Devonte Myles

On 8/19/26, I drove 650 miles in hopes of doing a deal with Jerry Ulm CDJR for either a 2026 Gladiator or a 2023 preowned Gladiator. I had been texting with Devontae, a sales manager since August 11th a with Jerry Ulm CDJR for either a 2026 Gladiator or a 2023 preowned Gladiator. I had been texting with Devontae, a sales manager since August 11th about buying a preowned Gladiator. I told him I was in NC but willing to drive 650 miles to do a deal. We continued to text throughout last week. I drove overnight from NC to FL to try do a deal. Devontae was made aware how much I was had been offered in a deal in Ocala. I told him the numbers were good and I had to make a decision on whether to go with the deal I already had worked out or give his dealership a chance in Tampa. I told him if I came to his dealership, I would lose the deal in Ocala. He said, “Trust me, if you have driven all the way from NC then I will put pressure on my managers to a wild and crazy deal.” He said, “My job is to see that you have an amazing car buying experience just give me a chance.” He told his managers have been putting pressure on him to get preowned cars in to their dealership. He said recently he has done some crazy deals and he probably wouldn’t have a job by the end of the month because his deals have been so crazy and he has been so aggressive for his customers. He told me they only had five customers in the last hour so his managers will be aggressive with my trade. He asked me to give him a chance and I would not be disappointed. I told him I would come down there and lose out on the Ocala deal because it sounded like I would leave with a deal. I drove down and upon entering I met Devontae. He immediately handed me off to Nizar, a salesman. I never saw Devontae again. He walked by me several times while I was standing in show room and he never spoke or asked how the deal was going. He never told Nizar or the sales managers what he had told me. Also, I had sent him the Ocala deal sheet so he could see the entire deal and what I was getting for my trade. I had to reiterate to Nizar the things I had shared with Devontae and how he promised me that they were going to be aggressive to earn business. The offer was $2,500 short on my trade to even match Ocala’s offer. The car I was purchasing was the same purchase price both places. I looked at two vehicles a new one and the pre-owned. The new one I was trying to get them to competitively match and honor their promise to beat the competitors deal by $2k and offer $2K more for the trade. Neither happened. They didn’t even look at what the competitor had provided me. So the new was out of question. The pre-owned I was told was certified gold. Which means it passed a thorough inspection and came with a 12 month/12,000 mile warranty. The certification could not have occurred because the window had 4 chips across it and a crack down the middle. I was still interested even though it would have required a second trip to either pick the truck up or to have the windshield replaced. The bumper was not a factory bumper. It had been replaced with a steel bumper. The offer they put on a deal sheet was the same for my trade as they did before I left NC and they only budged $500. This was still $2K less than Ocala. The sales manager that was above Devontae came out and said they couldn’t do anymore. I explained to him what Devontae promised and he said he was unaware of that. He told me he called his boss and his boss wouldn’t let him go any higher on my trade. I told him that Devontae shouldn’t have made the promises to be aggressive and not follow through. I told him that Devontae didn’t even handle my deal. Devontae stayed out of the area for the most part while I was there except to go in and out of building a couple of times. I told the sales manager that Devontae told me that he was going to put pressure on them to give me the best deal. I told him Devontae said they had been doing wild and crazy deals. The sales manager said, “If we had done your deal it would have been wild and crazy”. More

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Buyer beware. I was negotiating the purchase of a used 2023 Jeep Wrangler Rubicon 392 with Jerry Ulm Chrysler Dodge Jeep Ram. On June 18, I was sent a buyer's o I was negotiating the purchase of a used 2023 Jeep Wrangler Rubicon 392 with Jerry Ulm Chrysler Dodge Jeep Ram. On June 18, I was sent a buyer's order showing an out-the-door price of $65,814.84. A few days later, I was told that if I completed a credit application, they would pull the vehicle from inventory and reserve it for me while we finalized financing. Based on that representation, I completed the credit application and authorized them to run my credit. After my credit was pulled, I was sent a new buyer's order dated June 22 showing an out-the-door price of $70,164.89 — an increase of more than $4,300 from the previously agreed pricing. (Several pics/screenshots available, and both PO's, and website pricing screenshots under $60k, etc.) When I questioned the change, I was told: "My GSM who over rules all of the deals decided that this deal is not good for the business." In other words, after sending a buyer's order, discussing financing, and running my credit, management decided they no longer wanted to honor the previously quoted deal. The most frustrating part was that the price change occurred only after I completed the credit application and authorized a credit inquiry based on the original buyer's order. I cannot recommend doing business with a dealership that changes the agreed pricing after the credit process has already begun. More

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I went in to pay cash for a $46,000 used car. They "gave me" $6,000 for my trade in. I left with the car, a bill for $52,000 and no less than 5 hard inquiries on my credit report. For a cash deal They "gave me" $6,000 for my trade in. I left with the car, a bill for $52,000 and no less than 5 hard inquiries on my credit report. For a cash deal! Be careful with these people. More

by ralphmichaelis Verified Customer Verified Customer

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It was great working with this stealership. There were very helpful professional informant and my dealer. Nate was great and the manager was fgreat. Everything was excellent. I would definitely There were very helpful professional informant and my dealer. Nate was great and the manager was fgreat. Everything was excellent. I would definitely recommend this dealershipto anyone who needs a car. More

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Austin was a great sales advisor I came knowing exactly why I wanted he didn’t try and upsell me on anything and made my trade in incredibly smooth. They took very good care of me as a returning customer. why I wanted he didn’t try and upsell me on anything and made my trade in incredibly smooth. They took very good care of me as a returning customer. More

by TKISM82 Verified Customer Verified Customer

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Best car buying experience that I have ever had in my 45 years of living and I have bought several cars! Every single person from my Salesman James on upward to managers like Caleb and DeVonte were professi years of living and I have bought several cars! Every single person from my Salesman James on upward to managers like Caleb and DeVonte were professional, courteous, respectful of my time and space to be able to determine whether I wanted to make a purchase. No one was pushy and from the time my family and I hit the door, we were welcomed and given extraordinary customer service! Additionally, the dealership itself is modern and immaculately clean. We felt at home there...like we were with family we've known forever. They were honest and transparent every step of my car buying experience which is very important to me. The process was smooth and timely. There's so much more that I can say about the Jerry Ulm dealership in Tampa and its' employees, but I have to digress. If you are interested purchasing a car, please don't walk but run to this dealer. You won't be disappointed and they work with you as best as they can to get you in the car you want. 20 out of 10 stars lol. 😁 More

by Charmel Anderson-Jones Verified Customer Verified Customer

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Easy process, nice vehicles, friendly employees, good prices. This is the 3rd vehicle I’ve purchased from this dealership because I trust them. prices. This is the 3rd vehicle I’ve purchased from this dealership because I trust them. More

by cdwilliams1993 Verified Customer Verified Customer

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Everything from start to finish was smooth and easy. Our sales rep Rafael was amazing and took the time to answer all of our questions. We have been looking for a truck for four months now and every oth Our sales rep Rafael was amazing and took the time to answer all of our questions. We have been looking for a truck for four months now and every other dealer has been over whelming to work with. We will be back! More

by enj0530 Verified Customer Verified Customer

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Finance Mgr was not good! 3 weeks and still don’t have my final sales paperwork! Sneaked in a $799 window tint charge on a used vehicle? Never would I recommend this dea 3 weeks and still don’t have my final sales paperwork! Sneaked in a $799 window tint charge on a used vehicle? Never would I recommend this dealer! More

by tnagel91 Verified Customer Verified Customer

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Awesome experience with Austin, they had everything ready for me when I showed up and made the process quick and painless. Will definitely continue to come here for my future needs. for me when I showed up and made the process quick and painless. Will definitely continue to come here for my future needs. More

by christian_wright94 Verified Customer Verified Customer

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