Diana Matehuala
Diana Matehuala at Bronx Honda
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Diana Matehuala | Page 5

Service Advisor

Bronx Honda

1133 Zerega Ave
Bronx, NY 10461

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4.6
60 Reviews

Dealership Experience

1 yr, 11 mos

Languages Spoken

Spanish Spanish

4.6

60 Reviews

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60 Reviews of Diana Matehuala

October 01, 2023

Dealership Rating
Employee Rating

My service advisor Diana was very helpful in trying to assist me but the Service Manager is incompetent and I don’t even know where to start explaining how unprofessional, disrespectful, and unhelpful he More

by james.hernandez92
Service Price Transparency
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Service Time
Service Communication
Recommend Dealer
No
Oct 01, 2023

Bronx Honda responded

Please email me at marcie@bronxhonda.com so I can look into what happened.

September 30, 2023

Dealership Rating
Employee Rating

Very good attention from Diana i recommend her for being a magnificent person and knowledgable about her job Next time i would like you assist me Thank you More

by daopadi1
Service Price Transparency
Workmanship
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Recommend Dealer
Yes

Other Employees Tagged: Victor Mercado

Sep 30, 2023

Bronx Honda responded

Thank you very much, your feedback means a lot to the entire team here at Bronx Honda! Tell your friends and family about us! --Marcie

September 22, 2023

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Service representative Katie was very helpful and provided excellent service. She is an asset to Bronx Honda. More

by monsurnyc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Victor Mercado, Latoya Thompson, Katie Lovos , Scarlet Medrano

Sep 22, 2023

Bronx Honda responded

Thank you so much for the great feedback, we are grateful! We hope to see you again for maintenance. All the best, Marcie

September 16, 2023

Dealership Rating
Employee Rating

Very attention Very friendly and helpful and polite at all times... Very informative and very detailed... More

by Carlosloso
Recommend Dealer
Yes

Other Employees Tagged: Diana Matehuala

Sep 16, 2023

Carlosloso responded

Very helpful and nice at all times…

Sep 16, 2023

Bronx Honda responded

Thank you so much! We are grateful to you for supporting Bronx Honda! Let us know if you ever need anything. All tge best, Marcie

September 15, 2023

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Employee Rating

Good service. Diana is very helpful service writer. Clean environment. Customer friendly. Overall good experience. More

by perfectziad
Service Price Transparency
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Service Communication
Recommend Dealer
Yes
Nov 06, 2023

Bronx Honda responded

Thank you so much and welcome to the Bronx Honda family! --Marcie

September 13, 2023

Dealership Rating
Employee Rating

She is very nice and she explained good. She helped me lot I like her she’s good I appreciate it her I just want to say about Honda dealer, they never like to help other people . More

by SHOFENYC1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Victor Mercado

Sep 13, 2023

Bronx Honda responded

Thank you very much, we are all about great customer service! All the best, Marcie

September 02, 2023

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Employee Rating

estubo bien la atecion de diana graciss por sus servicios no vemos pronto 🙏🏾🙏🏾🙏🏾goog blezzy More

by gerardpimentel117
Service Price Transparency
Workmanship
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Recommend Dealer
Yes

Other Employees Tagged: Victor Mercado

Sep 03, 2023

Bronx Honda responded

Muchas gracias! 🙏🙏🙏 --Marcie

September 02, 2023

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Employee Rating

I am very grateful that honda handled my situation with professionalism and care. I feel much more secure in my vehicle. Thank you! More

by DaliaO
Service Price Transparency
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Recommend Dealer
Yes
Sep 03, 2023

Bronx Honda responded

Thank you so much for the great feedback, it is important to the entire team here at Bronx Honda! All the best, Marcie

August 26, 2023

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Employee Rating

Extremely dissatisfied and disappointed with the service, made me wait for 2.5 hrs just for state inspection and did not fix my number plate on top of that she offered me to pay more and ask me to change my More

by hemal.psyco
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
No

Other Employees Tagged: Victor Mercado

Aug 26, 2023

Bronx Honda responded

Hi Mr. Psyco, I am sorry about the wait time for your recent visit. We are working on improving that. Please email me at marcie@bronxhonda.com so I can understand whsy you mean by fixing the number plate. In addition, I understand your air filter was very dirty, and it is important for your vehicle's maintenance to change it (to which you agreed). All the best, Marcie

Aug 26, 2023

hemal.psyco responded

Excuse me, my name is on the registration, its not psyco and dont just post something for posting and show others that yall have answers, you didnt go through this i did so i myself saw the air filter and its ok. She additionally offered me a package of $650 which was not my initial concern, on top of that i wanted 2 screws on my new number plate, first of all being a dealer youll need to have 2 screws atleast and do not have to wait to order it plus yall took 2 and 1/2 hours just for inspection sticker which im not doing for the furst time, so yes ofcourse yall need to really improve your service!!

August 26, 2023

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Employee Rating

fue muy buena la atencion de diana muy atenta a pesar del tienpo que estubo More

by gerardpimentel117
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Victor Mercado, Latoya Thompson, Katie Lovos , Scarlet Medrano

Aug 27, 2023

Bronx Honda responded

Muchas gracias por apoyar Bronx Honda! --Marcie

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