Diego Carrillo
Diego Carrillo at Elmhurst Ford

Diego Carrillo | Page 7

Service Advisor

Elmhurst Ford

333 W Grand Ave
Bensenville, IL 60106

Contact Me
4.7
96 Reviews

Dealership Experience

5 yrs, 3 mos

Industry Experience

7 yrs, 1 mo

Languages Spoken

English English

Spanish Spanish

4.7

96 Reviews

Write a Review

96 Reviews of Diego Carrillo

May 04, 2025

Dealership Rating
Employee Rating

The dealership itself was clean and the men’s restroom was also very clean. While waiting for my Ranger to get its oil changed, I walked the floor and the lot. Everyone asked (in a considerate way) if the More

by TONYPLACIDO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 23, 2025

Elmhurst Ford responded

Thank you for the thoughtful review! We're glad you had a great experience with our team, from the cleanliness of the dealership to the friendly and respectful interactions throughout your visit. Diego and the service team truly appreciate your kind words. We look forward to seeing you again!

May 03, 2025

Dealership Rating
Employee Rating

An appointment was easy to make. Communication was good. The cost was acceptable. Everything was professional. More

by SUSANSPEERS
Service Price Transparency
Service Communication
Recommend Dealer
Yes
May 23, 2025

Elmhurst Ford responded

Thank you for the great feedback! We're glad to hear the process was smooth, professional, and met your expectations. We appreciate your support and look forward to helping again in the future!

May 03, 2025

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Employee Rating

The staff and service have always been excellent. I have always been happy with the results More

by WJK5875
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jessica Mamahua, Ryan Miller , Alex Salinas, Eric Thuemmel

May 23, 2025

Elmhurst Ford responded

Thank you for your kind words! We're so glad to hear that you've consistently had great experiences with our team. Your satisfaction means everything to us, and we look forward to continuing to provide you with excellent service!

April 24, 2025

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Service was great. Diego did a great job of explaining what service area found and what work was needed. Work was then done promptly and efficiently. More

by GPREDAN
Service Price Transparency
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Recommend Dealer
Yes
May 12, 2025

Elmhurst Ford responded

Thank you for the great feedback! We're glad to hear Diego kept you well-informed and that everything was completed quickly and efficiently. We truly appreciate your trust in our service team!

April 20, 2025

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Employee Rating

I replaced my battery and have had two additional batteries replaced because they failed the test within days. Now the third battery is also causing a warning light, so it looks like this battery wil More

by OTTER1953
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Ryan Miller

May 12, 2025

Elmhurst Ford responded

Thank you for bringing this to our attention! We’re really sorry to hear about the ongoing battery issues you’ve experienced. We understand how frustrating this must be and will absolutely look into this further. Your feedback is important, and we’re committed to resolving this for you. Please don’t hesitate to reach out so we can work together on a lasting solution.

April 12, 2025

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I drive to your dealership from Arlington Heights because I have been pleased with the service & your employees. I bought my last 4 cars there going back years. More

by DALE.KATRAROS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jessica Mamahua, Ryan Miller , Alex Salinas, Eric Thuemmel

May 12, 2025

Elmhurst Ford responded

Thank you so much for your continued loyalty and for making the trip from Arlington Heights to see us! It truly means a lot! We're honored to have earned your trust over the years and grateful to have been part of your last four vehicle purchases. Looking forward to serving you for many more to come!

April 06, 2025

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Very Professional and fast service provided by Diego. Did not wait to long for my vehicle to be serviced More

by upperlevel9
Service Price Transparency
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Service Time
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Recommend Dealer
Yes
Apr 19, 2025

Elmhurst Ford responded

Thank you so much for the kind words! We’re glad to hear Diego provided professional and prompt service. We truly appreciate your visit and look forward to welcoming you back next time!

April 03, 2025

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They didn't try to upsell me on anything, which is appreciate. The only negative is that it took and hour and a half for any oil change and checkup and I had an appt. More

by lynpburns
Service Time
Service Communication
Recommend Dealer
Yes
Apr 05, 2025

Elmhurst Ford responded

Thank you so much for your review! We're glad to hear you appreciated our no-pressure approach. We truly value your feedback, and we’re sorry for the wait time during your oil change and checkup. We’ll make sure to work on improving our service time for future visits, and we hope to earn that 5th star during your next experience with us! Thanks again for your trust and support!

March 29, 2025

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Employee Rating

The service was good but did not wash the car like you normally do. Would have had 5 stars if car was washed. More

by ujnic1046
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Brandon Coriell

Apr 05, 2025

Elmhurst Ford responded

Thank you for your wonderful feedback! We're so glad to hear that Diego and our team have consistently provided you with great service. We also apologize for the car wash not meeting your expectations and will ensure it's up to standard next time. We appreciate your continued trust and look forward to serving you again soon!

March 27, 2025

Dealership Rating
Employee Rating

I never had a problem at Roesch, Ford always professional Diego is a great service writer and make sure everything is done proper More

by LEGGSHAKER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Apr 05, 2025

Elmhurst Ford responded

Thank you so much for the great review! We're thrilled to hear that you've always had a positive experience with us at Roesch Ford. Diego truly goes above and beyond to ensure everything is taken care of properly, and we’re grateful for your trust in him and our team. We look forward to continuing to serve you in the future!

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