Diane Marshall | Page 8

Lack of Service after the Sale We purchased a Jeep Wrangler in December of 2012. The purchase is not the issue. It is the lack of support after the sale. At 12,000 miles the brak We purchased a Jeep Wrangler in December of 2012. The purchase is not the issue. It is the lack of support after the sale. At 12,000 miles the brakes started to make a noise and pulsate. My husband shared the issue when he went to the dealership for an oil change in July. The service representative said that 12 months had passed so the warranty was no good and there would be a diagnostic fee. They refused to do anything and told us it was our fault for not putting the vehicle in a garage. A $32,000 Jeep with brake issues at 12,000 when the commercials boast of its durability because it was exposed to the elements? We had it repaired elsewhere. The mechanic had NEVER seen a vehicle needing rear brakes before replacing the front brakes 1-2 times. We sent pictures. The dealership's initial response was that they could do nothing without the faulty brakes on the vehicle. Yet they were the ones who refused to look at them upon our initial request. After coming to this site, we received an email from the service manager, Shawn Leline, who forwarded our pictures and repair receipt to the corporation. Since our warranty was expired they required customer participation in the repair so we are expecting a check for most of the repair in 10-14 days. Funny how the service came following the review. Customers should not have to go to these lengths to get a response. We are grateful for the final outcome but disappointed in the path we had to take to get there. More

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Awesome Great experience. Quick and friendly service. Very informative and helpful. Diana Marshall is the best sales rep and should be your go-to rep no matte Great experience. Quick and friendly service. Very informative and helpful. Diana Marshall is the best sales rep and should be your go-to rep no matter what brand you're interested in. More

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dependable and trustworthy I have bought many cars from Suburban Chrysler because of the friendly, dependable and trustworthy service of their sales person Diane Marshall. Also I have bought many cars from Suburban Chrysler because of the friendly, dependable and trustworthy service of their sales person Diane Marshall. Also, the willingness to work with your needs in mind. More

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Jeep for my son I could not be more pleased with the service I received when purchasing my son's first car. Diane Marshall and her team were tremendous and a pleasur I could not be more pleased with the service I received when purchasing my son's first car. Diane Marshall and her team were tremendous and a pleasure to work with! More

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totally satisfied Diane Marshall is amazing. She is personable and is 100%a professional. I have leased and or bought 5 cars from Diane,. I trust her so much that I bou Diane Marshall is amazing. She is personable and is 100%a professional. I have leased and or bought 5 cars from Diane,. I trust her so much that I bought two cars sight unseen over the phone. She knows what I like and she always delivers. More

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Amazing Experience! Diane was amazing! Fast, attentive and direct! She helped me get out of a bad situation and into a great one! I never expected to walk into a dealersh Diane was amazing! Fast, attentive and direct! She helped me get out of a bad situation and into a great one! I never expected to walk into a dealership and leave with a car 3 hours later! She works miracles! More

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Purchased a new truck. Have worked with Diane Marshall in the past. She always finds what I want at a price I am willing to pay. If you want a good deal call Diane Marshall! Have worked with Diane Marshall in the past. She always finds what I want at a price I am willing to pay. If you want a good deal call Diane Marshall! More

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Excellent experience It was a pleasure dealing with Diane Marshall at Suburban Chrysler Dodge Jeep Ram of Farmington Hills. I leased a 2015 Chrysler 300S and Diane Marshal It was a pleasure dealing with Diane Marshall at Suburban Chrysler Dodge Jeep Ram of Farmington Hills. I leased a 2015 Chrysler 300S and Diane Marshall was very knowledgable about the product and worked hard to give the best deal available. I recommend Diane Marshall if you want someone who can find the right vehicle for your needs More

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Great Car Leasing Experience Welcoming and professional. I have returned to this dealership and to Diane Marshall repeatedly because I KNOW I am being given the best deal availab Welcoming and professional. I have returned to this dealership and to Diane Marshall repeatedly because I KNOW I am being given the best deal available, period. I have recommended my Family and Friends to go to Diane for the best possible car buying or leasing experience and I will continue to do so. More

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New lease vehicle We worked with Dianne Marshall. She worked tirelessly until my wife was satisfied. I would recommend dealing with Surburban and Dianne again. I plan We worked with Dianne Marshall. She worked tirelessly until my wife was satisfied. I would recommend dealing with Surburban and Dianne again. I plan to lease my next car through them. More

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