Devin McGuirk | Page 3

The whole experience buying a new car from almost 3 hrs away was easy and fantastic. I will definitely return. away was easy and fantastic. I will definitely return. More

by jspohn3482 Verified Customer Verified Customer

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My experience with DePaula Ford was outstanding. The entire process was quick, easy, and stress-free, and I was able to drive home in a brand-new vehicle the same day. No games or hassle—they met th The entire process was quick, easy, and stress-free, and I was able to drive home in a brand-new vehicle the same day. No games or hassle—they met the numbers I was aiming for and delivered exactly the car I wanted. Devin and Jimmy went above and beyond to make it happen. I look forward to my future transactions with DePaula! More

by SAMANTHA ROTHAUPT Verified Customer Verified Customer

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Friendly and helpful environment. Clean and inviting atmosphere.Ease of making our purchase fit our needs. Clean and inviting atmosphere.Ease of making our purchase fit our needs. More

by mcpatrizio Verified Customer Verified Customer

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The guys were great! Fast service and so nice, I felt very well taken care of Fast service and so nice, I felt very well taken care of More

by msturm88 Verified Customer Verified Customer

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Lenny is great to work with! He had me in an out of the BRAND NEW Service Center quickly and efficiently. He also reminded me that I had purchased the service plan with my stun He had me in an out of the BRAND NEW Service Center quickly and efficiently. He also reminded me that I had purchased the service plan with my stunning NEW 2025 Ford Maverick hybrid and my 4500 mile oil change was included. My only issue was that after my tires were rotated there was a bit of road noise that I noticed for the first few miles. I will update this, but Lenny was more than happy to get me back in to check out the issue. More

by rtiunyc Verified Customer Verified Customer

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Very clean, staff was so helpful and kind to us. My experience was pleasant and painless! My experience was pleasant and painless! More

by CRKNIFFIN Verified Customer Verified Customer

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Went out of their way from the very beginning to help me through the process. Everyone I came into contact with was professional and friendly. Devin and Tracie were exceptional to deal with. I would highly through the process. Everyone I came into contact with was professional and friendly. Devin and Tracie were exceptional to deal with. I would highly recommend DePaula Ford to anyone. They were a please to do business with. More

by anson.adamj Verified Customer Verified Customer

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I really enjoyed my experience with the two people that I worked with the salesman was excellent. The financial aspect was excellent as well. worked with the salesman was excellent. The financial aspect was excellent as well. More

by deckerpatrick500 Verified Customer Verified Customer

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Depaula got me in and out real quick. Lenny was great and explained what all needed to be replaced for my service. Lenny was great and explained what all needed to be replaced for my service. More

by bchomycz Verified Customer Verified Customer

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Devin was a pleasant and professional salesperson but fell short in communicating and responding to calls.. Depaula needs to fix their delivery experience. Vehicle arrived to their lot 2 days before fell short in communicating and responding to calls.. Depaula needs to fix their delivery experience. Vehicle arrived to their lot 2 days before our scheduled pick up date. Evidentially the vehicle arrived with a 2 foot crack in the windshield and no one at the dealership noticed until a few hours before the scheduled pick up. They called 3 hours before our scheduled pickup time, explained the situation and the pick up was moved out a week in order to install a new windshield. How can a dealership take delivery of a damaged vehicle and not inspect it until several hours before customer pick up? Additionally we ordered an OEM trailer tire pressure monitoring system with the vehicle as a dealer installed option. When vehicle was delivered they stated that the item was not in stock even though we ordered the vehicle 3+ months in advance. 3 days after delivery it was found.. When we brought the truck to have the vehicle side of the system installed, it sat all day on the lot. When I called to check on the status of the install they stated that they needed the trailer to install the system and the salesman was supposed to call that morning and tell me. That never happened. The salesperson stated they were never told to call me. Not sure who to believe at that point. I called another dealer to confirm that the vehicle side of the system cannot be installed without the trailer and they stated that this was not the case. That dealer installed the vehicle side of the system in about 30 minutes without the trailer. Even though I had to pay for the installation that should have been performed by DePaula as part of the purchase price it was worth not having to deal with them any further. Lastly, the finance representative aggressively pushed their extended service and repair plans. I expected the upsell at my initial meeting with him as that is what dealerships do, but he tried again when we came to pick up the vehicle telling us he could provide the plans for hundreds of dollars less that he originally offered. Quite off putting that they would not give the best price first time around. More

by FLSTC1 Verified Customer Verified Customer

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