Desmond Norvell
Desmond Norvell at Ken Ganley Ford Norton

Desmond Norvell | Page 16

TRANSPORTATION SPECIALIST

Ken Ganley Ford Norton

2835 Barber Rd
Norton, OH 44203

Contact Me
5.0
345 Reviews

HELLO... MY NAME IS DESMOND NORVELL... I'M A LOCAL GUY FROM THE GREEN AREA. I HAVE OVER 20 YEARS OF EXPERIENCE AND SERVICE HERE AT KEN GANLEY FORD. IT WOULD BE MY PLEASURE TO HELP YOU WITH YOUR TRANSPORTATION NEEDS.

Dealership Experience

25 yrs, 6 mos

Industry Experience

25 yrs, 6 mos

Specialties & Trainings

New or Used

RETAIL/LEASE

5.0

345 Reviews

Write a Review

345 Reviews of Desmond Norvell

March 22, 2023

Dealership Rating
Employee Rating

Sean was beyond helpful! So friendly and knowledgeable about the ins and outs of the car. So glad he was there to help me through the purchase process - he made it easy, quic More

by Tuscon
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Franco D. Casalinova, Craig Douglas , Jennifer Fincham, Sean Pangburn

Mar 23, 2023

Ken Ganley Ford Norton responded

Thank you for your review and kind words for Sean and the team! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Ken Ganley Ford Norton.

Mar 24, 2023

Ken Ganley Ford Norton responded

Hi Tuscon, thank you for your kind review; we are happy to pass along your comments to the team here at Ken Ganley Ford Norton! Please don't hesitate to reach out if there's anything additional we can do for you.

March 16, 2023

Dealership Rating
Employee Rating

My salesman Desmond Norvell is very responsive and goes out of his way to make a sale More

by staceyrathbun
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Mar 17, 2023

Ken Ganley Ford Norton responded

Thank you, Stacey! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Ken Ganley Ford Norton.

March 16, 2023

Dealership Rating
Employee Rating

Des was such an great man to work with. He was knowledgeable, understanding and it really felt like he was working for me and not the dealer. Im very happy with my purchase and experience w More

by Souders
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Mar 16, 2023

Ken Ganley Ford Norton responded

Thank you so much for taking the time to share your feedback with us. We are delighted to learn about your positive experience and congratulations on your new car! If there is anything else we can do to assist you, please do not hesitate to let us know. We are always happy to help!

Mar 17, 2023

Ken Ganley Ford Norton responded

Hi, we're happy you found our staff to be so supportive during your experience here at Ken Ganley Ford Norton. Please let us know if there is anything else we can do for you; we are more than happy to help!

March 16, 2023

Dealership Rating
Employee Rating

Desmond makes the whole process feel so much simpler and easier than anyone I have ever went to he goes above and beyond to get you in the vehicle that will best suit you and your families needs couldn’t sa More

by Your mama
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Franco D. Casalinova

Mar 16, 2023

Ken Ganley Ford Norton responded

It's fantastic to hear that Desmond provided you with great customer service while assisting you with your new purchase! We truly appreciate the opportunity to do business with you. Thanks for choosing Ken Ganley Ford Norton!

Mar 17, 2023

Ken Ganley Ford Norton responded

Hi, we're happy you found our staff to be so supportive during your experience here at Ken Ganley Ford Norton. Please don't hesitate to reach out if there's anything additional we can do for you.

March 15, 2023

Dealership Rating
Employee Rating

This man is amazing at what he does he is so helpful to his customers and is very good at his job! He deserves the best, and treats the customers like family. I was very thankful to have him help me with m More

by Breanna B
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Mar 16, 2023

Ken Ganley Ford Norton responded

Thank you, Breanna! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Ken Ganley Ford Norton, we look forward to having you as one of our valued customers for many more years to come!

Mar 17, 2023

Ken Ganley Ford Norton responded

Hi Breanna, we're happy you found our staff to be so supportive during your experience here at Ken Ganley Ford Norton. Please let us know if there is anything else we can do for you; we are more than happy to help!

March 15, 2023

Dealership Rating
Employee Rating

Desmond Norvell was great to work with in finding my new car last year. Plus the service department was quick with the oil change. More

by LuAnn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Fulton Benya , Paul Asano, Desmond Norvell

Mar 15, 2023

LuAnn responded

The people at the dealership are nice and courteous.

March 06, 2023

Dealership Rating
Employee Rating

Desmond was the best salesman I have ever dealt with. Very friendly and was great with my 2 sons. Will definitely be back when I'm ready to buy another car. More

by Chad W
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Mar 06, 2023

Ken Ganley Ford Norton responded

Chad, Here at Ken Ganley Ford Norton, customer satisfaction is our #1 priority. We always do our best to make sure our customers leave with the car they desire! We are glad to hear you enjoyed your experience working with Desmond, and it was a pleasure having you at the dealership. We appreciate your review!

March 06, 2023

Dealership Rating
Employee Rating

Friendly staff. No one was pushy and went to lengths to find me the best deal. Desmond was amazing More

by Akrongirl6
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Mar 06, 2023

Ken Ganley Ford Norton responded

It's fantastic to hear that Desmond provided you with great customer service while assisting you with your new purchase! We truly appreciate the opportunity to do business with you. Thanks for choosing Ken Ganley Ford Norton!

February 22, 2023

Dealership Rating
Employee Rating

I had Desmond. He was absolutely wonderful. Was a great expierence Was the best salesman More

by Kpatton610kim
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Franco D. Casalinova

Feb 23, 2023

Ken Ganley Ford Norton responded

Thank you for your business and this review. We're happy to hear Desond was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

February 16, 2023

Dealership Rating
Employee Rating

Wow wat a experience they make everything feel so easy wen getting a car. This is my second car i got from here both times they did a great gob. Thank you so much tony and the ganley team More

by Chazmyers2010
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Craig Douglas, Tony Zuppe

Feb 16, 2023

Ken Ganley Ford Norton responded

Thank you so much for taking the time to share your feedback with us. We are delighted to learn about your positive experience and congratulations on your new car! If there is anything else we can do to assist you, please do not hesitate to let us know. Tony and the team are always happy to help!

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