Devonte Myles | Page 2

My experience at Jerry Ulm CDJR was excellent. I have driven a 2014 RAM 1500 Sport 4x2 for eleven (11) years and put 276,230 miles on it. The truck never let me down and I wanted another RAM. I li I have driven a 2014 RAM 1500 Sport 4x2 for eleven (11) years and put 276,230 miles on it. The truck never let me down and I wanted another RAM. I live in Palm Beach County and could not find a good enough deal locally. I called Jerry Ulm CDJR who had the exact truck I was looking for not afraid to travel to buy one. I negotiated a deal on a 2025 RAM 1500 Tungsten 4x4 over the phone with Devonte Myles and his management team. We were quickly able to come to an OTD price that was better than the price they previously quoted me four (4) months prior when the truck arrived from the manufacturer. I booked a flight from FLL to TPA which the dealership is located only a few miles away from the airport. Devonte Myles had the truck clean and paperwork complete. Martin Gero made the finance paperwork easy to understand and quickly to execute. I was in and out the door in my new truck in just over one (1) hour. I sincerely appreciate the Jerry Ulm CDJR Team and highly recommend if you are shopping for a new RAM to give Devonte Myles and the Jerry Ulm CDJR management and finance team a chance to sell you one. Guts. Glory. RAM. More

by RMTEMPONE Verified Customer Verified Customer

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Devonte is an excellent person he helped us out more then we could of ask for. we could of ask for. More

by AWILDA.PEREZ4 Verified Customer Verified Customer

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Five-Star Experience from Start to Finish! I had a truly wonderful experience purchasing a used vehicle. From the moment I reached out with a brief inquiry, Devonte was incredibly responsiv I had a truly wonderful experience purchasing a used vehicle. From the moment I reached out with a brief inquiry, Devonte was incredibly responsive and knowledgeable- not just about the vehicle, but also about the entire buying process. He made everything stress-free and pleasant from beginning to end. Devonte worked with me for weeks to help find the perfect vehicle. I was looking for something very specific, and his patience and sincerity made the wait worthwhile. He went above and beyond, showing genuine care and commitment to making sure I found exactly what I wanted. Once we found the right vehicle, the process moved quickly. I was in and out of the dealership in just a couple hours. Martin in finance was efficient, thorough, and made sure I got the best deal possible. Even after the purchase, Devonte kept in touch to ensure I was happy with my new car. That level of follow-up is rare and speaks volumes about his dedication to his customers. I will definitely be reaching out to Devonte again for any future vehicle purchases. Highly recommend!!! More

by LADYSCORPIO1821 Verified Customer Verified Customer

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I recently purchased a Jeep from this dealership, and I want to take a moment to highlight the positive and the areas that could be improved. First and foremost, Devonte did a phenomenal job. His knowle want to take a moment to highlight the positive and the areas that could be improved. First and foremost, Devonte did a phenomenal job. His knowledge of the vehicle and ability to understand what the customer is looking for is exceptional. Even when the process became frustrating, he remained professional and tactful in his communication, which is why I gave him 5 stars. He demonstrated that he understands the importance of completing the job and ensuring the customer is taken care of all the way through. I also want to recognize Martin, who was outstanding during the closing process. He took the time to explain the dealership’s history and carried himself with professionalism, making the final steps of the sale smooth and informative. Where my experience fell short was in the financing process. Despite coming in with a pre-approved check from my bank, I felt pressured to use the dealership’s in-house lender. Both the Finance Manager and Devonte insisted they could secure a better interest rate, but I had already made my decision. I explained that I wanted my wife involved in the process, but since she works the night shift at a hospital, it wasn’t possible for her to come in before work. Unfortunately, the Finance Manager continued to push for it, without fully considering our circumstances—including the fact that we live in Wesley Chapel and she would have had to fight Tampa traffic before her shift. As a U.S. service member with a spouse who is a first responder, I found this lack of flexibility and understanding disappointing. Once I made it clear I was moving forward with my pre-approval, I noticed a shift in tone and demeanor from both the Finance Manager and Devonte. While Devonte handled it professionally, it was clear that there was frustration and an eagerness to conclude the process. I also wish more time had been spent upfront explaining the warranty options and coverage. Had that been communicated earlier, I could have budgeted for it instead of paying out-of-pocket later. To add to the frustration, within 15 minutes of leaving the dealership, the Auto Start/Stop warning light came on in my new Jeep. I also noticed a knocking sound during shifting when accelerating, which makes me question whether the vehicle had been properly serviced before sale. This experience leaves me unsure if I want to return here for servicing. Overall, the dealership itself is impressive and clearly moves a lot of Jeeps. However, I would encourage the management team—especially in finance—to put more focus on customer care and to recognize that not all customers can or should be pressured into using in-house lending. Incentives and kickbacks should never come at the expense of customer trust. With that said, I want to sincerely thank Devonte and Martin for their professionalism. They were the highlights of my experience and truly represent what good customer service should look like. More

by USMC Veteran Verified Customer Verified Customer

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It was a pleasure working with Stephen and Devonte. Stephen’s no pressure sales approach and Devonte’s consistent communication helped seal the deal and make the experience painless. Stephen’s no pressure sales approach and Devonte’s consistent communication helped seal the deal and make the experience painless. More

by davehagey@yahoo.com Verified Customer Verified Customer

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Deconte was great to work with. Good knowledge, good follow up, and helped me get a great deal. Ryan was great on delivery day. Good knowledge, good follow up, and helped me get a great deal. Ryan was great on delivery day. More

by l_shelstad Verified Customer Verified Customer

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Deceptive pricing. Aggressive, rude and condescending sales manager. Extremely inflated doc and filing fees applied. Aggressive, rude and condescending sales manager. Extremely inflated doc and filing fees applied. More

by Zman Verified Customer Verified Customer

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This Dealership has WAY too many additional bogus fees attached to their vehicles. Inventory is stacked with that being said ! attached to their vehicles. Inventory is stacked with that being said ! More

by Rob Verified Customer Verified Customer

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Devonte was very helpful, great customer service, polite, and kept me updated throughout the whole process. Would definitely buy another car with Devonte! Thank you! and kept me updated throughout the whole process. Would definitely buy another car with Devonte! Thank you! More

by JacobM Verified Customer Verified Customer

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I’m not a fan of surveys, so I rarely take them and never provide a written review. I believe that time tells and it’s easy write praise when you’re in the feel good phase. However, I will say that I provide a written review. I believe that time tells and it’s easy write praise when you’re in the feel good phase. However, I will say that I was impressed with the entire team, and most importantly the culture of the dealership. The leadership clearly focuses on the client which makes the client feel comfortable and that makes the business part of the transaction work for everyone. This group hit all the big topics 1.professional 2.knowledgeable 3.no pressure sales at any point (the rarest of all) 3 fair- my car was special order with specific options. there’s no negotiation… I didn’t have to, Kyle gave me his best price, explained how he was able to do it and that was that. Could not be happier with him 4 Steven walked through the closeout process - I elected to forgo the optional warranties, zero pressure and kept a smile on his face. 5 Devonte- he showed as much excitement as we did and it’s genuine. He gave 100% attention to getting the deal done , vehicle ready, and the tutorial to my daughter. (He has a good future ahead of him) I interact with a lot of people and he possesses solid core values, the ones that aren’t taught. you have them or you don’t. More

by stevel Verified Customer Verified Customer

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