Dillon Cooper | Page 10

Brooke Bishop was an outstanding salesperson. She was very helpful, patient and diligent in helping us make our purchase. She truly made our experience comfortable! very helpful, patient and diligent in helping us make our purchase. She truly made our experience comfortable! More

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I am very pleased . I have all the features I was looking for. The car is very stylish and it rides very smoothly and quiet. Had to wait for it to come in but it was worth it. looking for. The car is very stylish and it rides very smoothly and quiet. Had to wait for it to come in but it was worth it. More

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I have no complaints! Everyone is very friendly, great customer service, service was prompt. Staff is very knowledgeable. They even washed my car! I will certainly bring my car back there! customer service, service was prompt. Staff is very knowledgeable. They even washed my car! I will certainly bring my car back there! More

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Derek was really awesome to work with! If you’re looking for a car, go see him while you are shopping, he’ll help you out a lot! for a car, go see him while you are shopping, he’ll help you out a lot! More

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My greatest car buying experience!! The service and process was easy and superb!! I highly recommend the dealership and David Nadel. David listened to what I wanted and brought out the The service and process was easy and superb!! I highly recommend the dealership and David Nadel. David listened to what I wanted and brought out the exact car I have been looking for. He also pointed out the features that would benefit me - making my "yes" a lot easier. Every employee I worked with was very professional, knowledgeable, and courtesy. I was dreading the car purchasing process but after my experience at Dick Brooks, I will never again "dread it." Thank you for making my car purchase a fun one!! The only one concern I would point out is that on Saturday, June 6, the manager on duty was rude to another employee in front of me. I felt that he was unprofessional and it was not called for in my presence. I felt bad for the employee who was working with me at the time (showing me the features of my new car and assisting me with my settings). She was doing an excellent job but it definitely impacted her once he made the short and rude comment to her - not once but two different times during our feature presentation. I only say this to remind you that customers are watching at all times and the way employees treat each other - in particular, the way upper management treats their employees. Even if employee correction needs to be made, please don't do it in front of your customers. More

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This was by far the most pleasant experience I have ever had buying a vehicle in my 50 year history of vehicle purchases and trades. had buying a vehicle in my 50 year history of vehicle purchases and trades. More

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Lyman Thompson is a SALESMAN!!! I didn't come there looking for a car, just to have my oil change and new tires put on, but while I was walking around in the parking lot stretching m I didn't come there looking for a car, just to have my oil change and new tires put on, but while I was walking around in the parking lot stretching my legs and gazing at new cars, he came up and sold me one. I had a 2017 CR-V, traded for a 2020 CR-V touring. I love it! Thanks More

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As usual punctual good explanations and friendly people. Not much else to say for a service call. It was just a 5000 mile check up Not much else to say for a service call. It was just a 5000 mile check up More

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Excellent care of my car and me during the pandemic while I was there for an oil change. The car was disinfected before it was returned to me, and everything went very nicely.Professional handling all the wa I was there for an oil change. The car was disinfected before it was returned to me, and everything went very nicely.Professional handling all the way. More

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By far the smoothest car buying experience I have ever By far the smoothest car buying experience I have ever had!! I literally drove away from the dealership in my new Pilot and said to a family member “ By far the smoothest car buying experience I have ever had!! I literally drove away from the dealership in my new Pilot and said to a family member “wow, that seemed way too easy!” I had been delaying the purchase of a new vehicle longer than necessary because I dread the car buying experience; however, working with Derek and the rest of the Dick Brooks team that assisted in the process was a GAME CHANGER. We spoke to Derek before we went to the dealership and were very straight forward with what we were looking for in the vehicle and price, also that we had no interest in playing the game of back and forth. He completely understood, got us the information we needed quickly and called us right back, then we were in route to the dealership to finalize the purchase of my Honda Pilot. Buying with Derek was quick, efficient and painless; he is also a really awesome person so that’s a cherry on top! Thank you Derek and team Dick Brooks, the kiddos and I LOVE our Pilot!!! -Brittney, Kennah, and Dash More

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