Dina Vella

I was at Hempstead Ford for service. I entered the showroom to look at the new vehicles. Doug entered the showroom from the parking lot complaining to someone about a driver on Franklin I entered the showroom to look at the new vehicles. Doug entered the showroom from the parking lot complaining to someone about a driver on Franklin Avenue driving slow. He then proceeded to ask me what I was doing in the showroom. To which I replied I’m looking at the new vehicles. He then very aggressively told me to leave and the showroom was not open until 9am. I entered through the door from service area which was unlocked. He kept telling me “you have to go” repeatedly and aggressively. I replied “ you should lock the door next time” , I became agitated at his aggressiveness towards me (a customer) and I replied “this is a great way to treat a customer” … he then replied by saying “you have to leave now and I’m going to get your car out of here”. He proceeded to go to the service area to try and have my car taken out of service. Unfortunately, for him, the service was already performed in the car is ready. I met him again by the service advisor area and asked him who he was to which he stated I am the owner of the dealership. I came to find out. He is only the general manager. Realizing my car was already done. He became more agitated and told me to go F myself. I was so shocked I couldn’t even believe what was happening. I then picked up my car and left however, I have contacted the dealership to try and speak to the owner. Hopefully no one else has to be treated this way by Doug completely unacceptable unprofessional. I am on my third lease with Hempstead Ford and cannot believe this is the way I was treated More

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They were kind and informative. Not pushy or dishonest. I would highly recommend them and would definitely uses them again in the future! Not pushy or dishonest. I would highly recommend them and would definitely uses them again in the future! More

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Very nice people and,respectful. This was our first purchase with this dealership, I would comeback again. This was our first purchase with this dealership, I would comeback again. More

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Excellent service. Picked up my car from my home and dropped it off same day. Communication on the service provided was excellent. Picked up my car from my home and dropped it off same day. Communication on the service provided was excellent. More

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I recently purchased a 2023 Bronco Sport Badlands, and I couldn’t be happier with the experience—from start to finish, JC made it all incredibly smooth and enjoyable. This was my first big purchase, and nat couldn’t be happier with the experience—from start to finish, JC made it all incredibly smooth and enjoyable. This was my first big purchase, and naturally, I was a bit nervous going in, but JC went above and beyond to make me feel confident and comfortable every step of the way. He was knowledgeable, patient, and genuinely cared about helping me find the right vehicle. He never pressured me and took the time to answer all my questions (even the little ones!). I truly felt like I was in great hands, and his energy made the whole process fun and exciting instead of stressful. Thanks to JC, I drove off in my dream car and felt completely confident in my decision. If you're looking for someone who’s honest, professional, and just a joy to work with—go see JC. I can't recommend him enough! More

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They were wonderful. They explained everything to do with the car. I cannot say enough about them. They explained everything to do with the car. I cannot say enough about them. More

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Carmine is very nice and helpful. I would like to recommend him to ppl who’s looking for a sales person for help. I would like to recommend him to ppl who’s looking for a sales person for help. More

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The Dealership was very helpful and supportive. Mr. Berto was excellent. I am very satisfied. Mr. Berto was excellent. I am very satisfied. More

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I was greeted immediately; my service adviser was friendly & professional, & saw to it that all my concerns were addressed friendly & professional, & saw to it that all my concerns were addressed More

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Very prompt service and excellent waiting area. Free car wash as well. Could not be happier. Free car wash as well. Could not be happier. More

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