Michael Chioni

The service technician replaced my oil pan gasket and replaced a switch on the front drive motor of my 2024 corvette eray. They did an excellent job. They are the only dealership that works on my car. replaced a switch on the front drive motor of my 2024 corvette eray. They did an excellent job. They are the only dealership that works on my car. More

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Outstanding customer service. Very professional and personable. Highly recommend Uftring in Washington to your family and friends! Very professional and personable. Highly recommend Uftring in Washington to your family and friends! More

by moehle007 Verified Customer Verified Customer

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Hello, I purchased my 2020 Honda Pilot at your dealership in 2022. I have had it serviced there many times, as well as my wife's 2017 Honda CRV. On the positive side, I had to leave my car there o dealership in 2022. I have had it serviced there many times, as well as my wife's 2017 Honda CRV. On the positive side, I had to leave my car there over the weekend due to part availability, it was discovered that, as my wife arrived to pick me up, a large screw was visible in the left front tire. It was just before closing time, but Mike had the technician repair the tire anyway. Now THAT is service that goes above and beyond. THAT is the kind of service that has made me a loyal customer. Unfortunately, there have been quite a few minor mistakes that, on their own, don't really amount to much. Add them together and their occurrence with EVERY service appointment becomes significant. I have spoken with both service managers in the past about these short-comings but apparently my message didn't result in mistake correction or heightened awareness. I can list these errors, not necessarily in chronological order. 1) Excess oil left on the vehicle, which drips onto my driveway and in the garage, sometimes for DAYS! This is perhaps my biggest complaint and the one that happens EVERY oil change. At my last appointment, I even requested to Mike to please ask the technician to wipe down the car to remove excess oil. As you can see in the photos, that clearly wasn't done. (I can provide photos showing clearly that wasn't done.) 2) Insufficient oil fill: I have been bringing my own oil and filter. On this occasion I noticed, as I entered my car, that the 5-quart jug was almost completely full. So I returned to the service desk and inquired why that was the case. As it turns out, the technician admitted that he had “misread” the engine oil capacity and only put in about ¼ to 1/3 of the required amount. A bit of a head-scratcher there, but I accepted his explanation and gave forgiveness. After all, no harm had been done. But it makes me wonder, how many OTHER errors like this have happened that WEREN'T caught in time? What would have happened had I NOT brought my own oil? 3) Stripped oil pan plug: I understand that threads in aluminum can strip out if one isn't careful. At the time, it was a moderate inconvenience, in that I had to leave my car over the weekend because the required repair part wasn't in stock. I took your word for it. But in light of everything else, I wonder... 4) Tinted windshield damage: I'll give credit to you that maybe no one really thought about not putting an oil change reminder sticker on a tinted windshield (nor were we warned against doing that by the after-market shop that did the work), that its removal would damage the tint material. Your dealership paid for the tint replacement, which is fair. But this was not the first mistake made by your service personnel. It caused us a day's worth of inconvenience, too. I hope you learned from it! Given the number of times I've come away having to deal with sloppy workmanship, carelessness, and inattention to detail, surely other customers are having similar experiences. Are you getting feedback from them as well? Surely you are. Are you doing anything about it? Surely you would! But I am not seeing evidence of that. In the past, I have had my oil changed at several places. Only at Uftring Cheverolet in Washington have I had at least ONE thing go wrong with EVERY oil change. I am weary of having to now remind your service people to do what should be a given: be careful, pay attention to detail, and for heaven's sake, CLEAN UP AFTER YOURSELVES! No one should have to remind you of the expectations for excellent service. I will no longer do so. I will seek other shops to service my vehicles. I will tell them this story and let them know my expectations. I shouldn't have to do that, but I am compelled to do so. If there is ever another car in my future, I'll choose a dealership that has their act together. I'm not going to buy a car from Uftring if the service center can't perform a simple oil change. More

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Always great customer service from everyone at the dealership. Services done in a timely manner and always pleased with the result. dealership. Services done in a timely manner and always pleased with the result. More

by RHONDAV42 Verified Customer Verified Customer

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My check engine light came on and they were able to get us in the very next morning., figured out the problem and got it fixed. us in the very next morning., figured out the problem and got it fixed. More

by VANDE42 Verified Customer Verified Customer

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EXCELLENT IN EVERY WAY THEY KNOW HOW TO GET THINGS DONE AND FAST!! will buy my next automobile there. AND FAST!! will buy my next automobile there. More

by ardithketchum9@gmail.com Verified Customer Verified Customer

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Great as always, they managed to find the tires I needed on the spot, thanks!!!! on the spot, thanks!!!! More

by IAMMOUTH70 Verified Customer Verified Customer

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it is one of the best places to buy a car and or take your car for repairs the parts dept is the best and the waiting room is good and the girl that brings you wat or popcorn or other thing to eat. I wo your car for repairs the parts dept is the best and the waiting room is good and the girl that brings you wat or popcorn or other thing to eat. I would always go here for repairs or to buy a car.. More

by LOUIELOU Verified Customer Verified Customer

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Excellent service department, Brock was so thorough and efficient and friendly... one of the best I've met, and they are all great there. Thank you for fixing up my truck, oil change, brake check, new bat efficient and friendly... one of the best I've met, and they are all great there. Thank you for fixing up my truck, oil change, brake check, new battery, and new air filter, all done in less than 90 minutes, on time perfectly !!! More

by john w Verified Customer Verified Customer

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I've had three service anomalies in the past year on two vehicles, all of which the dealership has remedied or will remedy. I have spoken with Mr. Gray about these incidents and he stated he would take the vehicles, all of which the dealership has remedied or will remedy. I have spoken with Mr. Gray about these incidents and he stated he would take the appropriate action. Having worked in the service industry myself, I understand the importance of customer satisfaction through service excellence, which should be regarded as a never-ending journey, not a destination, toward that goal. I sincerely want Uftring-Washington's Service Center to adopt and maintain a continuous improvement mindset so that mistakes, when they happen, are never repeated (especially with the same customer). I would like to now address the use of the Alignment Indicators positioned at the entrance to the service shop. I have questioned the accuracy of that equipment, but have not received a satisfactory reply. I believe no one really knows and I highly doubt that this equipment is calibrated at all. That being said, I brought my car in for an alignment because the indicators at the door failed this car twice. But I was called last Monday (March 30) and informed that the car's alignment was actually "in the green", making an alignment unnecessary. I spent $90 and some time out of my day because of the shop's alignment indicators' inaccuracies. That is the LAST time I'll believe that little report. I will remember to ask specifically for a tire wear check at oil change/tire rotation time. Tire wear is the main alignment indicator for me and I'm not going to worry about it because my cars get regular oil changes/tire rotations. But the larger question is this: how many other customers have submitted their cars to your shop for an alignment that wasn't really needed? I urge you to track this. For me, those indicators are a waste of time and money. More

by houses5 Verified Customer Verified Customer

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