Domenick Denovellis | Page 4

When I pull up and Domenick Denovellis comes out to write my service request I know I am going to get fair and honest treatment.He explains everything and answers any questions.He knows what I am talking abo my service request I know I am going to get fair and honest treatment.He explains everything and answers any questions.He knows what I am talking about and he knows what he is talking about,When he knows what the problem is he tells me ,we discuss it and then it is fixed. More

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I was recommened to this dealership three years ago, to purchase this vehicle from westbury jeep...right from the start it was a pleasurable experiance and after three years i still can say the same...as i purchase this vehicle from westbury jeep...right from the start it was a pleasurable experiance and after three years i still can say the same...as i do every time i recommend this group for service and sales..dominick and his team are always right on the problem, always there eager to help,from a simple oil change or tire rotation to any warranty issue that may arise(and there has not been many at all)..but still the same, it was promptly handled to my extream satisfaction....and i am always pleased when nick surico takes the time to explain to me some of the procedures involved,he is truly an asset to that organization....many thanks pat calvey More

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I have a 2008 Chrysler Town and Country and am currently in the middle of a service nightmare!!!! I have now brought my car in for the fourth time to get the transmission leak fixed from my ALREADY REPLACED in the middle of a service nightmare!!!! I have now brought my car in for the fourth time to get the transmission leak fixed from my ALREADY REPLACED transmission. I had to wait two weeks to get the appointment. I brought it in on July 5th and now have waited a total of 20 days with no word from the service center on the problem. I have contacted Chrysler corporate and even have a case manager STILL nothing gets done. My calls are not promptly returned and I am left high and dry... DO NOT BUY FROM THIS DEALER!!!! You will get stuck with the Westbury service center and be left with nothing but anger and disappointment.... More

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In February, I went to buy a 300C. I was very happy with Dominic. He was a financial genius. He was honest about the price, extremely kind and friendly. He made me feel that I had nothing to worry about rig Dominic. He was a financial genius. He was honest about the price, extremely kind and friendly. He made me feel that I had nothing to worry about right from the start and that everything he spoken to me about was very truthful. I would definitely want him to be my financial representative again. AS More

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Excellent!!! I have never had such wonderful service while looking for a car. Jamie, my salesman, spoke with me honestly and openly about my situation. I have been trying to build up my credit, and my h while looking for a car. Jamie, my salesman, spoke with me honestly and openly about my situation. I have been trying to build up my credit, and my heart was set on purchasing a jeep, Jamie was kind and thoughtful, and told me about the finance manager, Dominic, who will be reviewing my case. When I went into Dominic's office, I was so happy I was dealing with another kind human being. He was warm, and thoughful. And Dominic worked magic!!! He was the most patient and understanding person I have ever dealt with in a retail/sales environment. Domininc sat with me for hours working his magic with the banks/lenders. He got me approved for an incredible rate, and got me into the Jeep I have always wanted. I can't say enough good things about him, and my experience. We all know how tough life can be, and when someone like Dominic really helps out, the gratitude is overwhelming. So I recommend this dealership to anyone who wants a good experience with buying cars. Ask for Jamie, and ask for Dominic!!! Dominic is THE MAN!!!!!! Thank you! Becky More

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I purchased a 2010 Jeep Wrangler Unlimited Sahara from Mike Goldberg in July of 2010. To be fair, Mike did a great job and was easy to work with. I had two trades which they were very fair with. While Mike Goldberg in July of 2010. To be fair, Mike did a great job and was easy to work with. I had two trades which they were very fair with. While I paid over invoice for the Jeep I was okay with it since Mike was great to work with, knew his product, etc. The issues started after the first three months. The NAV radio would freeze up and there was a knocking noise comming from the pillar between the driver and rear door. I don't put alot of miles on my car so I waited until its first scheduled service (December) to bring her in. Issue #1. Drop the car off and Mike is writing it up. I mention the knocking noise. His answer; "It's a Wrangler". Just what a customer wants to hear! So I leave the car on December 22. Now granted we had a major snow storm in between but it took about a week to get the car back and they did nothing but change the oil. They had to order the radio and some special grease for the doors. In the meantime there have been bulletins put out by Jeep on the design flaw of the door latches. They fix it with grease!! In the week they had the car not once did they call me. I had to call them. Whenever I followed up with them to see if my car was ready their attitude was "well you have a loaner". Nice!! I wanted my car....not a loaner. So I pick my car up on December 29 knowing they ordered the new radio and would call me when the radio was in. On December 30 my Sirius radio goes out. I call Sirius. They tell me my account was assigned to a new radio on the 29th! Looks like they actually had the radio the whole time but had me pick my car up only to have to return!! So again, I have to call them....nothing proactive from Service. Now I'm involving Joel Sporn, the owner. Joel gets involved and I get a call from Jake apologizing. He says the radio is in, etc. I drop the car off on a Thursday. Its ready the next day. I go to pick it up and the heat doesn't work. They never reconnected some cable when they took the dash apart. So they apologize, yet again, and I have to leave the car there, again. Mid following week I don't hear a thing, as usual, so I call them. Jake apologizes, again, because my car 'fell through the cracks.' He had no idea it was there!! So about another week goes by and they call me that it's ready. I go to pick it up, once again, and make it out of their lot when I find the microphone for the bluetooth phone doesn't work!! So I turn around and have to leave the car yet again! This time Tim Doyle and Joel are involved. They have to order yet another radio! So in the end my car went into service on December 22 and it wasn't ready and completely fixed until January 25th. Bottom line for the service department.....these guys are the Keystone Cops. The operation is too big and they don't have people running it that have the ability to actually run a business. Their communication, quality control and overall customer service is horrendous! Stay away at all costs!! Now...as far as the design flaw is concerned with the door latches, I let both my salesperson (Mike Goldberg) and Joel Sporn (owner) know I would like to get out of this car and into a Grand Cherokee. Mike prices a new one above invoice for me...nice huh? After all that. So I email Joel. Joel asks me to pick out a car and he will give me his final price. So Mike calls me again with the same price he gave me the first time....over invoice!! Bottom line....they don't care. No help whatsoever!! So there is no way I'm keepin this car after all this. I go to Town and Country Jeep in Levittown. Walk in off the street and they beat Joel's price by one thousand dollars (give or take). Nice, huh?? In the end I traded the car at Smithtown Nissan for a Pathfinder since there was a $2,000 rebate on it. They gave me the same $28K for my Wrangler that Mike Goldberg at Westbury offered and priced their car $200 below invoice. It was a better deal all around. Bottom line; avoid Westbury. They are too big. Joel Sporn is a super nice guy and I totally believe he's good people. I just don't think he has any control over what goes on at his own dealership. As for the Service, re-read what I wrote above. Westbury Service is the biggest joke of a Service department I've ever encountered, and I've encountered many as we turn cars pretty often at my house. No one there has a clue. More

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