Dirk Westergard | Page 11

Very Shady, Service department untrustworthy My husband and I have used this dealership twice now. First time they were ok, nothing to write home about, and found a truck for him that we decided My husband and I have used this dealership twice now. First time they were ok, nothing to write home about, and found a truck for him that we decided to trade our Jeep in for. They don't give extra for accessories, wench, safari top, etc, so we decided to keep those and sell them on our own. There wasn't time that night, Thursday, and we didn't have the tools, so we WATCHED them write the note on the windshield that we would be back to pick them and anything else up after the weekend. We live a 35 miles away, come back Monday, and they already have the Jeep lifted to work on(which they said they weren't doing btw), and we can't touch it to get our things. ON top of that, they say "oh s***" when we walk up, apparently knowing they were in the wrong. So we drive out again the next day, have to wait an hour because we still can't get to the vehicle, and the service manager proceeds to tell us that no, there was never a note on the Jeep (even though our sales guy backed us up) and his employees would never take it off and go through and have free reign of the vehicle. Even after they admitted to taking the lanyard and a Carhart jacket that they were going to "give to a homeless person." I was extremely upset about the way they treated us and will never use them again. Our sales guy, Dirk, was a nice guy, but there was another that treated me like crap and practically bowed to my husband, being outwardly sexist, and refused to shake my hand after we bought the car. I couldn't believe how rude the man could be to me when he really had nothing to do with our transaction. Our finance guy was actually very nice and very fast, but the service department and the other sales guy were so horrible that we will never give them our service again. More

Print

No pressure This is my second purchase from Lithia I have liked the salespersons no pressure approach to selling, allowed me to take the time needed to consider This is my second purchase from Lithia I have liked the salespersons no pressure approach to selling, allowed me to take the time needed to consider each option. More

Print

Amazing service and dedicated to make customer 200% happy! Dirk was available to answer questions as they arose. It took me a couple of weeks to buy the car I wanted and dedicated to make customer 200% happy! Dirk was available to answer questions as they arose. It took me a couple of weeks to buy the car I wanted, but Dirk kept looking into the car I wanted and kept me notified. More

Print

Great Everyone was AMAZING. Professional ,helpful and accommodating . I was contacted by Dirk originally via email. Then when I came in to look I did a driv Everyone was AMAZING. Professional ,helpful and accommodating . I was contacted by Dirk originally via email. Then when I came in to look I did a drive with Sean. Finished up the next day with Dirk. My experience with both men was just awesome. They were so helpful and kind. I never considered owning a Jeep before this experience. Now I am hooked. The sales staff and the finance staff are really terrific. Also Chris in Service! I would say that Lithia Chrysler Jeep of Reno is lucky to have such an amazing staff that really represents this company in a great way. More

Print

Top Notch Pleasurable purchase, Dirk & Ken are top notch. Great value, communication and product. Worth driving from Portland, Or. to Reno. Also, great deal on Pleasurable purchase, Dirk & Ken are top notch. Great value, communication and product. Worth driving from Portland, Or. to Reno. Also, great deal on 7 Year Extended Warranty through Chrysler More

Print

Easy as can be I came into the dealership unsure if I was going to buy or trade my Jeep Cherokee in that I purchased from Dirk Westergard in 2013. I was greeted by D I came into the dealership unsure if I was going to buy or trade my Jeep Cherokee in that I purchased from Dirk Westergard in 2013. I was greeted by Dan Dunham after a few minutes which I appreciated as most dealerships swarm on customers as they enter like vultures on a carcass. I walked in, saw the vehicle I wanted, shot the breeze with Mr Dunham for a few moments and after deciding I was trading my current vehicle in for my new 2015 Jeep Cherokee Trailhawk, I had more than acceptable financing as well as life time warranty and lifetime oil changes all for less than I was paying before. This was my 2nd encounter with Lithia Chrysler Jeep personally and my mother bought there as well. When it's time to buy new I will definitely take my business there. More

Print

2014 Jeep Patriot Latitude I test drove vehicles at multiple dealerships in the Reno area and found Lithia Jeep to be the friendliest in terms of test-drives and sales. I drove I test drove vehicles at multiple dealerships in the Reno area and found Lithia Jeep to be the friendliest in terms of test-drives and sales. I drove a couple different Jeeps and visited the dealership twice before I returned on a third visit to purchase a new vehicle. I did not feel any pressure and found the associates I worked with to be kind, down to earth people. I owned a Jeep Cherokee Sport for 14 years and was glad to find a similar styled vehicle in the 2014 Jeep Patriot Latitude. If you want a stress-free car buying experience, ask for Dirk, he is a great guy! More

Print

My New Jeep Cherokee Latitude Dirk did an outstanding job. This was my first NEW car purchase and he knew I was nervous. Dirk answered all my questions, reviewed everything and e Dirk did an outstanding job. This was my first NEW car purchase and he knew I was nervous. Dirk answered all my questions, reviewed everything and even let me walk out and think about it for 24 hours. Letting me think about it for 24 hours was the best decision he made. It put my mind at ease and allowed me time to do more due dilegence and research so I felt comfortable in my decision. Dirk should get an 11 of out 10!!!! OUTSTANDING! More

Print

Outstanding service, great price, car delivered in two days...thorough knowledge of the product, no sales pressure whatsoever, very accommodating and a great product..The finance manager was a joy to work days...thorough knowledge of the product, no sales pressure whatsoever, very accommodating and a great product..The finance manager was a joy to work with, very friendly. More importantly, all three gentlemen treated me with respect and the courtesy a new car customer should receive but is never guaranteed to receive it. More

Print