Dmitry Kaprolov | Page 3

Great dealership. I bought two cars with Vlad. Excellent sales rep. Service on this dealership is excellent too. Highly recommend this dealership. I bought two cars with Vlad. Excellent sales rep. Service on this dealership is excellent too. Highly recommend this dealership. More

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Very impressed with the service that was provided? Thank you very much. Service writer was 100% on point in all aspects. Thank you very much. Service writer was 100% on point in all aspects. More

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Dmitry Kapralov has been helping me with all questions and concerns I’ve had about a number of Lexus vehicles over the years. It’s always difficult to find someone that’s passionate and knowledgeable but and concerns I’ve had about a number of Lexus vehicles over the years. It’s always difficult to find someone that’s passionate and knowledgeable but Dmitry's been super trustworthy. He took my LX470 and did a full suspension overhaul as well as made suggestions about addressing a few key factors along the way. If you want to work with someone that knows what they’re doing, give Lexus of Milwaukee a call and ask for Dmitry. More

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For over 10 years I have brought my vehicles to Lexus of Milwaukee, due largely in part to Dmitry Kaprolov! When I found that my CT was growing too old for my tastes, the sales team (Rosie!) was able to get Milwaukee, due largely in part to Dmitry Kaprolov! When I found that my CT was growing too old for my tastes, the sales team (Rosie!) was able to get me into a test drive and start the purchasing process right when I wanted to. Rosie made amazing efforts to ensure that all my questions were answered and ensured we were comfortable for the times we had to wait. We didn't feel any pressure to make the purchase, and Rosie Weiss was very clear and communicative through the whole process (even when there were some hiccups with securing some property left in the CT when sold - she made this right). My wife and I think that the finance and final paperwork process was lacking. It took far too long, and at times was disorganized, to the point where some paperwork was missed by Jeff Winters and he had to rush out to us before we left the premises. We do realize that the paperwork was completed towards the end of the business day, but there were some tangential conversations that dragged out the whole process when expediting should have been the first priority. Make this process digital! While these are relatively minor qualms, they still leave a sour taste about the pruchasing process (I don't see a way to rate him specifically on here like other staff, but would give 3/5). Overall, I am extremely happy with my purchase, quality of service, and willingness to go above and beyond for final touches! It's this type of service that keeps me coming back (and the excellent service department)! More

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Ben and Pete in sales took such good care of us during our daughter’s car purchase! This is a world class dealership with a staff that knows how to treat their guests well! Thank you our daughter’s car purchase! This is a world class dealership with a staff that knows how to treat their guests well! Thank you More

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Wonderful experience, great experience, sales person down to earth and and caring, always considered my opinions on everything, love the experience will definitely recommend!!! to earth and and caring, always considered my opinions on everything, love the experience will definitely recommend!!! More

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Dealership is clean, everyone is friendly, and very helpful. Even my sales rep assisted me with a newer vehicle. helpful. Even my sales rep assisted me with a newer vehicle. More

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Justin and the finance team did a wonderful job - speedy and clear process! And thanks to Hunter for the tutorial! and clear process! And thanks to Hunter for the tutorial! More

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Ben Kranitz is incredibly kind, patient and helpful. I trust him. Ben, in the Technology Department, is very helpful. I trust him. Ben, in the Technology Department, is very helpful. More

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Good people to work with. Take my car in for regular service, never any issues always reliable and friendly. Take my car in for regular service, never any issues always reliable and friendly. More

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