I took in my car for a scheduled oil change, tire
rotation and check engine light. They did not do the oil change or tire rotation. So I took my car to another third party for the oil change and ti
rotation and check engine light. They did not do the oil change or tire rotation. So I took my car to another third party for the oil change and tire rotation and they discovered an oil leak. Which should have been caught by the inspection done when I took my car in to the dealership. When I called (oil leak should be covered by the turbocharge policy) I was told I would have to pay another $187 for an inspection, when it should have been caught originally on my first visit:
More
by JENNIFER.R.MASTERS
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
Travis Freeman, Zach Niemesch, Tayler Wenmoth
Feb 18, 2025 -
Spitzer Buick GMC Parma responded
Hi Jennifer,
Thank you for sharing your service experience with us. I am very sorry to hear of your concerns with the services performed on your vehicle. I would like to speak to you directly on this. Please contact me at 216-661-5060 at Ext: 183 at your earliest convenience.
Thank you,
Richard Lohn
Service Manager
Spitzer Buick GMC Parma
Extremely friendly, professional, honest and efficient.
You are greeted quickly.
Car was washed and it did not take long.
You are greeted quickly.
Car was washed and it did not take long.
More
by HOLSTERGUY2
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
Travis Freeman, Zach Niemesch, Tayler Wenmoth
Feb 14, 2025 -
Spitzer Buick GMC Parma responded
Thank you for taking the time to leave us this positive review! We are so glad that our team was both kind and helpful. It is our pleasure to serve you and your automotive needs in any way possible. Safe travels!
The Spitzer Buick dealership service center was very
organized. The waiting area was clean the staff was friendly. The service time was awesome. I will definitely be back.
organized. The waiting area was clean the staff was friendly. The service time was awesome. I will definitely be back.
More
by Layslay
Verified Customer
Verified Customer
Service Price Transparency
Feb 14, 2025 -
Spitzer Buick GMC Parma responded
We appreciate your 5-star rating! Providing a top-notch experience is always our goal, and we are glad that our efforts met your satisfaction. We look forward to continue providing you and your automotive needs with our best care in your visits to come.
I met with Calib, my salesperson.
He was amazing to work with and helped me with finding the perfect car for me.
He was very pleasant and professional and not at all pushy like oth
He was amazing to work with and helped me with finding the perfect car for me.
He was very pleasant and professional and not at all pushy like other dealerships.
Top notch service as well as Eric’s who helped with the financing.
More
by DLHAUGHTON
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
Travis Freeman, Zach Niemesch, Tayler Wenmoth, Calib and Erica
Feb 13, 2025 -
Spitzer Buick GMC Parma responded
Thank you for your 5-star rating! We are so appreciative of the opportunity to work with you, and we are glad that our team took great care of you and ensured your experience with us was as smooth as possible. Congratulations on your new vehicle! If there is ever anything more that we may help you with, please do not hesitate to give us a call.
Dominic and the entire team were very professional from
start to finish of the repair process!!
start to finish of the repair process!!
More
by walter.wojnicz
Verified Customer
Verified Customer
Service Price Transparency
Feb 06, 2025 -
Spitzer Buick GMC Parma responded
We appreciate your 5-star rating! Providing quality and efficient service is so important to us, and we are glad that our efforts met your satisfaction. It is our pleasure to serve you and your automotive needs in any way possible. If there is ever anything more that we may help you with, please do not hesitate to give us a call.
Everything was great.
Clarissa is a wonderful employee that is very courteous. Everyone was great!
Clarissa is a wonderful employee that is very courteous. Everyone was great!
More
by rclle33
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
Brett Leek,
Jamie Blazer
, Adam Black, Travis Freeman, Zach Niemesch, Tayler Wenmoth, Clarissa, excellent! Susie, excellent!
Feb 07, 2025 -
Spitzer Buick GMC Parma responded
We appreciate your kind review and we are glad that Clarissa took great care of you. We hope that you continue to choose us for all of your future automotive needs!
Feb 06, 2025 -
rclle33 responded
Everything was Great!!
Feb 06, 2025 -
rclle33 responded
Everything was Great!!
Although my car issue could not be determined.
Everyone was very professional, attentive and courteous. I highly recommend.
Everyone was very professional, attentive and courteous. I highly recommend.
More
by Micka
Verified Customer
Verified Customer
Service Price Transparency
Feb 05, 2025 -
Spitzer Buick GMC Parma responded
Micka,
Thank you for taking the time to write this review. We are delighted to hear that our dealership was able to assist you with your vehicle. If there is anything else we can do to assist you please let us know we would be glad to help. Thank you for your willingness to recommend them to others, thank you.
They did a great job very efficient in and out will use
them again clean dealership, friendly staff
them again clean dealership, friendly staff
More
by giadom18
Verified Customer
Verified Customer
Service Price Transparency
Feb 04, 2025 -
Spitzer Buick GMC Parma responded
Gia,
Thank you for your time to give feedback about our Service Department. We are so pleased to hear that your vehicle service experience with us was, hands down, second to none. We look forward to seeing you again when your vehicle is ready for its next service.
We have been very impressed with the Service Center at
Spitzer. From the cashiers, the office personnel to the mechanics, everyone has always been very professional, kind and efficient. After another deal
Spitzer. From the cashiers, the office personnel to the mechanics, everyone has always been very professional, kind and efficient. After another dealership had my vehicle for close to a month, and the issue was still not remedied, Spitzer was able to finally diagnose the problem and fix it. We’re very pleased we found them.
More
by AngelaH
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
Travis Freeman, Zach Niemesch, Tayler Wenmoth
Jan 31, 2025 -
Spitzer Buick GMC Parma responded
Angela,
Thank you for taking the time to leave us this wonderful review! Your safety and satisfaction are our utmost priorities, and we are glad that our team got your automotive needs swiftly resolved. Please do not hesitate to give us a call if you ever have any further questions or concerns.
I was there first time and the place it clean and
everyone is nice and respectful definitely I am going back next time,thanks for a great service
everyone is nice and respectful definitely I am going back next time,thanks for a great service
More
by Constantin
Verified Customer
Verified Customer
Service Price Transparency
Jan 28, 2025 -
Spitzer Buick GMC Parma responded
Constantin,
Thank you for your positive review! We are glad that our team provided you with a 5-star experience. We wish you safe travels and we look forward to continue providing you with our best care in your visits to come!
Dealer Reviews
Cars for Sale
Dealer Log In
