Nate Mescher

Hello, I purchased my 2020 Honda Pilot at your dealership in 2022. I have had it serviced there many times, as well as my wife's 2017 Honda CRV. On the positive side, I had to leave my car there o dealership in 2022. I have had it serviced there many times, as well as my wife's 2017 Honda CRV. On the positive side, I had to leave my car there over the weekend due to part availability, it was discovered that, as my wife arrived to pick me up, a large screw was visible in the left front tire. It was just before closing time, but Mike had the technician repair the tire anyway. Now THAT is service that goes above and beyond. THAT is the kind of service that has made me a loyal customer. Unfortunately, there have been quite a few minor mistakes that, on their own, don't really amount to much. Add them together and their occurrence with EVERY service appointment becomes significant. I have spoken with both service managers in the past about these short-comings but apparently my message didn't result in mistake correction or heightened awareness. I can list these errors, not necessarily in chronological order. 1) Excess oil left on the vehicle, which drips onto my driveway and in the garage, sometimes for DAYS! This is perhaps my biggest complaint and the one that happens EVERY oil change. At my last appointment, I even requested to Mike to please ask the technician to wipe down the car to remove excess oil. As you can see in the photos, that clearly wasn't done. (I can provide photos showing clearly that wasn't done.) 2) Insufficient oil fill: I have been bringing my own oil and filter. On this occasion I noticed, as I entered my car, that the 5-quart jug was almost completely full. So I returned to the service desk and inquired why that was the case. As it turns out, the technician admitted that he had “misread” the engine oil capacity and only put in about ¼ to 1/3 of the required amount. A bit of a head-scratcher there, but I accepted his explanation and gave forgiveness. After all, no harm had been done. But it makes me wonder, how many OTHER errors like this have happened that WEREN'T caught in time? What would have happened had I NOT brought my own oil? 3) Stripped oil pan plug: I understand that threads in aluminum can strip out if one isn't careful. At the time, it was a moderate inconvenience, in that I had to leave my car over the weekend because the required repair part wasn't in stock. I took your word for it. But in light of everything else, I wonder... 4) Tinted windshield damage: I'll give credit to you that maybe no one really thought about not putting an oil change reminder sticker on a tinted windshield (nor were we warned against doing that by the after-market shop that did the work), that its removal would damage the tint material. Your dealership paid for the tint replacement, which is fair. But this was not the first mistake made by your service personnel. It caused us a day's worth of inconvenience, too. I hope you learned from it! Given the number of times I've come away having to deal with sloppy workmanship, carelessness, and inattention to detail, surely other customers are having similar experiences. Are you getting feedback from them as well? Surely you are. Are you doing anything about it? Surely you would! But I am not seeing evidence of that. In the past, I have had my oil changed at several places. Only at Uftring Cheverolet in Washington have I had at least ONE thing go wrong with EVERY oil change. I am weary of having to now remind your service people to do what should be a given: be careful, pay attention to detail, and for heaven's sake, CLEAN UP AFTER YOURSELVES! No one should have to remind you of the expectations for excellent service. I will no longer do so. I will seek other shops to service my vehicles. I will tell them this story and let them know my expectations. I shouldn't have to do that, but I am compelled to do so. If there is ever another car in my future, I'll choose a dealership that has their act together. I'm not going to buy a car from Uftring if the service center can't perform a simple oil change. More

Print

Always great customer service from everyone at the dealership. Services done in a timely manner and always pleased with the result. dealership. Services done in a timely manner and always pleased with the result. More

by RHONDAV42 Verified Customer Verified Customer

Print

I liked the experience very much the location is very nice and my salesman Adam was the best I have ever had. nice and my salesman Adam was the best I have ever had. More

Print

Uftrings serviced all of our vehicles since 1996. Service has been great. Never a problem. Service has been great. Never a problem. More

by Tex Verified Customer Verified Customer

Print

I have bought four vehicles from Uftring. The dealership holds to their word and stands behind what they sell. The svc dept is top shelf. The dealership holds to their word and stands behind what they sell. The svc dept is top shelf. More

by Tommanning Verified Customer Verified Customer

Print

They are super nice and efficient! Scheduling a appt. For maintenence is also very easy and convenient. Scheduling a appt. For maintenence is also very easy and convenient. More

by Rita Verified Customer Verified Customer

Print

Customer friendly and easy to talk to very nice people that are not afraid to help you that are not afraid to help you More

by davidm27 Verified Customer Verified Customer

Print

Nattie Jackson was the advisor on my invoice. Dropped car off around 6:30 to 7 for appt at 9:30 and car was done by 8. Excellent service, got a call and asked about additional items that needed r Dropped car off around 6:30 to 7 for appt at 9:30 and car was done by 8. Excellent service, got a call and asked about additional items that needed replaced. Received quote quickly and accurately. Great experience overall. More

by k.r.gehring95 Verified Customer Verified Customer

Print

They did a great job and everyone was very helpful and sweet! Always appreciate the coffee and popcorn! sweet! Always appreciate the coffee and popcorn! More

by mjcasey Verified Customer Verified Customer

Print

Everything I have had done there had always been done promptly and correctly. I have never had an issue with anything they have done. promptly and correctly. I have never had an issue with anything they have done. More

by marilynh1120 Verified Customer Verified Customer

Print