Diane Dupras

We came to look at a couple of EVs they had in stock. Unfortunately, they didn't really have what we were looking for, which is no big deal. They are noncomission, which is nice as it eases the pressure Unfortunately, they didn't really have what we were looking for, which is no big deal. They are noncomission, which is nice as it eases the pressure on the salesmen, and by extension, the customers. The experience ended up being a mixed one. The good: - Our salesman, Tristan, was great! I think he may be new to the business but he was very friendly and knowledgeable, and didn't try to sell us anything we didn't want. He also stuck around after the dealership closed when we had car issues (see below) and tried to help us as best he could. We were impressed. - The facility was well-maintained and everyone we interacted with was very friendly. The bad: - The sales manager was a bit pushy. At one point he was trying to put us in a vehicle similar to one we had already decided wasn't a good fit. At another, he was trying to sell us a new vehicle (after we said we weren't looking to buy new) by offering us a lease that he would then convert into a loan...it seemed fishy. I get that sales is their job, but it was a bit awkward for us. The ugly: - The service tech who ran diagnostics on our intended trade-in vehicle inadvertently tripped something in the vehicle's electrical system, triggering fault codes and resulting in a loss of power braking assist. Unfortunately, by the time we were ready to leave, the service department was closed and the techs had gone home. So...we had to drive home in a broken car. While this was certainly unintentional, it was an issue caused by their equipment that we had to pay real money at another dealer to have fixed. We are attempting to recoup the repair cost...update to come. More

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Such an incredible, fast and extremely pleasant leasing experience. All staff were amazing to work with. Special shout out to Tristian and Franklin! What I liked most is they don’t work on commission, so t experience. All staff were amazing to work with. Special shout out to Tristian and Franklin! What I liked most is they don’t work on commission, so the morale and energy of the dealership was so calm and friendly compared to others. I will be back for my next car for sure! More

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The team at Key Hyundai could not have made the car-buying process any easier! The process was seamless and transparent. I highly recommend buying your next vehicle at Key Hyundai in Salem! car-buying process any easier! The process was seamless and transparent. I highly recommend buying your next vehicle at Key Hyundai in Salem! More

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Purchased a Santa Fe Hybrid there on Monday May 5th, 2025. Strongly recommend them for hassle free purchase with transparent pricing which was extremely competitive. A good deal. Pleasant sales experien 2025. Strongly recommend them for hassle free purchase with transparent pricing which was extremely competitive. A good deal. Pleasant sales experience. One of the best car buying experiences I have had, having purchased over 9 vehicles in several states in the past several years. 4 of which have been hybrids More

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Excellent experience. Fabian was a pleasure to deal with and very helpful with explaining all the features. This is my second vehicle from this dealer. Fabian was a pleasure to deal with and very helpful with explaining all the features. This is my second vehicle from this dealer. More

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A very honest agent in the service area, very good work and all the other workers, very clear and precise in everything! Keep going guys! and all the other workers, very clear and precise in everything! Keep going guys! More

by Cesar Cruz Verified Customer Verified Customer

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This dealer has certainly been very helpful in getting me set up in the new Hyindai Elantra N and I've been loving it so far! set up in the new Hyindai Elantra N and I've been loving it so far! More

by ryan_winnett Verified Customer Verified Customer

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First I do want to thank all of you guys it was good buying experience the high > I did most of the deal with Diane by texting without leaving my living room. Then I came in it did took few minutes t buying experience the high > I did most of the deal with Diane by texting without leaving my living room. Then I came in it did took few minutes till you guys understand that After we agreed on the details by text I will not let you guys change anything but it was super quickly to make it clear (in my experience it usually take longer) the low> I never got the email with all the financial paperwork (as discussed) It took more than the 7 working days to get the car (as promised ) and during the wait for the car your communication and responds wasn't great. Thanks again for your service, Will meet you guys in few month for another car. More

by OMAMET Verified Customer Verified Customer

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Staff was excellent. They knew I was on a rental and the car I wanted was at another dealer. They put me on a loaner free of charge until my car arrived. May I say the lo They knew I was on a rental and the car I wanted was at another dealer. They put me on a loaner free of charge until my car arrived. May I say the loaner was the same model I was purchasing with less than 200 miles on it. More

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I never thought buying a car could be this easy! Nancy Vega and the team at Key Hyundai made my buying experience stress free from beginning to pickup of my new Kona. Love my new car! Nancy Vega and the team at Key Hyundai made my buying experience stress free from beginning to pickup of my new Kona. Love my new car! More

by jeanne189 Verified Customer Verified Customer

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