Dominic Theodore | Page 23
Assistant Service Manager
Victory Toyota of Brook Park
13775 Brookpark Road
Brook Park, OH 44142
Dealership Experience
16 yrs
Languages Spoken
English
362 Reviews
Write a Review362 Reviews of Dominic Theodore
August 12, 2020
kept me waiting i went in for an oil change and some recall work. the service person wrote down my cell phone number and said would call when the work was done. i s i went in for an oil change and some recall work. the service person wrote down my cell phone number and said would call when the work was done. i sat in the waiting room 4 hours and couldn't take it any more and went back to check on my car. my service person was not there. no one was there except for one person. i asked if my car was finished and he looked up my paperwork and said my car was ready. later i learned that the service tech phoned my wife's phone instead of mine to say the car was ready. i estimate that i sat around an extra two hours because this idiot called the wrong phone number. this is the last time i go to metro toyota for anything. More
August 09, 2020
Long Time Customer I have been going to Metro Toyota for over 30 years and their service is still outstanding!! Top notch service personnel that are always friendly and I have been going to Metro Toyota for over 30 years and their service is still outstanding!! Top notch service personnel that are always friendly and helpful! More
July 31, 2020
very good the service was very good, the time was very good and they enplaned what was done and needed to be done in the future on the car. the service was very good, the time was very good and they enplaned what was done and needed to be done in the future on the car. More
July 28, 2020
Everyone is always courteous, informative and helpful. I have been coming here since I moved from New Jersey 18 years ago an have been satisfied. My folks came there years earlier. have been coming here since I moved from New Jersey 18 years ago an have been satisfied. My folks came there years earlier. More
July 22, 2020
Routine "maintenance service". Organized Friendly staff Good service Nice sitting area Great space for children to kill time while waiting. Good Snacks. Great drinks at no cha Organized Friendly staff Good service Nice sitting area Great space for children to kill time while waiting. Good Snacks. Great drinks at no charge. Clean atmosphere. More
Other Employees Tagged: Scott Barrier, Mike Hana, Joe Rogers , Craig Budziak, Sarah Byrne, Taylor Cervelli, Maggie Colan, Christopher Lombardo, Nemi Rivera
July 11, 2020
Always excellent service I bought my car here and Metro Toyota and always have come here for service. It is excellent, reliable service. The team takes good care of me and m I bought my car here and Metro Toyota and always have come here for service. It is excellent, reliable service. The team takes good care of me and my car. More
July 05, 2020
Saturday service appreciated I had a recall that was handled quickly and safely since people in the waiting area kept 6 ft. apart and wore masks. I also got new wiper blades and I had a recall that was handled quickly and safely since people in the waiting area kept 6 ft. apart and wore masks. I also got new wiper blades and they washed my car! More
July 01, 2020
It was good Calling in my appointment, the girl was very professional/polite, Arriving at the Dealer Ship I was greeted in the garage by a female who along with e Calling in my appointment, the girl was very professional/polite, Arriving at the Dealer Ship I was greeted in the garage by a female who along with everyone at the service department was very professional and polite . Was advised of a time delay in case I wanted to leave and come back. Joe was pretty much on the money concerning the wait time. Very happy with what they do. More
Other Employees Tagged: Scott Barrier, Joe Rogers , Maggie Colan
July 01, 2020
I am not satisfied because I have a three year lease and maintenance is limited to two years. Leaving me with the responsibility of one year of maintenance on a vehicle that will be in the possession of th maintenance is limited to two years. Leaving me with the responsibility of one year of maintenance on a vehicle that will be in the possession of the dealer at the end of the contract. Not fair. More
Other Employees Tagged: Mike Hana, Joe Rogers
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