Desmond Norvell
Desmond Norvell at Ken Ganley Ford Norton

Desmond Norvell | Page 29

TRANSPORTATION SPECIALIST

Ken Ganley Ford Norton

2835 Barber Rd
Norton, OH 44203

Contact Me
5.0
348 Reviews

HELLO... MY NAME IS DESMOND NORVELL... I'M A LOCAL GUY FROM THE GREEN AREA. I HAVE OVER 20 YEARS OF EXPERIENCE AND SERVICE HERE AT KEN GANLEY FORD. IT WOULD BE MY PLEASURE TO HELP YOU WITH YOUR TRANSPORTATION NEEDS.

Dealership Experience

25 yrs, 9 mos

Industry Experience

25 yrs, 9 mos

Specialties & Trainings

New or Used

RETAIL/LEASE

5.0

348 Reviews

Write a Review

348 Reviews of Desmond Norvell

December 17, 2020

Dealership Rating
Employee Rating

Desmond was great! This is my second vehicle I've worked with him on and the entire process was as painless as possible. Appreciate all the help and my new car is great! Thanks Desmond! More

by kfacenbaker
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Craig Douglas, John Chapman

Dec 17, 2020

Ken Ganley Ford Norton responded

Thank you so much for your wonderful review! We are thrilled that Desmond had the opportunity to provide you with the perfect vehicle and deal. We are so excited for you to enjoy your new car, and we thank you for choosing Ganley Ford!

December 16, 2020

Dealership Rating
Employee Rating

I purchased a 2020 Ford Escape on 12/12/2020 and my experience was excellent. My sales representative, Desmond Norvell, provided superior service and went above and beyond to make sure that all my que More

by joel_martin
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Dec 16, 2020

Ken Ganley Ford Norton responded

Thank you, Joel, for taking the time to write this review and let us know how we are doing. Our customers are our top priority and your feedback is greatly appreciated. Congratulations on your new car! All of us at Ganley Ford are glad to have you as a customer.

December 01, 2020

Dealership Rating
Employee Rating

Good sales process. Desmond was easy to work with. I was able to get out of my existing lease on a RAM 1500 and into a Ford F-150 More

by Pete
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: John Chapman

Dec 01, 2020

Ken Ganley Ford Norton responded

Here at Ganley Ford, customer satisfaction is our #1 priority. We always do our best to make sure our customers leave with the car they desire! We are glad to hear you enjoyed your experience with Desmond, and it was a pleasure having you at the dealership. We appreciate your review! We hope you enjoy your F-150, Pete!

November 14, 2020

Dealership Rating
Employee Rating

I want to thank Franco for his attention to us in purchasing my new car. He set my car up with my iPhone so I didn’t have to do it. He was very professional and has wonderful customer service skill More

by andersonsha35
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Franco D. Casalinova

Nov 16, 2020

Ken Ganley Ford Norton responded

Thank you for sharing your experience with us! We're happy to hear it went well with Franco and we hope you enjoy your new vehicle. We truly appreciate your feedback!

November 03, 2020

Dealership Rating
Employee Rating

Would recommend to anyone looking to buy a car. Customer service was beyond expectations. Can’t thank them enough for such a wonderful car buying experience. More

by reaganmeyers16
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Franco D. Casalinova

Nov 03, 2020

Ken Ganley Ford Norton responded

Congratulations, Reagan, on your new vehicle! We are so glad that we had the opportunity to work with you, and that our team could make this a top-notch experience! We hope you enjoy your new vehicle, and we look forward to continuing to serve you in the future!

October 23, 2020

Dealership Rating
Employee Rating

Des is a great guy, always on point with his knowledge and professionalism . Always makes us feel welcome and we know that he is trustworthy. More

by fbarz
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Oct 25, 2020

Ken Ganley Ford Norton responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear Des delivered such a great experience!

October 10, 2020

Dealership Rating
Employee Rating

They took care of me but I wished I kept my trade in an spent the extra 500:00 dollars my fault got a little pressured but that’s ok More

by 407REDFLOUNDER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Fulton Benya, Scott Spath

Oct 10, 2020

Ken Ganley Ford Norton responded

Thank you for choosing Ganley Ford! We appreciate your business and look forward to helping you with any questions or future vehicle needs.

September 29, 2020

Dealership Rating
Employee Rating

Was not really impressed with the 20 employees that I saw not wearing your mask correctly I mean it it’s mandated that you wear a mask but none of them had them on correctly. Was wondering the service depart More

by kweekley86
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Scott Spath

September 26, 2020

Dealership Rating
Employee Rating

Franco was very understanding of what I was looking for. Desmond was so great on completing my purchase. Great team keep up the good work. More

by ramon.perez65
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Franco D. Casalinova , Austin Temsey

Sep 27, 2020

Ken Ganley Ford Norton responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Congratulations on your new vehicle!

September 25, 2020

Dealership Rating
Employee Rating

Des & the Sales Team got the job done, that's really all I can ask for. Thank you for the follow-up on the add-ons ;-) , Thank you More

by sam
Recommend Dealer
Yes
Sep 27, 2020

Ken Ganley Ford Norton responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Congratulations on your new vehicle!

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