Dolf Nuno | Page 46

Helpful, Flexible, and Aggressively Competitive on Price We just completed our purchase yesterday (Tuesday) and we could not be more pleased with Denis Russu and his team. We contacted every Toyota Dealersh We just completed our purchase yesterday (Tuesday) and we could not be more pleased with Denis Russu and his team. We contacted every Toyota Dealership in the area and in the end only Gladstone and Tonkin lived up to their promises of working hard to offer us the best deal. Denis contacted us promptly after we reached out through the quote button on Toyota.com. He was quick to adapt his approach when we requested that we maintain communications through email (the best way to fit my busy life and to share accurate info with my wife). Denis provided a decent initial quote, but he and Toyota of Gladstone truly showed their colors when I asked them to see if they could beat a quote from Tonkin Toyota. Denis had Sunday and Monday off, but his managers (Seth Dustin & Charity Graff) picked up and handled my requests seamlessly. I was very impressed that they consistently kept up with my requests and the momentum of where we were headed. Tuesday morning I sent Denis the offer from Tonkin that we felt we would be taking. To our pleasant surprise Denis and his management took us very seriously and came up with a great price with the add-ons we wanted for free. On top of it all Denis drove to our home to pick us up and bring us to the dealership. He was friendly and courteous. At our request he worked through the sales process quickly. Denis and the finance gentleman (Dolf Nuno) kindly accepted our decline of their upgrades or warrantees without any annoying pushing. All in all, the whole process was smooth and relatively quick. Everything was as promised via email. The car and options were exactly as described. The out the door costs were exactly as detailed via email. In short, we are very pleased with our decision and we will return to Denis and Toyota of Gladstone for our next purchase. More

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Easy Breezy Car Purchases After having visited 3 dealerships and communicating with several others over the week, I was so glad Kristin DeMars was our salesperson. She actually After having visited 3 dealerships and communicating with several others over the week, I was so glad Kristin DeMars was our salesperson. She actually listened to what we had to say, offered workable alternatives that were truley geared towards our wants and needs. There wasn't pressure to get buy unwanted extras, but instead truly sold me on the extras by demonstrating and explaining their value, thus making me want them. We easily turned in a leased car a few months early, leased a new car, and purchased a new car all in the same day with Kristin and the team at Gladstone, even with a toddler in tow. The finance and paperwork was the quickest I have ever experienced when buying a car. Both new cars are fantastic and best of all I'm not stressed out about how to keep the toddler entertained on future service visits since the main lounge area has clear sight lines into the fantastic, completely enclosed, kids play room. More

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Great customer service Everyone was helpful and informative and I was able to get the exact car I wanted. Even the one color that was the selling point. Everyone was helpful and informative and I was able to get the exact car I wanted. Even the one color that was the selling point. More

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Excellent Service! Emileigh was incredibly personable and responsive. She had excellent follow up and was also easy to work with. She was very trustworthy to work with! Emileigh was incredibly personable and responsive. She had excellent follow up and was also easy to work with. She was very trustworthy to work with! More

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Easy to buy The team (Erik, John, Joe and Dolf) at Gladstone Toyota made buying my new vehicle a pleasure. Car buying is notoriously a chore, but I didn't leave The team (Erik, John, Joe and Dolf) at Gladstone Toyota made buying my new vehicle a pleasure. Car buying is notoriously a chore, but I didn't leave the dealership feeling that way. Thank you all. More

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Felt very satisfied and would recommend for sure I just purchased a new 2018 Toyota 4Runner Limited and I can’t express in words how happy I am and the process was very pleasant with Suo Chao and Joe I just purchased a new 2018 Toyota 4Runner Limited and I can’t express in words how happy I am and the process was very pleasant with Suo Chao and Joe . Those guys they really take selling to another level and I didn’t feel pressured or talked around what I wanted . They wrote down the list of what I wanted and within minutes they found exactly that. Even though wasn’t available at their dealership that didn’t stopped them from satisfying my needs. Within a day I had my dream car with the rare Redwood leather which most believed that it doesn’t come in the combo of exterior Magnetic gray with Redwood leather interior. The price was lower that I expected and that I could find online which we all know those are not that realistic prices . They helped me with my trade in even though the vehicle I traded was not the style of what they sell there. From the beginning to the end I had an overall great experience and walked away satisfied. More

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Jake Spinner was a joy to work with! Jake was wonderful! He was friendly, helpful, answered all of our questions, and made the buying process easy. We will definitely recommend him to ou Jake was wonderful! He was friendly, helpful, answered all of our questions, and made the buying process easy. We will definitely recommend him to our friends and family. More

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Deception I have owned two Tundra's in the past, both financed by TFCC. I bought the first one from Gladstone Toyota in 2008 thru their Internet Division. Smoot I have owned two Tundra's in the past, both financed by TFCC. I bought the first one from Gladstone Toyota in 2008 thru their Internet Division. Smooth as silk. I ran into some financial difficulties and FICO took a hit, but still managed 4.5% in 2014 on another new Tundra. Well that one was totaled end of 2016, and I waited until yesterday to finance a new Tundra. This Dealership has the nerve to try to tell the public that their FICO the public gets from the Credit Bureaus is inaccurate and essentially 40-50 points lower. I went online and there is NO different FICO they can obtain that makes your credit look weaker. Anyways they tried to jam me into some god awful interest rate to which I vehemently refused. I told them I had a number already in my head from all my calculations and they came back within $50 a month of that, at 4.99%, to which I agreed, with the current bump by the Federal Chairman. My credit is MUCH better than it was in 2014. I now OWN my house, so no mortgage. Yes I had some slow pays with TFCC. I no longer have back child support on my File as I did in 2014. So xxx? Right? After agreeing to the deal, it fell flat and they wanted me to take the truck anwyays, but I'd have to suffer whatever fate came back from TFCC the next day. I don't think these People play fair. Car salesmen have a history of being slimy, and while trying to tell you they are there to HELP you, they are there to LINE THEIR POCKETS. This has NEVER changed and NEVER will. I had been up since 3 am and it was now pushing 7:30, two and a half hours later and out walks Dolph, who started to run his mouth and I was now on my last nerve. With an hour to drive home, I felt xx'd, manipulated, violated, and Dolph running his mouth, when he was nowhere involved prior, and I've already FOUR People on this deal? FOUR?!?!? I told them to take the truck and shove it. The poor initial salesman, Kevin? Dude, find a different line of work, you are TOO nice and cut out to be a SNAKE OIL SALESMAN. There is a saying, "There are two kinds of People, those who work for a living and those who work for a killing". My work ethic is "Easy come easy go? Harder to make, harder to spend". I am a blue collar worker. I live meager. I have never lost a truck financed. Being treated like a dolt pisses off anyone. I don't know how they got as many stars for a rating as they do? I'm just not some roll over taking any deal, I guess. I went in with my feet firmly planted. Testing my intelligence. Pushing a FALSE FICO. While I argued the scores, by showing online what mine actually are. Greed is why in my opinion, most salesmen are xxxx. Then today I called, because they are only one of TWO Dealerships that have the Tundra 8' box and I had cooled down, to find out what they knew. I sat on hold three different times, over 15 minutes waiting for someone from Finance to pick up. Then guess who picks up? Dolph. Who I told immediately I didn't want to talk to. He kept pushing to talk and tell me whatever he wanted to forced me to listen to and I said PLEASE GET ME YOUR MANAGER, THANK YOU. He hung up. This is how this Employee treats People. Then immediately I get a phone call from someone he arranged to call me and tell me they want half down now. ROFLMAO. In MY opinion, Dolph should be FIRED. This review will be posted on several other sites. More

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Excellent experience! It would not be difficult to find others that would agree when I say, buying a new vehicle can sometimes be stressful and upleasant. Well, I have to It would not be difficult to find others that would agree when I say, buying a new vehicle can sometimes be stressful and upleasant. Well, I have to tell you that this will not be the case with the team at Gladstone Toyota. Raeanne Barker was the most professional, kind, patient, understanding, and helpful sales employee I have ever worked with. Tenacity is word that comes to mind when I think of the time Raeanne spent with me. Couple this with the above mentioned and it truly was a wonderful experience all the way through. After Raeanne helped me get the best possible deal I could, I then worked with Dolf in financing and Vince in Management when preparing my vehicle to drive away. Both Guys were also very pleasant and easy to work with. If your looking for a new or used vehicle, I would highly recommend this team. But Raenne especially. Give her a call and you will see what I'm talking about! More

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Great experience I used my insurance companies car buying assistance to locate the vehicle I wanted. Within minutes I received a call from Eric and he was able to loca I used my insurance companies car buying assistance to locate the vehicle I wanted. Within minutes I received a call from Eric and he was able to locate my exact vehicle. They were able to beat my preapproved financing rate. I was able to get the full value of my trade with little hassle. This dealership offers additional incentives that others don’t like free dent repair, windshield chip repair and tire replacement. In and out of the dealership at about two hours. They also offer a free 30 check up to make sure everything is running smoothly. More

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