"Great trade experience !!!!"
This Dealership is undoubtedly the best I have ever experienced, I wish all of my past trades would have been this easy. Derrick Pendergrass and Richmond Ford East are Highly Recommended !!!!
"Accommodating, fast service"
Accommodating, fast service...good customer experience ... the crew made sure i was in my new car in a timely fashion. Good product and fair price.
Amazing service. Fair prices. Competitive pricing. Some of friendliest people in town. Probably by far the best experience car buying ive had my whole life.
"Wonderful experience "
Richmond Ford west was knowledgeable, professional and friendly. They made me excited about purchasing my F150 truck. From sales to finance to service they made me very happy. Would highly recommend.
"One of the best buying experiences ever!!"
My family and I have known and have been dealing with Derrick Pendergrass for 12 years now. You couldn't ask for a more open, honest, friendly and customer oriented person to deal with. This was our first experience with Richmond Ford West and Derrick is the reason we were there. His drive to put the customer first is evident in everything he does.
We couldn't have asked for a better buying experience. Everyone there is friendly, courteous and went out of their way to make our visit as pleasant as possible. The sales and finance group actually stayed well past closing to work out the deals for my sons' vehicles. It's hard to find that kind of dedication and customer service these days.
It's safe to say we are Richmond Ford West customers now.
Thank you very much Derrick, it was an extreme pleasure working with you again.
"Listened well and found me what I was looking fie"
I had a great experience at Richmond Ford West. Extremely high levels of professionalism and they offered me the used F-150 I was looking for at a very fair price. I felt like they were my advocate throughout the entire process. I'll be back again!
"Best dealership I've been to"
Very friendly staff! They work hard to get you into the car you want and made my first car buying experience smoother than I thought it would be. I love my California special! Thank you Jc, Derrick and Marino for making it happen!
"FEMALE BUYERS BEWARE!!"
- “I TOO”
My experience up until the financing portion was fine. I love my vehicle, the price was fair and the sales professional seemed fairly knowledgeable and was courteous. The manager, Mr Pendergrass was as professional as most other sales managers at other dealerships, but not very detail oriented. My husband and I test drove the car together, and once I decided to purchase it we went to Mr Taylor in financing. Given that my husband has over 30 years of experience in the financial industry, I thought it would be prudent to have him review the documents. Once he left me alone in the finance office., as he had an appointment, Mr Taylor’s attitude took a turn. My husband advised me against the warranty as well as gap insurance. I was asked again- and again I said no. Mr Taylor then became hurried and was no longer interested in small talk or engaging in conversation. His display of hostility was disappointing once my husband left his office. He, in fact hurried the transaction along so quickly at that point, I had to waste another portion to go back to the dealership to present more information as he was not thorough in collecting everything he needed in the first visit. It was made very clear that if “ I TOO” were his male counterpart that I would have been treated with respect.
"They are lucky to have Steven"
My overall experrience was OK. Steven was really the best reason to purchase a car. The sales process was a little lengthy. I would have liked to spend less time sitting around waiting for them to take my money.
Steve is great and really made me feel like he was in my corner. I would do business with him again.