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Derrick Edwards
Derrick Edwards | Page 8
Service Advisor
BMW of Owings Mills
9702 Reistertowns Road
Owings Mills, MD 21117
156 Reviews
156 Reviews
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156 Reviews of Derrick Edwards
July 21, 2025
Mark is always so welcoming and friendly. He communicates frequently through the day as to the status of my service. I always feel like family at this dealership. He communicates frequently through the day as to the status of my service. I always feel like family at this dealership. More
by Alicertrout
Verified CustomerOther Employees Tagged: Michelle Jackson, Mark Johnson , I do not know their names but the young ladies who do the check out are always so lovely, funny and friendly.
July 18, 2025
I left my garage opener in my truck and asked the young lady who filled out the paperwork if she could get it for me? After 15 minutes of waiting in the loaner I asked what happened then she told me that lady who filled out the paperwork if she could get it for me? After 15 minutes of waiting in the loaner I asked what happened then she told me that she was not able to find the technician that was working on my truck. Derrick, my customer service representative was sitting there and never acknowledged my presence. I felt unappreciated and that they were uncaring about their customers. Though I cannot prove it but I wonder about the quality of the work done. More
by BURKE.BURKE4
July 18, 2025
Mark is very knowledgeable, professional and easy to talk to about whatever is going on with my vehicle and I feel comfortable with what we discuss regarding my vehicle. to about whatever is going on with my vehicle and I feel comfortable with what we discuss regarding my vehicle. More
by only1tiaf
Other Employees Tagged: Michelle Jackson, Mark Johnson
July 17, 2025
Excellent Service Center, staff is always very helpful, vehicle is always ready as promised . Answered all my questions. vehicle is always ready as promised . Answered all my questions. More
by lbarnes5
Other Employees Tagged: David Hess, Michelle Jackson, Howard Mei, Mark Johnson , Imran Javed
July 13, 2025
Derrick was very helpful, professional and great to work with.It would be nice to have snacks in the waiting area rather than in the parts department. Also, make sure that there is a supply of coffee pods a with.It would be nice to have snacks in the waiting area rather than in the parts department. Also, make sure that there is a supply of coffee pods as you were out. More
by lroed
July 13, 2025
They treat you like family! Derrick was very helpful indeed, he made sure the car was in the best hands. Derrick was very helpful indeed, he made sure the car was in the best hands. More
by tmshanholtz
Other Employees Tagged: Michelle Jackson, Mark Johnson
July 13, 2025
Very professional staff. Pleasant facility. However, wait was too long. I liked the video from technician when service was complete. A little disappointed when one day after Pleasant facility. However, wait was too long. I liked the video from technician when service was complete. A little disappointed when one day after Oil change I received notification that brake fluid should be checked when it could have been completed while I waited just hours before. Now I need to waste another morning. More
by nujhp1
Other Employees Tagged: Michelle Jackson, Mark Johnson
July 10, 2025
Disappointed that a new battery and oil change cost me more than $1100. When I complained, the service writer deducted one of the charges that he said shouldn’t be on the ticket. more than $1100. When I complained, the service writer deducted one of the charges that he said shouldn’t be on the ticket. More
by 4LRAY2
July 10, 2025
The team did a great job. I was however offput by the $16 charge that appeared on my credit card for 1 gal of fuel...dissapointing. I was however offput by the $16 charge that appeared on my credit card for 1 gal of fuel...dissapointing. More
by JMEYER10
Other Employees Tagged: Michelle Jackson, Mark Johnson
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