Dewan Arefin

If I can leave this company a -5 stars I would. Where should I start? Make sure before arriving at the dealership the vehicle is on the lot. These people are running some sort of scam. I worked wit Where should I start? Make sure before arriving at the dealership the vehicle is on the lot. These people are running some sort of scam. I worked with a sales rep named Yemen he is short, bald, fat and greedy. I also worked with this African American guy in finance with these big bug eyes 👀 . Almost felt like I was playing poker with him for the deal to go through. I have had many issues with calling and texting my sales rep repeatedly and the company for months with no clear direction. They did not care when I needed to get the car looked at either. This company recorded me without my consent when I finish the sale of the vehicle, like I won the lottery. I told this guy at the front desk to delete it. I don’t want my video out there. My sales rep Yemen recorded me to post on his Instagram after I told him repeatedly do not do that he said he would delete it But I doubt he did. It’s like he was thirsty for followers 🤦‍♂️ He even told me the car I got came with the highest trim sound system. I had to tell him no it didn’t, because I could tell instantly that it did not have it. Do your homework, bro on a vehicle you’re trying to sell. It didn’t matter though, since I always upgrade to aftermarket. Get this after the car was ready for me to drive home, Yemen told me to pay a tip to the guy who washed the car. I told him I have no cash so Yemen said I can cash app him like are you crazy? I just spent thousands of dollars and you want more?! Don’t get me started on one of the sales managers. One in particular, his name was George or Jorge not sure of spelling. I thought he would be a good resource however, his only response to me was, I don’t know why you waited so long. I’m like excuse me, sir xxx. Let’s just say I wanted to call him a word that sounds like HUNT but starts with the letter C. I tried my hardest to be patient and do my due diligence, but clearly you can tell by my review I’m unsatisfied and no results were delivered. Now watch their be some xx customer service response to this like they actually care. “ Oh we’re so sorry Blah blah blah blah blah blah” If you’re that, sorry refund me for the time that I wasted working with you creeps. As a man, I truly respect the women that work here. They were the only ones that were helping me, and they also were frustrated with the incompetence of the men. Don’t even bother trying to speak to the owner I was told he is an a hole. AND I hope he sees this too. Good work, Brooklyn Volkswagen YOU made a very unsatisfied customer. More

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No respect for the buyer! I lost a lot of time! I recommend contacting another car dealer! I lost a lot of time! I recommend contacting another car dealer! More

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Don't ever come here, will give you the runaround, posting false prices on their website. Chased them for a week, only to have "no cars available", a waste of time. All of the workers should be ashame posting false prices on their website. Chased them for a week, only to have "no cars available", a waste of time. All of the workers should be ashamed of the toxicity of this "official" dealership. More

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Unprofessional, inconsiderate, Nasty, and does not put customer first. They want to leave my car in the street with the key in the ignition. When I protest they get verbally abusive. I would not recommend customer first. They want to leave my car in the street with the key in the ignition. When I protest they get verbally abusive. I would not recommend this dealership to anyone. Overall unsatisfactory service. I service my car and a few hours later the tire was punctured. More

by elaine12sc.sc Verified Customer Verified Customer

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I had to go there 3 days in a row to get my car fixed More

by KEVIN.C.BLACKMAN Verified Customer Verified Customer

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Excellent nice client tell clean place nice dealership love Michael love jose the mechanics are nice love Michael love jose the mechanics are nice More

by MURIELLEP1979 Verified Customer Verified Customer

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Everyone at the dealership made this experience so easy for us! They were patient and helped our family find the best deal possible. for us! They were patient and helped our family find the best deal possible. More

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Excellent service, great and accurate information. They really go above and beyond. 100% recommend them. They really go above and beyond. 100% recommend them. More

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Beautiful work by the crew and people’s team at the desk great job on my car and great job on my car and More

by JOHNCOLE1210 Verified Customer Verified Customer

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The manager, PJ took good care of everything I need, the waiting area is nice and clean, free coffee, and the staff are professional waiting area is nice and clean, free coffee, and the staff are professional More

by Antony_tia Verified Customer Verified Customer

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