Michael Chioni

I've had three service anomalies in the past year on two vehicles, all of which the dealership has remedied or will remedy. I have spoken with Mr. Gray about these incidents and he stated he would take the vehicles, all of which the dealership has remedied or will remedy. I have spoken with Mr. Gray about these incidents and he stated he would take the appropriate action. Having worked in the service industry myself, I understand the importance of customer satisfaction through service excellence, which should be regarded as a never-ending journey, not a destination, toward that goal. I sincerely want Uftring-Washington's Service Center to adopt and maintain a continuous improvement mindset so that mistakes, when they happen, are never repeated (especially with the same customer). I would like to now address the use of the Alignment Indicators positioned at the entrance to the service shop. I have questioned the accuracy of that equipment, but have not received a satisfactory reply. I believe no one really knows and I highly doubt that this equipment is calibrated at all. That being said, I brought my car in for an alignment because the indicators at the door failed this car twice. But I was called last Monday (March 30) and informed that the car's alignment was actually "in the green", making an alignment unnecessary. I spent $90 and some time out of my day because of the shop's alignment indicators' inaccuracies. That is the LAST time I'll believe that little report. I will remember to ask specifically for a tire wear check at oil change/tire rotation time. Tire wear is the main alignment indicator for me and I'm not going to worry about it because my cars get regular oil changes/tire rotations. But the larger question is this: how many other customers have submitted their cars to your shop for an alignment that wasn't really needed? I urge you to track this. For me, those indicators are a waste of time and money. More

by houses5 Verified Customer Verified Customer

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They are super nice and efficient! Scheduling a appt. For maintenence is also very easy and convenient. Scheduling a appt. For maintenence is also very easy and convenient. More

by Rita Verified Customer Verified Customer

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Wonderful service as always. Car was fixed and clean to perfection. Would recommend them for service or body work Car was fixed and clean to perfection. Would recommend them for service or body work More

by smhayes19 Verified Customer Verified Customer

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I've been frequenting Uftrings service department for since 1988. I don't plan to go anywhere else. since 1988. I don't plan to go anywhere else. More

by rowefamily525 Verified Customer Verified Customer

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Been reliable on repairs to my truck. Tranny, breaks, tire rotation and topping off fluids. Tranny, breaks, tire rotation and topping off fluids. More

by STEAG2 Verified Customer Verified Customer

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The service department was very professional and efficient. I will continue to have my routine maintenance done at this location. efficient. I will continue to have my routine maintenance done at this location. More

by KGREEN130 Verified Customer Verified Customer

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Everyone from receptionist to service technician are always polite, knowledgeable and professional. The work performed is always top notch. always polite, knowledgeable and professional. The work performed is always top notch. More

by staci.knapp74 Verified Customer Verified Customer

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Efficient service, spotless comfortable lounge, refreshments were offered by a welcoming staff, service was completed faster than expected, a courtesy car wash was offered for a future visit. refreshments were offered by a welcoming staff, service was completed faster than expected, a courtesy car wash was offered for a future visit. More

by TIM_SEARS Verified Customer Verified Customer

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Super nice, respectful and honest can contact any of the people before or after hours people before or after hours More

by farmfun Verified Customer Verified Customer

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My family has been going there for the last 25 years, it’s the best dealership around. Great people, great environment, the employees treat you with respect and always welcome you. Highly recommend going it’s the best dealership around. Great people, great environment, the employees treat you with respect and always welcome you. Highly recommend going to this dealership for all your business! More

by KPOOL1998 Verified Customer Verified Customer

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