgeable and gave answers to my questions in a manner that i could easily und More

by bhgrubbs
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: David

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Aug 20, 2025

BMW of Owings Mills responded

Thank you for the positive feedback about your visit! We are so glad to hear you had a great experience, although based on your great feedback, we wonder if you meant to post a 5-star review (1-star is usually negative). If you had a good experience, we hope you will kindly update our rating, but if you have any concerns, please do not hesitate to reach out to us directly. Sincerely, The Team at BMW of Owings Mills

August 16, 2025

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Employee Rating

This experience was great. Derrick and the person managing loaners & checkout were wonderful to work with! This, is rare, as my past experiences have not always been pleasant. More

by BOBBIH53
Workmanship
Service Time
Service Communication
Recommend Dealer
No
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Aug 21, 2025

BMW of Owings Mills responded

Thank you for your feedback and for sharing your experience with us. We're glad to hear that Derrick and our loaner checkout team provided you with wonderful service; however, we understand your concerns regarding the repairs and the difficulties you've faced in the past. At BMW of Owings Mills, we strive to maintain high standards, and your input helps us improve. Please feel free to reach out to us directly if you would like to discuss your experience further. We appreciate your support and hope to serve you better in the future. Sincerely, The Team at BMW of Owings Mills

August 15, 2025

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Employee Rating

Awesome assistant with my new service manager She was great That’s what important to me at all times More

by Mike Taxtime Browb.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Michelle Jackson

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Aug 15, 2025

BMW of Owings Mills responded

Thank you for your review, Mike! We're happy to hear that you had such a positive experience with our service manager at BMW of Owings Mills. Your satisfaction is our top priority, and we appreciate your feedback. We look forward to seeing you again soon. Sincerely, The Team at BMW of Owings Mills

August 09, 2025

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Employee Rating

Mark along with every facet of the service team are courteous and very professional. Keep up the excellent work! More

by CLEVELAND1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Michelle Jackson, Mark Johnson

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Aug 10, 2025

BMW of Owings Mills responded

Thank you for your kind words! We're thrilled to hear that you had a positive experience with Mark and our service team at BMW of Owings Mills. Your appreciation motivates us to keep delivering excellent service. We look forward to seeing you again soon! Sincerely, The Team at BMW of Owings Mills

August 09, 2025

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Employee Rating

Bmw of Owings Mills provided great customer service and was very patient with the car buying process More

by Qbrown16
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Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Eric Lowery , Imran Javed

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Aug 09, 2025

BMW of Owings Mills responded

Thank you for your wonderful review! We're thrilled to hear that you had a great experience with BMW of Owings Mills and that our team was patient throughout the car buying process. Your satisfaction is our top priority, and we appreciate you choosing us. We hope to see you again soon! Sincerely, The Team at BMW of Owings Mills

August 08, 2025

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Employee Rating

The Owings Mills service is top shelf they have always addressed very concern and take amazing care of my X6 More

by bmay09
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Michelle Jackson, Mark Johnson

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Aug 09, 2025

BMW of Owings Mills responded

Thank you for your wonderful review! We at BMW of Owings Mills are delighted to hear that our service team has consistently addressed your concerns and taken excellent care of your BMW X6. Your satisfaction is our top priority, and we look forward to assisting you again in the future! Sincerely, The Team at BMW of Owings Mills

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