Derrick Edwards
Derrick Edwards at BMW of Owings Mills

Derrick Edwards

Service Advisor

BMW of Owings Mills

9702 Reistertowns Road
Owings Mills, MD 21117

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4.8
74 Reviews
4.8

74 Reviews

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74 Reviews of Derrick Edwards

July 05, 2025

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Employee Rating

Derrick has always provided us with an outstanding level of service and the reason we continue to buy all of our cars from his dealership. More

by sheba.douoguih
Service Price Transparency
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Service Time
Service Communication
Recommend Dealer
Yes
Jul 06, 2025

BMW of Owings Mills responded

Thank you for your kind words, Sheba! We're thrilled to hear about your positive experiences with Derrick at BMW of Owings Mills. We appreciate your loyalty and look forward to assisting you with your future vehicle purchases. See you next time! Sincerely, The Team at BMW of Owings Mills

July 04, 2025

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Always the absolute best experience when i come for service. Rentals are always clean and available and the turnaround is amazing More

by dhenson00
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Milea

Jul 04, 2025

BMW of Owings Mills responded

Thank you for your review! We appreciate your feedback about your service experiences at BMW of Owings Mills. It’s great to hear that our rentals meet your expectations and that you find our turnaround time impressive. We look forward to serving you again soon. Sincerely, The Team at BMW of Owings Mills

July 04, 2025

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Always great timely service and great customer services. I’ve had a great experience every time More

by lizroutzahn
Recommend Dealer
Yes
Jul 04, 2025

BMW of Owings Mills responded

Thank you for your wonderful review, Liz! We truly appreciate your kind words about the timely service and great customer service you've experienced at BMW of Owings Mills. It's always our aim to provide exceptional service, and we're thrilled to hear that you've had a positive experience each time. We look forward to welcoming you back for your next visit! Sincerely, The Team at BMW of Owings Mills

July 03, 2025

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My car was in for service and from my advisors Michelle Jackson and Mark Johnson to the service guys, the work was completed to my full satisfaction. More

by dhicks3
Service Price Transparency
Workmanship
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Recommend Dealer
Yes

Other Employees Tagged: Michelle Jackson, Mark Johnson

Jul 03, 2025

BMW of Owings Mills responded

Thank you for your kind words! We're thrilled to hear that you had a positive experience at BMW of Owings Mills and that Michelle and Mark provided you with excellent service. We appreciate your feedback and look forward to serving you again in the future! Sincerely, The Team at BMW of Owings Mills

July 03, 2025

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I had the absolute pleasure of working with Eric at the BMW dealership, and I cannot recommend him highly enough! From the moment I walked in, Eric was attentive, knowledgeable, and completely focused on m More

by PrissyDame
Purchase Time
Recommend Dealer
Yes

Other Employees Tagged: Eric Lowery

Jul 03, 2025

BMW of Owings Mills responded

Thank you for your fantastic review! We're thrilled to hear about your positive experience working with Eric at BMW of Owings Mills. It's great to know that his attentiveness and knowledge contributed to making your car-buying process smooth and enjoyable. We appreciate your recommendation and hope you love your new BMW! Please feel free to visit us again in the future. Safe driving! Sincerely, The Team at BMW of Owings Mills

July 02, 2025

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I received excellent service, and look forward to working with the staff again. The service manager kept me informed of status, and was able to explain everything dealing with the repair. More

by selewi3
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Michelle Jackson

Jul 02, 2025

BMW of Owings Mills responded

Thank you for your kind words! We're thrilled to hear that you received excellent service at BMW of Owings Mills. It's great to know that our service manager kept you informed and provided clear explanations regarding your repair. We look forward to assisting you again in the future! Sincerely, The Team at BMW of Owings Mills

June 29, 2025

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Customer Service is stellar. Michelle is always informative and service times are short. Great 👍🏽 business More

by RHONDATRUITT
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Michelle Jackson

Jun 29, 2025

BMW of Owings Mills responded

Thank you so much for your wonderful review, Rhonda! We're thrilled to hear that you had a positive experience at BMW of Owings Mills and that Michelle provided you with stellar service. We appreciate your support and look forward to welcoming you back soon! Sincerely, The Team at BMW of Owings Mills

June 25, 2025

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My service was done at timely matter the service with excellent. I will recommend it to a friend. More

by GERMAINEBOYD
Service Price Transparency
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Recommend Dealer
Yes
Jun 25, 2025

BMW of Owings Mills responded

Thank you for your feedback, Germaine! It's great to know that your service was done in a timely manner and that you had an excellent experience at BMW of Owings Mills. We appreciate your recommendation and look forward to assisting you again and your friend in the future. Sincerely, The Team at BMW of Owings Mills

June 25, 2025

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Employee Rating

Derrick was very professional throughout my appointment. I have had him as my service advisor before and he has been consistantly helpful and informative. More

by GPS6834
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jun 26, 2025

BMW of Owings Mills responded

Thank you for your wonderful review! We’re thrilled to hear about your positive experience with Derrick at BMW of Owings Mills. His professionalism and consistent support are truly valued. We appreciate your loyalty and look forward to assisting you again in the future! Sincerely, The Team at BMW of Owings Mills

June 24, 2025

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Employee Rating

great service. kept me informed with any issues. Always confident with dealing with the service department More

by tytriplin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jun 25, 2025

BMW of Owings Mills responded

Thank you for your wonderful feedback! We're thrilled to hear that you had a great experience with our service department at BMW of Owings Mills. Keeping you informed and ensuring your confidence in our services is our top priority. We look forward to serving you again in the future! Sincerely, The Team at BMW of Owings Mills

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