Diane Marshall | Page 7

A great experience My salesperson was Diane Marshall and I do NOT go to anyone else. Diane has taken care of my family's car needs through two dealerships for many many My salesperson was Diane Marshall and I do NOT go to anyone else. Diane has taken care of my family's car needs through two dealerships for many many years. I go where she goes. Diane is a great professional who knows how to take care of a customer. I can't imagine going somewhere else. More

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Couldn't be easier We have been purchasing our vehicles from Diane Marshall for many years now, We have found her to be friendly and very helpful. She always goes out of We have been purchasing our vehicles from Diane Marshall for many years now, We have found her to be friendly and very helpful. She always goes out of her way to help us find the car that we want at the best possible price. She makes the whole experience go as smoothly and pain-free as possible. It's a pleasure to work with Diane.. More

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Professional friendly service Diane Marshall is one of the best sales persons I have dealt with. Very professional and friendly. Listens to my needs and very helpful. My wife and I Diane Marshall is one of the best sales persons I have dealt with. Very professional and friendly. Listens to my needs and very helpful. My wife and I have dealt with Diane for several years and appreciate her professionalism, honesty and integrity. More

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Diane Marshall I would highly recommend Diane Marshall. I came in on a Saturday and she was eager to help me. She did everything she could so I would be comfortable I would highly recommend Diane Marshall. I came in on a Saturday and she was eager to help me. She did everything she could so I would be comfortable with the lease price of my new Dodge Journey. She found me the car I was looking for at the right lease price. More

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Great service from Diane Marshall I just completed the purchase of a new Dodge Journey R/X and not only did I get a sweet deal, but Diane Marshall did a prefect job. I would highly rec I just completed the purchase of a new Dodge Journey R/X and not only did I get a sweet deal, but Diane Marshall did a prefect job. I would highly recommend Suburban Chrysler and Diane. More

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New Purchase-Jeep Grand Cherokee Limited Sales Person-Diane Marshall did a great job helping me with my decision on choice of vehicle, package and purchase. Diane is professional, knowledgab Sales Person-Diane Marshall did a great job helping me with my decision on choice of vehicle, package and purchase. Diane is professional, knowledgable of products and has high integrity. I have been buying &/or leasing Jeep vehicles from Diane for the past two decades, sending friends, family and strangers to her as new customers. Suburban of Farmington Hills, MI and FAC has a top notch employee representing them. Also, Brad Marshall in Finance was exceptional too! More

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Diane Marshall Leased Jeep Cherokee. Returned 200 without any problems. Sales experience was excellent! Diane was very knowledgeable when questioned about produc Leased Jeep Cherokee. Returned 200 without any problems. Sales experience was excellent! Diane was very knowledgeable when questioned about product. Will not hesitate to return. More

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Excellent Dealership - salesperson Diane Marshall was great! She took great care of my needs and got me exactly what I needed. She took her time and found me the vehicle that fit my nee Diane Marshall was great! She took great care of my needs and got me exactly what I needed. She took her time and found me the vehicle that fit my needs. More

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New Dodge Ram I have leased several vehicles from Diane Marshall and once again she and Suburban has come thru for me. Diane and the team always work hard to get me I have leased several vehicles from Diane Marshall and once again she and Suburban has come thru for me. Diane and the team always work hard to get me what I want for the price that I am looking for and that's why I continue to be a repeat customer. Thanks Diane! More

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Lack of Service after the Sale We purchased a Jeep Wrangler in December of 2012. The purchase is not the issue. It is the lack of support after the sale. At 12,000 miles the brak We purchased a Jeep Wrangler in December of 2012. The purchase is not the issue. It is the lack of support after the sale. At 12,000 miles the brakes started to make a noise and pulsate. My husband shared the issue when he went to the dealership for an oil change in July. The service representative said that 12 months had passed so the warranty was no good and there would be a diagnostic fee. They refused to do anything and told us it was our fault for not putting the vehicle in a garage. A $32,000 Jeep with brake issues at 12,000 when the commercials boast of its durability because it was exposed to the elements? We had it repaired elsewhere. The mechanic had NEVER seen a vehicle needing rear brakes before replacing the front brakes 1-2 times. We sent pictures. The dealership's initial response was that they could do nothing without the faulty brakes on the vehicle. Yet they were the ones who refused to look at them upon our initial request. After coming to this site, we received an email from the service manager, Shawn Leline, who forwarded our pictures and repair receipt to the corporation. Since our warranty was expired they required customer participation in the repair so we are expecting a check for most of the repair in 10-14 days. Funny how the service came following the review. Customers should not have to go to these lengths to get a response. We are grateful for the final outcome but disappointed in the path we had to take to get there. More

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