Dolf Nuno | Page 47

Excellence in Service I had a great experience buying my first car at the dealership. I had an appointment with Carl, however he was busy with another appointment. I though I had a great experience buying my first car at the dealership. I had an appointment with Carl, however he was busy with another appointment. I thought I would have waited a long time till he got back. I appreciated the fact that Eric came along welcoming and showed me the car I came to see. Carl then followed up with me and said I was in good hands with Eric. We had a terrific time getting to know each other. After spending couple minutes talking about the car, we spend hours everything else that was going on in our lives. After the car showing, the paper work process went smoothly, got to meet more people in the team like John and Rodolfo. We all had a pleasant discussion, Rodolfo even introduce me to Khan the manager of the dealership. They exceeded my expectation, what is great is that I was not the only guy who was enjoying the experience, I saw a lot of smiles and laughter. Khan, I do not what you are teach your team but its working. Your whole team deserve a huge bonus. Your dealership should be the golden standard to others. More

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Excellent Dealership to work with! We have bought new cars in our lifetime and by far, this has been the best experience we have been part of. We're now enjoying our new Toyota Highland We have bought new cars in our lifetime and by far, this has been the best experience we have been part of. We're now enjoying our new Toyota Highlander Limited Platinum! We would absolutely recommend this dealership and the crew mentioned. They all participated in our buying experience and were truly wonderful to work with! More

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Internet sales was easy and comfortable Raeanne was a pleasure to work with. She made us feel comfortable and there was no pressure to buy. She found exactly what we were looking for in Corv Raeanne was a pleasure to work with. She made us feel comfortable and there was no pressure to buy. She found exactly what we were looking for in Corvallis and went there that evening to bring our highlander to the dealership. Rodolfo in the Finance department was very courteous and explained all our options and provided us with a good deal on finance interest rate and extended service warranty. Our overall experience was excellent. More

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Worth the drive. I traveled from just under 600 miles from CA to Toyota of Gladstone for a great deal on a used Tacoma! I have to say that I was very satisfied and imp I traveled from just under 600 miles from CA to Toyota of Gladstone for a great deal on a used Tacoma! I have to say that I was very satisfied and impressed by the level of professionalism and overall service at the dealership. The team that I worked with really cared about my experience and showed great interest in getting me the best deal that worked for my budget. A truly easy, stress free, experience that I can't say enough good things about. If these guys have what you're looking for, definitely give them a call and see what they can do for you too! More

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Raeanne Barker knocked it out of the park! I just bought a 4Runner from Raeanne Barker of Toyota of Gladstone. Simply stated, our experience with Raeanne was outstanding. Best car-buying expe I just bought a 4Runner from Raeanne Barker of Toyota of Gladstone. Simply stated, our experience with Raeanne was outstanding. Best car-buying experience of our lives by far. She took care of everything, thought of things that we hadn't thought of, and just made the entire experience extremely positive. I recommend Toyota of Gladstone highly and Raeanne Barker even higher. She is the real deal. More

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GOOD CUSTOMER SERVICE I went in the dealership doubting myself that I will come out without a vehicle. I was wrong. The moment I enter the Internet Specialist Jason Burdi I went in the dealership doubting myself that I will come out without a vehicle. I was wrong. The moment I enter the Internet Specialist Jason Burdine who helped us finding a vehicle came through. The finance specialist Dolf Nuno got us in with all the special rebates and a good deal that will fit our monthly budget. I highly recommend Toyota Dealership of Gladstone for those who want to purchase a new or used vehicle. Now we are happy with our new 2018 RAV4 LE that is worth paying. More

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Sales and Service Department Excellent/Financing Sucks Your sales crew were very good. Mallory Zepeda was outstanding. She was helpful and knowledgeable. The rest of your sales team were good too. They Your sales crew were very good. Mallory Zepeda was outstanding. She was helpful and knowledgeable. The rest of your sales team were good too. They were of course trying to make a deal, but listened and respected the decisions we - my son and law and I - made. I felt good with the final deal. At that point my son in law left, since there was just signing left to do. Things went downhill quickly from there. I got my zip code wrong on my paperwork, and Vic the finance person sent Mallory to let me know it was wrong. She was sweet about it. She knew I was nervous making such a big purchase. But Vic kept bringing it up and left me feeling stupid. I went to finance thinking the negotiating was over and I was signing paperwork and instead was confronted by a pushy salesman who wouldn't take no for an answer. After a long time of listening to him, I was so stressed out that I just purchased what he wanted me to. I told him that I probably wouldn't keep all the things he added, and I didn't. Which meant I had to drive all the way from Salem to Gladstone the next day to resign the paperwork. The finance person that assisted with the new paperwork was fine to work with, but Vic ruined the entire experience for me. I give Mallory Zepeda a 5 star rating, the rest of the sales team a 4 star rating, and Vic a 1 star. He is awful. More

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Terrific Customer Service In late July, my wife and I returned our leased Sienna and purchased a 2013 BMW X5. It was known to have a defective hatch control, so a few days late In late July, my wife and I returned our leased Sienna and purchased a 2013 BMW X5. It was known to have a defective hatch control, so a few days later, was taken to service for repair. Gladstone Toyota supplied a rental for us during the time of repair. Unfortunately, repair took longer than anticipated so when we were informed that it was ready for pickup, we were out of town fulfilling an obligation made a year ago. We then received the message that because our car was ready, the dealership will no longer cover the rental. This really upset us because others were depending on us to chaperone a group of youths, so we couldn’t just leave to get our car! We then spoke to Mr. Joe Chambers, who without any debate whatsoever, assured us that the dealership will cover the rental totally. When we returned to town, we proceeded to Gladstone Toyota to pickup our car, and true to Mr. Chambers word, there was no rental charge or argument. Now, here’s where it gets interesting! While I was getting the paperwork and keys, my wife spotted a used Highlander in the lot. It was not present when we bought the BMW, and it was just the vehicle we were initially looking for! We spoke to Mr. Denis Russu (who we worked with on our initial purchase) and he said as crazy as it sounds, he’ll see what could be done to get us into the Highlander! Ultimately, through the generous dealings by Ms. Angel Grose and Mr. Dolf Nuno (both of whom we worked with on the initial purchase) we were happily driving out with the Highlander! Those four people, Mr. Russu, Ms. Grose, Mr. Nuno and Mr. Chambers, turned a potentially unpleasant experience into one that I will forever remember as terrifically positive! We cannot say enough about those folks with whom we were blessed to have met. Gladstone Toyota should be very proud of them and be thankful to have them as employees! More

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Best experience buying a car ever. My salesman Eric K. was just great. He explained between the different models of the RAV4 and helped me pick out the one that was right for me. There My salesman Eric K. was just great. He explained between the different models of the RAV4 and helped me pick out the one that was right for me. There was no pressure to buy immediately either. The finance department spent time explaining things in a way I could understand. More

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I felt very welcomed and got all the help i needed , i left I was very happywith the over all experience , everyone was very welcoming. I had many questions and they were very nice about getting them all answer I was very happywith the over all experience , everyone was very welcoming. I had many questions and they were very nice about getting them all answered they did not rush me through anything and explained everything very well. I was over all very content with everything More

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