Read for a GENUINE and HONEST review of this dealership
I am a fully disabled U.S. Army combat veteran and I am not someone just going on the internet leaving reviews because I didn't get my w
I am a fully disabled U.S. Army combat veteran and I am not someone just going on the internet leaving reviews because I didn't get my way, like most of the reviews you'll see throughout life. I have been taught and have had Honesty, Integrity, Honor, Respect, and Selfless Service values drilled into my being throughout my military career. Every one of these things is a bullet point of EVERYTHING this dealership lacks.
I HAVE PURCHASED THREE (3) VEHICLES WITHIN A YEAR 1/2
FROM THIS PLACE!
DO NOT BUY FROM THESE PEOPLE.
I have seen several reviews that state sketchiness and them adding stuff on the contracts without knowledge from the customer, seems like that would be illegal. Just like many of you, I was like "Yeah right, you have to look into it more" well they're beyond good at being that way to people evidently.
Then they harped on
"Oh, thank you so much for your service, we are going to do our best to take care of you and your family"..
Thanks, you really took good care of us 👍 (sarcasm)
I have never been treated as terrible in my life or been drug through the mud like what this dealership is doing right now. Thats saying a lot, seeing how the end of my military career I was an Active Duty Infantryman with the 82nd airborne division, where we lived in the mud and trenches.
If you've made it this far in my review I appreciate you deeply for taking the time.
I went to this dealership with my 2020 F150 for a trade in, was told that a 2018 F250 King Ranch was just brought in and was available. We walk to the back to take a look and it was covered in stickers and decals from the previous owner, not a big deal, that stuff can be removed, all fine. Further inspection we find out that the sunroof is sticking and won't open. I WAS ASSURED AND PROMISED that "its a Ford thing we will have the sunroof fixed, the decals taken off, and it will be ready to go within a day or two."
When we go back in to discuss numbers, which took absolutely forever (due to them trying to squeeze every dollar they possibly could out of us), we all came to an agreement on a price.
We go into the finance office to discuss everything else, I say I want GAP ONLY, because I plan on purchasing a warranty elsewhere.
We agree and go into signing a "Click Here for Signature" type contract on an iPad.
I do not leave with the truck because it needed the work done on it, so I was told.
I come back two days later, pick the truck up and im told "your paperwork still needs to be sent up, its not ready at this time, we'll call you when its ready. We can also set up a day for you to drop it off to have the sunroof and buttons fixed, since we have to send it down to Ford"
TWO WEEKS LATER I get a call to come get my paperwork.
While im there I figured i'd ask "When can we set up a day to get my sunroof and my mirror buttons fixed" Im then told, by Dillon Erick (Sales Manager) that there is nothing anywhere saying they made that kinda deal with me. I ask for the finance manager that did my deal and then im told "The finance manager and the salesman that worked your deal have both been fired." For one, highly unprofessional that you are airing the dealerships problems to me. Secondly how is them getting fired MY PROBLEM.
After standing there for well over 30 minutes waiting for my paperwork that had still, "not been sent up to accounting" per Dillon, I then sense some shadiness going on, thinking it should not be taking 2 weeks and 35 minutes for paperwork on a truck deal. After receiving an envelope with papers in it, I look over the packet, behold, THREE different warranties on my contract and a payment $200+ more than what we agreed on with that finance manager that was "fired".
Now im being told that there is nothing that they can do because everyone that made my deal or had a hand on my deal has been "fired". So im to just get screwed over with the higher payment, a broken sunroof, and mirror buttons that are just for show and don't actually work?
by Chance Romans