Devin Marshall

Service Manager, Van Chevrolet (8585 E Frank Lloyd Wright Blvd, Scottsdale, AZ) Cc: General Manager; Customer Relations customerrelations@vanchevrolet.com Dear Service Manager, I’m writing to document Blvd, Scottsdale, AZ) Cc: General Manager; Customer Relations customerrelations@vanchevrolet.com Dear Service Manager, I’m writing to document a service concern at Van Chevrolet. On my recent visit, I presented my 2019 Ford Ranger (VIN: 1FTER4EH4KLB08978) for persistent hard shifting in the transmission, an issue that should be addressed under my Mechanical Protection Plan (MPP). I was told the vehicle must be left for three days just to perform a diagnosis and that no loaner or transportation assistance would be provided. I rely on my vehicle daily, and this approach effectively denies me service despite my coverage. I purchased extended protection through your dealership with the expectation that warranty concerns would be handled promptly and fairly. I’m requesting the following: 1. Timely diagnosis and repair of the transmission concern under my MPP coverage. 2. Loaner or rental assistance during diagnosis/repair, or a reasonable same-day diagnostic appointment. 3. Written clarification of your dealership’s policies for warranty repairs and transportation assistance. Please provide a resolution within four (4) calendar days of this message. If unresolved, I will escalate to: • Van Chevrolet Ownership/Customer Relations • BBB (Auto complaints) • Arizona Attorney General – Consumer Protection • MPP/Administrator for assistance with claim handling and authorized facilities Thank you for your prompt attention. I look forward to a written response confirming next steps and a diagnostic appointment that accommodates transportation needs. Respectfully, Esteban Estrada (602) 432-6885 eestrada1998@gmail.com More

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Buenas atenciones estoy satisfecho con el trabajo que me hicieron le voy a recomendar personas hicieron le voy a recomendar personas More

by carlosgomezpozo221 Verified Customer Verified Customer

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outrageously great & fast service, would Recommend to anybody & everyone I come to know, a lot of selection of vehicles, used or new anybody & everyone I come to know, a lot of selection of vehicles, used or new More

by TBIGTHUMB7 Verified Customer Verified Customer

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First class people. Awsomee exeriance. I do need another Key phobe and key as promised. Let me know when I can pick it up. Thx Eric Drenberg Awsomee exeriance. I do need another Key phobe and key as promised. Let me know when I can pick it up. Thx Eric Drenberg More

by ERICDRENBERG10 Verified Customer Verified Customer

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The team at Vans is first class! Customer service simply the best!!! I would recommend anyone to Vans! Customer service simply the best!!! I would recommend anyone to Vans! More

by RSCHMOCK Verified Customer Verified Customer

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Great example all people was will respectful and it is a good place to find a new vehicle good place to find a new vehicle More

by Daveonpatterson16 Verified Customer Verified Customer

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Van Chevrolet it is the best dealer ,Jorge Sevilla best sales man,100% recommend,good people sales man,100% recommend,good people More

by kibrothp Verified Customer Verified Customer

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Me parece un buen consepcionario está es mi tercera ves que compró un carro con ellos y me an ayudado al máximo me an dado cada ves un excelente servicio regresaría sabiendo que seré bien atendido lo recom que compró un carro con ellos y me an ayudado al máximo me an dado cada ves un excelente servicio regresaría sabiendo que seré bien atendido lo recomiendo el 💯.. muchas gracias por su excelente servicio More

by eliuferrera705 Verified Customer Verified Customer

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Could not have prayed for a better experience! Exceptional service, will be back for my next truck without a doubt! 10 out of 10, I was expecting the typical dealer experience and dreading buying Exceptional service, will be back for my next truck without a doubt! 10 out of 10, I was expecting the typical dealer experience and dreading buying a new Tahoe but Ahmed made it quick, easy, and surprisingly pleasant experience! Honestly blown away with how well everything went! Very happy with my purchase and experience! Thank you Ahmed and thank you Van Chevy! More

by DANJROWLEY Verified Customer Verified Customer

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Great customer service. Seamless experience. They make buying a vehicle so easy. I will definitely send them more customers. Seamless experience. They make buying a vehicle so easy. I will definitely send them more customers. More

by LAURAJM16 Verified Customer Verified Customer

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