Dmitry Kaprolov

The dealership inspected my Lexus, my advisor Bella Baker advised me on the most urgent problem to fix first..she was very helpful. advised me on the most urgent problem to fix first..she was very helpful. More

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Dmirty has been AWFUL to work from scheduling oil changes and now this debacle. He needs to be educated because he was wrong about not being able to order the parts off of the genuine Lexus parts web changes and now this debacle. He needs to be educated because he was wrong about not being able to order the parts off of the genuine Lexus parts website and he said they would not install them for me because it wasn’t genuine Lexus parts. I knew from the get go was bogus, since I was literally ordering off of THE Lexus website... I spoke with Bergstrom Lexus and they are happily putting my parts that I purchased off of parts.lexus.com on my vehicle, with zero questions or hesitation. My guess was because there was a discount on my parts that he didn’t want to lose his profit on :((( whomp whomp. Now you lost all my future business. Dmirty, has ruined my experience with Milwaukee of Lexus and unfortunately has lost my business with his ignorant lies. More

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This dealership is wonderful. From the moment you walk through the door, you feel genuinely welcomed, valued, and cared for by the entire team. From the moment you walk through the door, you feel genuinely welcomed, valued, and cared for by the entire team. More

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Ben Kranitz has been my sales person for many years now. He makes the whole process feel like a breeze and I would not hesitate to recommend him to everyone I know. He makes the whole process feel like a breeze and I would not hesitate to recommend him to everyone I know. More

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This is our third time purchasing a car from Napleton Lexus of Milwaukee, their customer service is the best! Ben and Chris made the whole process so easy, and Hunter also does a wonderful job going over Lexus of Milwaukee, their customer service is the best! Ben and Chris made the whole process so easy, and Hunter also does a wonderful job going over the whole car. All around great experience, you can't go wrong! More

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Minna was fantastic! Efficient use of voice, text, and when she was off duty, she arranged for someone else to help me. She has been super responsive, even after the sale Efficient use of voice, text, and when she was off duty, she arranged for someone else to help me. She has been super responsive, even after the sale! I’ve purchased add ons and have had questions about all the new technology and when she didn’t know the answers, she found them. This was my 3rd new car purchase from Lexus North Shore in 14 years and Minna made a stressful experience far more pleasant. The service department is top notch as well! I simply love my new RX350h! More

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Disconnected teams and departments don’t produce an experience that aligns to Lexus’s pursuit of perfection. experience that aligns to Lexus’s pursuit of perfection. More

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Good experience good service is services by individuals Dimitri k knows his job very well. Thinking about trading my 2024 Lexus TX 350. Dimitri k knows his job very well. Thinking about trading my 2024 Lexus TX 350. More

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Very like the place of services that's helpful people. They did a good job. I will be back They did a good job. I will be back More

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Dmitry Kapralov did an excellent job taking care of my svc needs as he always does svc needs as he always does More

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