Domenick Denovellis | Page 3

Excellent service experience as always Thank you to Domenick Denovellis and Anna Manuzzi for their courtesy and professionalism. Although I was having several issues with my Jeep, both Dom Thank you to Domenick Denovellis and Anna Manuzzi for their courtesy and professionalism. Although I was having several issues with my Jeep, both Domenick and Anna helped to solve all of these issues. Westbury Jeep is lucky to have both of these employees and I look forward to continuing to have this facility service my Jeep. Again, thank you thank you thank you Domenick and Anna. More

Helpful 0

Report | Print

Poor Customer Service I took my 2015 Jeep Wrangler unlimited to the Westbury Jeep service center for an oil change and tire rotation. When I got my car back, three of the 4 I took my 2015 Jeep Wrangler unlimited to the Westbury Jeep service center for an oil change and tire rotation. When I got my car back, three of the 4 wheels were damaged on the lip of each wheel. I called and visited the service department to resolve the issue, however, they denied they damaged the wheels and did anything wrong. I escalated my complaint to the service director, Tim D, and corporate jeep customer service. The service director has not returned my call. I will never come back to this service department EVER again. Horrible and unprofessional customer service at best. How do you deny any damage that was done by your company, when the damage was identified soon after the service? Hopefully corrective action will be taken on the part of the dealership as I will have to file a complaint to the State Attorney General and the Better Business Bureau. More

Helpful 1

Report | Print

Great customer service Anna Manuzzi was very caring in the service dept. The entire service dept was very helpful, as soon as I walked one of the mechanics asked if I needed Anna Manuzzi was very caring in the service dept. The entire service dept was very helpful, as soon as I walked one of the mechanics asked if I needed help and continued to assist throughout my time there. More

Helpful 0

Report | Print

Vienna Kirkland The workers are so kind I Recommend Chrysler to all my friends. The service is great .I wouldn't take my vehicle any were else . The workers are so kind I Recommend Chrysler to all my friends. The service is great .I wouldn't take my vehicle any were else . More

Helpful 0

Report | Print

Oil change and some warranty recall work They never disappoint and keep me advised of all service. I dealt with Dominick and he is a true professional who can be relied upon for solid advise They never disappoint and keep me advised of all service. I dealt with Dominick and he is a true professional who can be relied upon for solid advise and service. More

Helpful 0

Report | Print

#1 as always Cant say enough good things about this dealer. I've been a loyal customer of their service dept for years and will never go anywhere else. The entire Cant say enough good things about this dealer. I've been a loyal customer of their service dept for years and will never go anywhere else. The entire staff at Westbury Jeep is courteous, attentive, friendly, honest. You never get the run-around like with some of these other dealers. The staff really does make you feel like they are there for one and one reason only – to make their customers’ experience as pleasant as possible. I’ve had the pleasure of dealing with Domenick since Day 1. Not only does he know his stuff, he is also very friendly, honest and always follows up . I am very careful who I trust with my truck and he is definitely one of those people. A+ all the way around! More

Helpful 0

Report | Print

Horrible Service Department I have been bringing my 2014 Jeep Grand Cherokee in to the service department for issues that started after owning the car for 5 months. The problems I have been bringing my 2014 Jeep Grand Cherokee in to the service department for issues that started after owning the car for 5 months. The problems have been.....door senors, easy exit seat, and sunroof, work some times. Also the front brakes started squeaking at 5000 miles. I have tried 3 times to have these issues corrected and I'm told when the car is checked out nothing is wrong. In there words, " if they can't duplicate the problem there is nothing they can do." I was contacted by Chrysler care department and they told me they would send a Chysler engineer out on the 28 of Oct.to work with the service department. At 4:30 on the 28th I called to check on the progress, had to leave a message. No one there ever answers their phone. At 5:45 on the 28th my service advisor Dominic Denovellis called me back and said nothing has been done to the car. I asked about the Chrysler engineer, he said no one called from that department nor did they come out to look at the car. He said someone should be there tomorrow and that I should call Tim Doyle, the service director in the morning. The owner Joel Sporn and Tim Doyle called me in the morning and pretty much said there is no Chysler engineer that will come out, that if they can't duplicate the issues, they can't do anything to fix the car and they will work on the car and call me later. I did get a call later that day saying that the car was done, but that they could not fix any of the issues that I brought the car in for and there was nothing else they could do. I said so basically I'm stuck with a car that when I push a button, it might or might not work and I have a car that has brakes that squeak. They would not give me an answer to my question. I picked the car up and as they drove it to me the cars brakes squeaked as it cam to a stop, of course no one was around to hear it and the person driving the car said he didn't hear anything. TIm Doyle came out and drove the car and said he heard nothing. So this is were I stand. I feel like I'm living in a nightmare with this car. Horrible horrible horrible experience! I will never buy a Chrysler product again!! More

Helpful 11

Report | Print

Buying a vehicle from this dealer was the great When I buy my next new vehicle I will deal with the same sales team. They go out of there way to resolve even the simplest questions. What I great exp When I buy my next new vehicle I will deal with the same sales team. They go out of there way to resolve even the simplest questions. What I great experience dealing with the people at this dealer. I wouldn't have gone anywere else More

Helpful 0

Report | Print

Upon dropping off my vehicle to Westbury Jeep, for service, three perfectly intact key FOBs were included, in case re-programming was required. Upon the return of my vehicle after the repairs were do service, three perfectly intact key FOBs were included, in case re-programming was required. Upon the return of my vehicle after the repairs were done, one of the key FOBs was being held together with scotch tape. My initial call speaking with Domenick and Tim Doyle, I was instructed to return to them with the key FOB, and it would be addressed. Upon my actual visit, Mr. Doyle refused to make good on the damaged key FOB. More

Helpful 4

Report | Print

Dominick did a great job handling the repair on my truck. I dropped it off in the morning and it was done by the end of the day. He followed up with me thru out the day and let me know when it was ready. He I dropped it off in the morning and it was done by the end of the day. He followed up with me thru out the day and let me know when it was ready. He was very knowledgeable and very helpful. More

Helpful 0

Report | Print