Diego Carrillo
Diego Carrillo at Elmhurst Ford

Diego Carrillo | Page 2

Service Advisor

Elmhurst Ford

333 W Grand Ave
Bensenville, IL 60106

Contact Me
4.7
96 Reviews

Dealership Experience

5 yrs, 3 mos

Industry Experience

7 yrs, 1 mo

Languages Spoken

English English

Spanish Spanish

4.7

96 Reviews

Write a Review

96 Reviews of Diego Carrillo

August 04, 2026

Dealership Rating
Employee Rating

Diego provided exceptional service, contacting my Blue are agent to get authorization. For the service I requested and additional services More

by dave
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes
Aug 04, 2026

Elmhurst Ford responded

Hearing that Diego’s coordination with your Blue Care agent helped secure authorization for both your requested service and the additional work means a lot to our team. We’re pleased we could complete those services on your Ford Explorer to your satisfaction.

July 27, 2026

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The service was fine. They did the recall and even drop me off at my house and pick me up. Brought my car back. More

by edbluemel2
Workmanship
Service Time
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Recommend Dealer
Yes
Jul 27, 2026

Elmhurst Ford responded

Thank you for sharing your feedback. We’re glad Diego’s shuttle service made the recall appointment effortless. Enjoy your Ford Escape Hybrid and let us know how we can help in the future.

July 24, 2026

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I was really pleased with the service department. Diego was great. Communication was very good. Explained all the necessary repairs clearly. Went above and beyond in dealing with my extended warranty More

by tim.koch0531
Service Price Transparency
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Service Communication
Recommend Dealer
Yes
Jul 25, 2026

Elmhurst Ford responded

Thank you for recognizing how well Diego and our service department cared for your Ford Fusion and kept you informed on each repair. We’re glad he went above and beyond in working with your warranty provider and gave clear explanations for all needed repairs. It was our pleasure to coordinate with the truck service department when your vehicle arrived in the wrong place and ensure it reached the auto service area smoothly.

July 24, 2026

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Very helpful and took care of all my issues in a timely manner. Diego is the man!!!! More

by Joe
Service Price Transparency
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Recommend Dealer
Yes
Jul 24, 2026

Elmhurst Ford responded

We’re delighted Diego resolved your Ford Bronco issues promptly. Thank you for recognizing his attentive service. We look forward to assisting with anything you need down the road.

July 24, 2026

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So far , they're done great work on my truck. Not cheap but still great work. More

by persenicor
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Recommend Dealer
Yes

Other Employees Tagged: Payton Burke

Jul 24, 2026

Elmhurst Ford responded

Great to hear you’re pleased with the thorough work on your Ford Explorer Sport Trac. Thank you for noting our commitment to quality, even when prices can be higher. We look forward to helping keep your Ford performing at its best.

July 24, 2026

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Diego is the best! He always keeps us updated on the status of our car and ensures the job is done right. Thank you Diego. More

by rdewbray
Service Price Transparency
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Recommend Dealer
Yes
Jul 24, 2026

Elmhurst Ford responded

How wonderful to hear that Diego kept you updated and made sure the service on your Ford was done right. Thank you for sharing your experience and for the five-star rating.

July 11, 2026

Dealership Rating
Employee Rating

Good service. Checked everything and repaired. Now my car is in the best condition than before. More

by barbarka71
Service Price Transparency
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Recommend Dealer
Yes
Jul 11, 2026

Elmhurst Ford responded

Thanks for the 5-star review. Our service team was pleased to complete a thorough inspection and repair on your Ford Focus. We’re delighted to hear it’s running in its best shape yet.

July 02, 2026

Dealership Rating
Employee Rating

You have a Great Team to do business with! Diego C. is my Advisor and he is very professional, personable and friendly. He is a keeper! Elmhurst Ford, keep up the good work! More

by Shimonyah
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jul 02, 2026

Elmhurst Ford responded

It’s great to hear that Diego’s professional and friendly approach made your Ford service experience positive. We’ll share your praise with him and our team. Thanks for trusting our team, and we look forward to assisting you again.

Jul 03, 2026

Elmhurst Ford responded

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If there is anything else we can do to assist you, please let us know! Take care!

May 06, 2026

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arrived a little early,my F-150 was serviced right away,and the soft ware recall was done in a timely manner. More

by xhotrodd67x
Service Price Transparency
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Recommend Dealer
Yes
May 06, 2026

Elmhurst Ford responded

It’s wonderful to know you were seen right away and that your Ford F-150’s software recall was handled efficiently. We’re glad we could complete everything promptly when you arrived early. Thanks for trusting us with your service.

April 10, 2026

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Employee Rating

took longer than was told. but payton burke was so helpful she i felt did everything she could More

by SAMAGLOBO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: payton burke

Apr 13, 2026

Elmhurst Ford responded

We're sorry to hear you didn't have a 5-star experience and apologize for the long wait. Please feel free to contact us directly if we can be of any further assistance.

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