Diana Silva | Page 3

Vallejo Hyundai responded

Thank you for choosing Vallejo Hyundai and for sharing your experience. We’re glad to hear our team made the process efficient and helped you get the deal and vehicle you wanted without unnecessary delays. We truly appreciate your business and look forward to assisting you again in the future. Aiman Saleh General Manager Vallejo Hyundai

Vallejo Hyundai responded

Thank you so much for the fantastic feedback! We’re delighted to hear that Diana and the entire team made your experience easy, efficient, and enjoyable from start to finish. Listening carefully, answering questions clearly, and respecting each guest’s decision-making process are priorities for us, so it’s great to know that came through during your visit. We truly appreciate your recognition of our no-pressure approach and your recommendation. Congratulations on your new vehicle, and thank you for choosing Vallejo Hyundai—we look forward to being here for you in the future. Best regards, Aiman Saleh General Manager Vallejo Hyundai

Vallejo Hyundai responded

Thank you, Lisa, for taking the time to share your experience. We’re truly grateful that you and your family chose to visit us, and it’s wonderful to hear how comfortable and welcomed you felt from the moment you arrived. Diana has a special way of connecting with people and creating an environment that feels relaxed, genuine, and supportive. Knowing that she helped reshape your perception of the car-buying experience means a great deal to us. Her patience, warmth, and dedication to making sure you felt at ease throughout the process reflect exactly who she is and the standard we strive to uphold. Congratulations on your new 2026 Hyundai Santa Fe—it’s a fantastic vehicle, and we’re thrilled you’re enjoying it. Thank you again for your trust, your kind words, and for recommending Diana so enthusiastically. We look forward to welcoming you back anytime. Aiman Saleh General Manager

Vallejo Hyundai responded

Thank you for taking the time to share your feedback. I sincerely apologize for the frustration and inconvenience you experienced during your leasing process. What you described is not acceptable and does not reflect the level of communication, coordination, or customer care we expect from our team. The breakdowns you noted—pricing consistency, interdepartmental communication, paperwork accuracy, and overall professionalism—are being taken very seriously and reviewed internally. While I appreciate you recognizing Diana for her efforts, it’s clear we fell short in too many other areas, and for that I take full responsibility. I would welcome the opportunity to speak with you directly, review what went wrong, and ensure any remaining concerns are fully addressed. Your experience provides important feedback, and we will use it to improve our processes and training moving forward. Thank you again for bringing this to my attention. Sincerely, Aiman Saleh General Manager

Vallejo Hyundai responded

Thank you, jmzbautista, for taking the time to share your experience with Vallejo Hyundai. We are truly grateful that you chose our dealership and entrusted our team with such an important decision. From the moment you arrived, our goal was to provide a welcoming environment, clear guidance, and a well-organized purchase experience that respected your schedule and priorities. Hearing that your visit felt comfortable, well-managed, and positive from beginning to end means a great deal to us. Kenneth and Diana consistently demonstrate a high level of care and professionalism, and they take pride in ensuring every guest feels confident, well-informed, and supported throughout the entire process. We are glad their attention to detail and thoughtful approach helped make your visit enjoyable and free of unnecessary stress. At Vallejo Hyundai, we strive to build long-term relationships by delivering honest communication, knowledgeable assistance, and exceptional customer care. Your recommendation reinforces that commitment and helps others in the community feel confident when choosing our dealership for their automotive needs. Thank you again for choosing Vallejo Hyundai for your vehicle purchase. We look forward to welcoming you back for future sales, service, and support. Warm regards, Aiman Saleh General Manager Vallejo Hyundai

Vallejo Hyundai responded

Thank you so much, Joseph, for taking the time to share this. We know how overwhelming it can be when something unexpected like an accident happens, especially when it involves a parent. I am really glad our team was able to step in, make things easier, and help get your mom back on the road without adding more stress to your plate. Going the extra mile with transportation and paperwork is exactly what we hope to do when someone truly needs it. Kenneth will be grateful to hear your kind words. Thank you for trusting us during such an important moment, and please know we are always here for you and your family. Warm regards, Aiman Saleh General Manager Vallejo Hyundai

Vallejo Hyundai responded

Thank you for taking the time to share your feedback. While I’m glad to hear the overall purchase process was satisfactory, I’m truly sorry for the confusion and inconvenience you experienced regarding Bluelink. That is not the level of product knowledge or communication we expect from our team. Your feedback is taken seriously and will be used as a coaching opportunity to ensure clearer, more accurate information is provided moving forward. I would appreciate the opportunity to speak with you directly to better understand your experience and see if there’s anything we can do to make this right. Please feel free to contact me directly at asaleh@vallejohyundai.com . — Aiman Saleh General Manager Vallejo Hyundai

Vallejo Hyundai responded

Thank you for sharing your feedback. We’re happy to hear that Sandra and the entire team provided you with such a great experience. Delivering outstanding service is always our goal, and we truly appreciate you choosing Vallejo Hyundai. — Aiman Saleh General Manager Vallejo Hyundai

Vallejo Hyundai responded

Hi Donovan, Thank you for the great feedback! We’re happy to hear that your visit was quick and stress-free, and that Diana was able to make the entire process smooth from start to finish. We appreciate you choosing Vallejo Hyundai and are always here if you need anything. Aiman Saleh General Manager, Vallejo Hyundai

Vallejo Hyundai responded

Thank you, Janine, for your review and for choosing Vallejo Hyundai! We’re glad to hear our team provided great customer service and worked with you on pricing. We do apologize that you didn’t receive all the help you needed when it came to vehicle features and instructions. Please feel free to stop by anytime or reach out to us directly — we’ll be more than happy to walk you through everything inside your vehicle and make sure you’re completely comfortable with all its features. Thank you again for your feedback and for being a valued part of the Vallejo Hyundai family!