Dmitry Kaprolov

For over 10 years I have brought my vehicles to Lexus of Milwaukee, due largely in part to Dmitry Kaprolov! When I found that my CT was growing too old for my tastes, the sales team (Rosie!) was able to get Milwaukee, due largely in part to Dmitry Kaprolov! When I found that my CT was growing too old for my tastes, the sales team (Rosie!) was able to get me into a test drive and start the purchasing process right when I wanted to. Rosie made amazing efforts to ensure that all my questions were answered and ensured we were comfortable for the times we had to wait. We didn't feel any pressure to make the purchase, and Rosie Weiss was very clear and communicative through the whole process (even when there were some hiccups with securing some property left in the CT when sold - she made this right). My wife and I think that the finance and final paperwork process was lacking. It took far too long, and at times was disorganized, to the point where some paperwork was missed by Jeff Winters and he had to rush out to us before we left the premises. We do realize that the paperwork was completed towards the end of the business day, but there were some tangential conversations that dragged out the whole process when expediting should have been the first priority. Make this process digital! While these are relatively minor qualms, they still leave a sour taste about the pruchasing process (I don't see a way to rate him specifically on here like other staff, but would give 3/5). Overall, I am extremely happy with my purchase, quality of service, and willingness to go above and beyond for final touches! It's this type of service that keeps me coming back (and the excellent service department)! More

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Ben and Pete in sales took such good care of us during our daughter’s car purchase! This is a world class dealership with a staff that knows how to treat their guests well! Thank you our daughter’s car purchase! This is a world class dealership with a staff that knows how to treat their guests well! Thank you More

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Wonderful experience, great experience, sales person down to earth and and caring, always considered my opinions on everything, love the experience will definitely recommend!!! to earth and and caring, always considered my opinions on everything, love the experience will definitely recommend!!! More

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Dealership is clean, everyone is friendly, and very helpful. Even my sales rep assisted me with a newer vehicle. helpful. Even my sales rep assisted me with a newer vehicle. More

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Justin and the finance team did a wonderful job - speedy and clear process! And thanks to Hunter for the tutorial! and clear process! And thanks to Hunter for the tutorial! More

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Ben Kranitz is incredibly kind, patient and helpful. I trust him. Ben, in the Technology Department, is very helpful. I trust him. Ben, in the Technology Department, is very helpful. More

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Excellent service! Carwash after 5000 mi inspection. Online updates on my progress. Service department was courteous! Carwash after 5000 mi inspection. Online updates on my progress. Service department was courteous! More

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Good people to work with. Take my car in for regular service, never any issues always reliable and friendly. Take my car in for regular service, never any issues always reliable and friendly. More

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Ben provides a high level of customer service. He returns phone calls, texts and emails very quickly. He is available to answer any questions and is very knowledgeable and trustworthy. I recommen He returns phone calls, texts and emails very quickly. He is available to answer any questions and is very knowledgeable and trustworthy. I recommend Ben if you are looking for a new or used Lexus. More

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Lexus of Milwaukee was great to work with. It is our 4 Lexus from their dealership, and 7th new Lexus in total. We have all our service done at Milwaukee Lexus and are pleased with all their s It is our 4 Lexus from their dealership, and 7th new Lexus in total. We have all our service done at Milwaukee Lexus and are pleased with all their services. The process was very easy and not stressful at all. More

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