Deshun Jones | Page 2

94 Nissan of South Holland responded

Thank you for your feedback — I’m truly sorry this has been your experience. Buying a car should be exciting, not stressful or disappointing. It’s clear we fell short of your expectations, and I want to help make it right. Please contact me directly at liz@94nissan.com or our Vice President, Tim Sappenfield, at tim@94nissan.com or 708-225-3731 so we can fully review your concerns — including the warranty, paperwork, and vehicle condition. We absolutely want to hear you out and discuss options that might ease the frustration you’ve been left with. You deserve to feel confident and supported in your purchase — and we want to do better. Sincerely, Liz Sappenfield 94 Nissan of South Holland 📧 liz@94nissan.com

94 Nissan of South Holland responded

Thank you so much for the fantastic review! 😊 We're thrilled to hear that Deshun was professional, patient, and knowledgeable throughout your experience. 🚗👏 Your recommendation means the world to us, and we’re so grateful you chose 94 Nissan of South Holland. We'll be ready to give your friends and family the same outstanding service! Regards, Liz Sappenfield 94 Nissan of South Holland liz@94nissan.com

94 Nissan of South Holland responded

Thank you for the amazing review! 😊 We're thrilled to hear that Deshun provided a professional, patient, and knowledgeable experience for you. 🚗👏 Your recommendation means so much to us, and we’re honored you chose 94 Nissan of South Holland. We’ll be ready to take great care of anyone you send our way! Regards, Liz Sappenfield 94 Nissan of South Holland liz@94nissan.com

94 Nissan of South Holland responded

Thank you for sharing your experience! 😊 We're so glad to hear that everything went smoothly and efficiently—pre-approved, signed, and keys in hand in just 2 hours! 🕒🔑 That’s how we love to do it at 94 Nissan of South Holland. Enjoy your new ride! 🚗🎉 Regards, Liz Sappenfield 94 Nissan of South Holland liz@94nissan.com

94 Nissan of South Holland responded

Thank you so much for your wonderful review! 😊 We're happy to hear the team made the process easy, quick, and stress-free while showing patience, kindness, and professionalism throughout. 🚗✨ Your experience means everything to us at 94 Nissan of South Holland! Regards, Liz Sappenfield 94 Nissan of South Holland liz@94nissan.com

94 Nissan of South Holland responded

Thank you for your kind words! We’re thrilled to hear you had a great experience with us and that we could help you get into a vehicle. We appreciate your support! Regards, Liz

94 Nissan of South Holland responded

Porter, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Nissan Of South Holland. We do hope we can be of assistance in the future. Take care! Matt Sappenfield Owner Loyalty Manager

94 Nissan of South Holland responded

We're happy you found our staff to be so supportive during your experience here at Nissan Of South Holland. Thank you again for leaving us this response! Matt Sappenfield Owner Loyalty Manager

94 Nissan of South Holland responded

Lastank, reviews like this give us motivation and help us ensure we provide high-quality care. We can't wait to see you again, have a great day. Matt Sappenfield Owner Loyalty Manager

94 Nissan of South Holland responded

We're glad to hear you enjoyed your visit. If you have any questions or concerns feel free to contact us. Hope to see you soon! Matt Sappenfield Owner Loyalty Manager