"To earn the respect (and eventually love) of your customers, you first have to respect those customers. That is why Golden Rule behavior is embraced by most of the winning companies." – Colleen Barrett, Southwest Airlines President Emerita
Read more19 Reviews
Write a ReviewDealership Experience
1 yr, 5 mos
Industry Experience
11 yrs, 2 mos
Specialties & Trainings
Relationship Building
Leadership & Decision Making
Volkswagen Certified
View more specialties & trainingsLanguages Spoken
Albanian
English
Employee Video
19 Reviews of Lou Gashi
March 02, 2024
If I can leave this company a -5 stars I would. Where should I start? Make sure before arriving at the dealership the vehicle is on the lot. These people are running some sort of scam. I worked wit Where should I start? Make sure before arriving at the dealership the vehicle is on the lot. These people are running some sort of scam. I worked with a sales rep named Yemen he is short, bald, fat and greedy. I also worked with this African American guy in finance with these big bug eyes 👀 . Almost felt like I was playing poker with him for the deal to go through. I have had many issues with calling and texting my sales rep repeatedly and the company for months with no clear direction. They did not care when I needed to get the car looked at either. This company recorded me without my consent when I finish the sale of the vehicle, like I won the lottery. I told this guy at the front desk to delete it. I don’t want my video out there. My sales rep Yemen recorded me to post on his Instagram after I told him repeatedly do not do that he said he would delete it But I doubt he did. It’s like he was thirsty for followers 🤦♂️ He even told me the car I got came with the highest trim sound system. I had to tell him no it didn’t, because I could tell instantly that it did not have it. Do your homework, bro on a vehicle you’re trying to sell. It didn’t matter though, since I always upgrade to aftermarket. Get this after the car was ready for me to drive home, Yemen told me to pay a tip to the guy who washed the car. I told him I have no cash so Yemen said I can cash app him like are you crazy? I just spent thousands of dollars and you want more?! Don’t get me started on one of the sales managers. One in particular, his name was George or Jorge not sure of spelling. I thought he would be a good resource however, his only response to me was, I don’t know why you waited so long. I’m like excuse me, sir xxx. Let’s just say I wanted to call him a word that sounds like HUNT but starts with the letter C. I tried my hardest to be patient and do my due diligence, but clearly you can tell by my review I’m unsatisfied and no results were delivered. Now watch their be some xx customer service response to this like they actually care. “ Oh we’re so sorry Blah blah blah blah blah blah” If you’re that, sorry refund me for the time that I wasted working with you creeps. As a man, I truly respect the women that work here. They were the only ones that were helping me, and they also were frustrated with the incompetence of the men. Don’t even bother trying to speak to the owner I was told he is an a hole. AND I hope he sees this too. Good work, Brooklyn Volkswagen YOU made a very unsatisfied customer. More
Other Employees Tagged: Chris Neon, Steven Kirton, Mercy Castillo, Dewan Arefin, Ramon Calderon, Ozzy Maposa, Evelyn Corona, Mamdoh Khalil , Chloe Chery, Yemen
November 21, 2023
Don't ever come here, will give you the runaround, posting false prices on their website. Chased them for a week, only to have "no cars available", a waste of time. All of the workers should be ashame posting false prices on their website. Chased them for a week, only to have "no cars available", a waste of time. All of the workers should be ashamed of the toxicity of this "official" dealership. More
Other Employees Tagged: Chris Neon, Steven Kirton, Mercy Castillo, Dewan Arefin, Ramon Calderon, Ozzy Maposa, Evelyn Corona , Chloe Chery
August 03, 2023
Unprofessional, inconsiderate, Nasty, and does not put customer first. They want to leave my car in the street with the key in the ignition. When I protest they get verbally abusive. I would not recommend customer first. They want to leave my car in the street with the key in the ignition. When I protest they get verbally abusive. I would not recommend this dealership to anyone. Overall unsatisfactory service. I service my car and a few hours later the tire was punctured. More
Other Employees Tagged: Chris Neon, Steven Kirton, Mercy Castillo, Dewan Arefin, Ramon Calderon, Ozzy Maposa, Evelyn Corona, Mamdoh Khalil , Chloe Chery
May 08, 2023
Excellent nice client tell clean place nice dealership love Michael love jose the mechanics are nice love Michael love jose the mechanics are nice More
Other Employees Tagged: Chris Neon, Steven Kirton, Mercy Castillo, Dewan Arefin, Ramon Calderon, Ozzy Maposa, Evelyn Corona , Chloe Chery, Diandra Rodriguez, Michael
May 01, 2023
Everyone at the dealership made this experience so easy for us! They were patient and helped our family find the best deal possible. for us! They were patient and helped our family find the best deal possible. More
Other Employees Tagged: Dewan Arefin, Ozzy Maposa, Mamdoh Khalil , Gori Onisarotu
April 08, 2023
GREAT EXPERIENCE GUYS SUPER HONEST BEAUTIFUL PREMISES I WOULD RECOMMEND ANYONE TO PURCHASE A CAR FROM THEM DROVE 2 HOURS WAS WORTH IT DEAL WITH CHRIS NEO MAMDOH FINANCE MANAGER CRIS NEO SALES SPECIALIST A WOULD RECOMMEND ANYONE TO PURCHASE A CAR FROM THEM DROVE 2 HOURS WAS WORTH IT DEAL WITH CHRIS NEO MAMDOH FINANCE MANAGER CRIS NEO SALES SPECIALIST AND MANAGER S RAMON CALDERON AND LU GASHI More
Other Employees Tagged: Chris Neon, Ramon Calderon, Mamdoh Khalil
April 05, 2023
Great and frequent communication, open and honest discussion, got where we needed to be. Delivered car personally. Will work with them again. discussion, got where we needed to be. Delivered car personally. Will work with them again. More
Other Employees Tagged: Steven Kirton , Don’t remember person in finance but 5 stars too
March 30, 2023
Steven was great to work with. He went above and beyond to help us get a great deal. He’s friendly, knowledgeable, thorough, and follows up. He went above and beyond to help us get a great deal. He’s friendly, knowledgeable, thorough, and follows up. More
Other Employees Tagged: Steven Kirton, Ramon Calderon , Chloe Chery, Gori Onisarotu
March 25, 2023
MY EXPERIENCE TODAY WAS AMAZING CHRIS NEO MADE ME FEEL LIKE A PRINCESS SHOW ME AROUND HELP ME FIND MY BEAUTIFUL RANGE ROVER THANK YOU FOR THE AMAZING EXPERIENCE BROOKLYN VOLKSWAGEN LIKE A PRINCESS SHOW ME AROUND HELP ME FIND MY BEAUTIFUL RANGE ROVER THANK YOU FOR THE AMAZING EXPERIENCE BROOKLYN VOLKSWAGEN More
Other Employees Tagged: Chris Neon, Ramon Calderon, Mamdoh Khalil
March 23, 2023
Simply the best! Chris the sales person and Mamdoh from finance were outstanding. Chris really knows his product and gave us a thorough run through of the Taos. Mamd Chris the sales person and Mamdoh from finance were outstanding. Chris really knows his product and gave us a thorough run through of the Taos. Mamdoh meticulously explained the financing agreement. And can’t forget Lou, thanks for everything! Will definitely be going back to Brooklyn Volkswagon the next time we are looking for a vehicle. More
Other Employees Tagged: Chris Neon, Mamdoh Khalil