Derrick Lawernce

Derrick made this process enjoyable. Derrick was patient, pleasant, helpful, respectful, and knowledgeable about Ford products. Derrick was patient, pleasant, helpful, respectful, and knowledgeable about Ford products. More

by FLAPINKSNAPPER Verified Customer Verified Customer

Report | Print

I had a great experience with the team at Wayne Akers. They made my process as smooth as possible. I would definitely recommend them. They made my process as smooth as possible. I would definitely recommend them. More

by bktattoo13 Verified Customer Verified Customer

Report | Print

It was a positive experience overall. The finance guy didn't seem too thrilled, but it was okay. I feel like they could have done more on my trade but I didn't really feel like going thro The finance guy didn't seem too thrilled, but it was okay. I feel like they could have done more on my trade but I didn't really feel like going through the drama. I got a nice vehicle at a (I think) fair price. Overall I was satisfied. Several criticisms: 1) Moving the biggest sellers into the air-conditioned showroom would be nice. At least I could have such place to start my search where it wasn't 100 degrees. 2) Going out of your way to make children happy in your showroom would make a big difference. A stuffed toy, some cookies, a cup of juice. A play area maybe. This would endear you to parents, especially mothers. They are already under stress from the car buying experience. Having to keep their children entertained at the same makes the whole process less pleasant. Frankly, some of the sales people have a terrible and unfriendly bearing about them. 3) Salesmen should be well-versed in all aspects of the cars they are selling. Not having answers to customer questions makes one make assumptions about their priorities. 4) Mop the xxxx bathroom. It's pretty unclassy and disgusting to have to walk through someone else's possessions at the urinal. Inspect the bathrooms hourly. More

by RPaulatUF Verified Customer Verified Customer

Report | Print

07/30 I visit this dealership and check out a truck. I request for a professional detail, and alignment done and I will take it. I told him 4pm on 07/30 that I will come today to pick up the vehicle. HE I request for a professional detail, and alignment done and I will take it. I told him 4pm on 07/30 that I will come today to pick up the vehicle. HE TOLD ME NO, that he's too busy today and to come tomorrow. 07/31 I texted him at 10:23AM to confirm I'm coming in at 2pm, gives me the OK and tells me that the detail is done, but I would need to schedule an appointment a different day to schedule the alignment. Now, 12:10pm, he tells me to send an application to "secure" the car because someone else is interested in it. I have text proof showing of everything with time stamps. I send the application in at 12:27pm and we discuss payment options - NOW 1:13pm I get a call from the terrible sales manager Michael Corey telling me the car is sold. 46 minutes after submitting an application AND confirming multiple times that I am going to purchase the vehicle. The experience with Michael Corey was terrible, it felt like I was doing business with a Buy Here Pay Here sales manager. Avoid at all costs. I will be sending a formal corporate complaint to FORD as well. More

Report | Print

Great dealership, great service, great people. Looking forward to purchase more vehicles in the future Looking forward to purchase more vehicles in the future More

by shemt82 Verified Customer Verified Customer

Report | Print

Diego was awesome he handled my raptor R deal like a true professional period !!! Thx u professional period !!! Thx u More

by ACCTAMPCO Verified Customer Verified Customer

Report | Print

Dishonest and no integrity I will never recommend this dealership to anyone and will be advising several veteran groups I work with to avoid at all cost. dealership to anyone and will be advising several veteran groups I work with to avoid at all cost. More

by RPENA12 Verified Customer Verified Customer

Report | Print

Ben was amazing and also check my car like bring new I love the service love the service More

by GERVEFARAH76 Verified Customer Verified Customer

Report | Print

Transaction was easy and seamless, no pressure, everyone was a pleasure to work with, good business. was a pleasure to work with, good business. More

by myles300m Verified Customer Verified Customer

Report | Print

Lorenzo and Derick were great to work with. Made buying process quick and easy. Thanks Made buying process quick and easy. Thanks More

by kevinb16 Verified Customer Verified Customer

Report | Print