Dirk Westergard | Page 10

Extremely friendly and professional staff that worked as a team and made the entire process very enjoyable! I will definitely be recommending Lithia Chrysler Jeep of Reno to anyone I know in the market of b a team and made the entire process very enjoyable! I will definitely be recommending Lithia Chrysler Jeep of Reno to anyone I know in the market of buying a new or used vehicle. More

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Excellent Robert and Dirk were extremely helpful in finding the Wrangler with the features I was looking for at my price point. . I was going to the dealership Robert and Dirk were extremely helpful in finding the Wrangler with the features I was looking for at my price point. . I was going to the dealership to start the process and left with a new vehicle. More

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Great service! From the moment we walked in we were greeted with friendly and knowledgeable service. They provided a very affordable loan with quick approval. We hig From the moment we walked in we were greeted with friendly and knowledgeable service. They provided a very affordable loan with quick approval. We highly recommend them. More

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I was lied to. I was enquiring on a car on the web site. Made an appointment on Thursday February 21st to go see this car and it was no longer available they knew it I was enquiring on a car on the web site. Made an appointment on Thursday February 21st to go see this car and it was no longer available they knew it had been sold the day before. They ran my credit i told them it was bad. I would not of ran my credit if the car was not there any longer it was a waste of my time. More

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Quick, easy transaction Bought a new Jeep Wrangler, the entire transaction took maybe 3 hours at the most. Dirk was understanding and very knowledgeable and helped speed the Bought a new Jeep Wrangler, the entire transaction took maybe 3 hours at the most. Dirk was understanding and very knowledgeable and helped speed the transaction along. Love my new Jeep and and actually enjoyed the experience. More

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Rubicon JL Purchase Had a few bumps in the purchase process but Dirk and Bob more than made up for the inconvenience...the mark of a well lead business. They have my unc Had a few bumps in the purchase process but Dirk and Bob more than made up for the inconvenience...the mark of a well lead business. They have my unconditional recommendation. More

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Service I had a service light on shortly after receiving my new car. The service department took it right in and found the problem. Good to go now, I think. I had a service light on shortly after receiving my new car. The service department took it right in and found the problem. Good to go now, I think. More

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Honest person Dirk is probably one of the most honest and trust worthy individuals I have come across. I had the pleasure of working with him for a few years and w Dirk is probably one of the most honest and trust worthy individuals I have come across. I had the pleasure of working with him for a few years and would trust him with anything. Great guy! More

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Very Shady, Service department untrustworthy My husband and I have used this dealership twice now. First time they were ok, nothing to write home about, and found a truck for him that we decided My husband and I have used this dealership twice now. First time they were ok, nothing to write home about, and found a truck for him that we decided to trade our Jeep in for. They don't give extra for accessories, wench, safari top, etc, so we decided to keep those and sell them on our own. There wasn't time that night, Thursday, and we didn't have the tools, so we WATCHED them write the note on the windshield that we would be back to pick them and anything else up after the weekend. We live a 35 miles away, come back Monday, and they already have the Jeep lifted to work on(which they said they weren't doing btw), and we can't touch it to get our things. ON top of that, they say "oh s***" when we walk up, apparently knowing they were in the wrong. So we drive out again the next day, have to wait an hour because we still can't get to the vehicle, and the service manager proceeds to tell us that no, there was never a note on the Jeep (even though our sales guy backed us up) and his employees would never take it off and go through and have free reign of the vehicle. Even after they admitted to taking the lanyard and a Carhart jacket that they were going to "give to a homeless person." I was extremely upset about the way they treated us and will never use them again. Our sales guy, Dirk, was a nice guy, but there was another that treated me like crap and practically bowed to my husband, being outwardly sexist, and refused to shake my hand after we bought the car. I couldn't believe how rude the man could be to me when he really had nothing to do with our transaction. Our finance guy was actually very nice and very fast, but the service department and the other sales guy were so horrible that we will never give them our service again. More

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No pressure This is my second purchase from Lithia I have liked the salespersons no pressure approach to selling, allowed me to take the time needed to consider This is my second purchase from Lithia I have liked the salespersons no pressure approach to selling, allowed me to take the time needed to consider each option. More

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