"The beginning of the transaction was smooth. Desmond is..."
The beginning of the transaction was smooth. Desmond is great! We made a deal in a span of a week mostly online. That in & of itself says alot. He really helped me out and brought his manager (Yanni) in whenever there was a something he needed to get further clarification on. Got me a great deal with a little bit of pushing in the right direction. Have to point out he stayed with me past close !! to get me in my car. Just exceptional.
Now onto the bad. The finance office and Mr. Vinay Khanna. I get that people have bad days and occasionally get tired. But Mr. Khanna was needlessly rude, arrogant and dismissive at the end of an already long day. That could potentially be overlooked if he wasn't also incompetent. He quoted me a total lease amount close to 7k over my total lease cost. Not the type of guy you want running your numbers. If it wasn't for the manager stepping in and the fact I got a great deal I would have walked.
Also very bizarrely and hard to believe but after I finished the transaction I pulled out into the parking lot. Was waiting in the car trying to get my bearings. He drove very aggressively at me in his black MB and then speeded off. If management is reading this was around 7:30-40 PM on 2/4/21.
As you might imagine this dulled what should have been an exciting experience.
Other Employees Tagged:
"I love my new car. Desmond was an absolute treasure to..."
I love my new car. Desmond was an absolute treasure to work with. He’s the ultimate professional. He helped to make my purchase seamless during the pandemic.
"The entire Cherry Hill team wasAmazing!! Desmond is..."
- Suga Baby
The entire Cherry Hill team was
Amazing!! Desmond is really a great guy and he exceeded all
Of my needs and expectations very professional very flexible I am recommending everyone to this dealer . Such a great
Experience and I love
My vehicle ! I finally got my dream car Desmond made my dreams come true . I can’t thank the team enough. Thanks Desmond,
Anthony and Ty.
Other Employees Tagged:
Anthony Sanders , Ty
"Desmond provides a great experience. No pressure and..."
Desmond provides a great experience. No pressure and shows you exactly what you ask for down to the last detail. Courteous and great customer service. Would recommend him to anyone. Made the process smooth and easy. Walking away you will be pleased.
"Desmond Brifu is one in a million! He is such a breath of..."
- Remy Gardner
Desmond Brifu is one in a million! He is such a breath of fresh air in the car leasing/buying process, very knowledgeable and personable. He has a way of making you feel like family, all the while being completely professional. I would recommend anyone I know interested in leasing/purchasing a vehicle to Desmond! A++++ service, always!!!
"Everyone that i spoke with was so kind. To the gentleman..."
Everyone that i spoke with was so kind. To the gentleman who sits behind Desmond, gave me a brief interesting history of Mercedes, the gentleman in the finance dept and of course Desmond. Desmond is very easy to talk to, informative and blue tooth knowledgable! Thanks Desmond!!
"In my business, I lease and purchase many vehicles around..."
In my business, I lease and purchase many vehicles around the country at local dealerships. Desmond is by far the most knowledgeable and driven person that I have encountered. His level of service is impeccable. Above and beyond.
"Great dealership to shop for the Benz"
Desmond Brifu is an amazing sale gentleman. He helped us to get what car we love with a great price and helpful service.
We are tough customers. However, he makes us feel at ease. Really appreciated
This was the most quickest car buying experience. Desmond, the sales person was extremely knowledgeable about Mercedes Benz he explained every feature thoroughly and was extremely helpful he is the one I would be going to when I am ready to buy another car
"Experience of a lifetime!!!! "
Best experience of purchasing my first Mercedes.
The moment I walked in my boyfriend and were treated like family not just customers. Everyone took their time explaining everything. Desmond blew us away with how patient he was during our car buying process. He went out of his way to stay late to make sure the car was ready for us to take home. He gave us so many options which didn’t make us feel restricted or forced to buy anything. He even remembered us from five months ago. He even remembered the car I looked at!
He really made my dreams come true of purchasing my first Mercedes before 30. I couldn’t thank Desmond enough and the team for this incredible experience. Looking forward to many more future purchases with them. Only place I will ever go again. Thank you from the bottom of heart. All I can is WOW. It takes a lot for me to say that! If I could give more stars I would!