Djibril Semega | Page 15

Ryan was great at communication. Clear and concise. Went out of his way to ensure I didn't make the 2hr drive for nothing. Process took about 3hrs overall but they got the car ready Clear and concise. Went out of his way to ensure I didn't make the 2hr drive for nothing. Process took about 3hrs overall but they got the car ready that day, so I did not have to comeback. I would highly recommend Ryan to help with another purchase of another car. Djibril helped with the finance and went over all the details clearly. More

Report | Print

Service was excellent! I am very grateful for Liam, he went above and beyond to help me find exactly what I wanted! I am also very grateful for DJ he helped me through the I am very grateful for Liam, he went above and beyond to help me find exactly what I wanted! I am also very grateful for DJ he helped me through the process and made it easy. More

Report | Print

Ryan and Djibril were excellent in getting us through the purchase and paperwork. Ryan picked us up at the local bus stop as we arrived from NY. Very friendly and straightforward. Car was exactly what we w purchase and paperwork. Ryan picked us up at the local bus stop as we arrived from NY. Very friendly and straightforward. Car was exactly what we wanted. Great communication throughout the entire process including Mgmt follow up. More

Report | Print

Our experience today with troy mayer at lexus of Wilmington was top shelf !! He was so helpful getting my mother in law exactly the car she wanted and delivered and just a pleasure of a car buying e Wilmington was top shelf !! He was so helpful getting my mother in law exactly the car she wanted and delivered and just a pleasure of a car buying experience and will definitely recommend and buy from him and lexus of wilm again More

Report | Print

I felt like a celebrity. Kia and everyone else were extremely kind and knowledgeable. Please thank them for me. Kia and everyone else were extremely kind and knowledgeable. Please thank them for me. More

Report | Print

Friendly staff that greeted me as soon as I walked in the door. Darren our salesman was friendly and very knowledgeable about the IS 300 we purchased. He kept me updated on the purchase and got us the deal w door. Darren our salesman was friendly and very knowledgeable about the IS 300 we purchased. He kept me updated on the purchase and got us the deal we wanted. More

Report | Print

It was a pleasure working with Lexus of Wilmington Helping me to purchase my new Lexus. The staff was excellent starting with Darren Nicholson, and ending with the financial person. I think what makes Helping me to purchase my new Lexus. The staff was excellent starting with Darren Nicholson, and ending with the financial person. I think what makes them head and shoulders over other dealerships is their customer service. I’m looking forward to working with their technical person so I can learn everything about my new Lexus. More

Report | Print

I recently purchased my pre-owned 2024 GRENADIER, and I couldn't be happier with the experience, all thanks to ROB, Steven, Troy and DJ! ROB and his team went above and beyond to make the process incredibl couldn't be happier with the experience, all thanks to ROB, Steven, Troy and DJ! ROB and his team went above and beyond to make the process incredibly smooth and hassle-free. DJ also expedited the entire process, His professionalism, knowledge, and commitment to customer satisfaction were outstanding. If you're looking for Lexus Dealership who genuinely cares and delivers top-notch service, Lexus of Wilmington is your store. Highly recommend! More

Report | Print

Ryan was awesome. This was our first time buying a car in over 20 years and Ryan made it feel like we were friends for years. Thank you, Ryan for all your help. You ar This was our first time buying a car in over 20 years and Ryan made it feel like we were friends for years. Thank you, Ryan for all your help. You are a shining star. More

Report | Print

My car salesman Anthony Esquivel restored my faith in the whole car purchasing process. Anthony has exceeded my expectations on every level. He is one of the most professional, kindest, knowledgeable, helpfu whole car purchasing process. Anthony has exceeded my expectations on every level. He is one of the most professional, kindest, knowledgeable, helpful individuals I have ever worked with at a car dealership. Anthony was extremely patient with me (considering my previous experience at another dealership the day before). I knew exactly what I wanted and he didn’t hesitate to direct me to that exact vehicle for a test drive. During the test drive I was impressed how Anthony didn’t pressure me in to buying this particular vehicle. I immediately let my guard down, relaxed and started to trust the process. He thoroughly went over every aspect of the vehicle. I like how every manager came in and introduced themselves and explained / communicated each and every step to me. There were no gimmicks or bullying to make any unwanted purchases, strictly transparency and integrity. I received the whole white glove experience. Anthony informed me that Lexus provides a home delivery concierge service. Considering I drove my son’s car to Lexus of Wilmington, Anthony offered to drive my new vehicle home to New Jersey oppose to coming back to pick up my son’s vehicle. I’ve never experienced service like this at a car dealership let alone a futuristic electronic checkout with the Finance Manager Andrew Saksa and Djibril Semega. My contract was signed digitally on his huge desk. No more signed documents / contracts folded and put inside of an envelope to take home. All of my paperwork was save on a USB DRIVE for me to take home. I thought my experience at Lexus of Wilmington was superb when I purchased my LS 400 back in 1996…they’ve officially gained a lifetime customer. I will be sure to refer everyone to Anthony Esquivel. My experience at Lexus of Wilmington was TOP TIER not with just Anthony but EVERYONE from the time I arrived to Lexus to the time I arrived Home!! Thank you everyone for making this whole process seamless and efficient. More

Report | Print