Dominic Theodore | Page 29
Assistant Service Manager
Victory Toyota of Brook Park
13775 Brookpark Road
Brook Park, OH 44142
Dealership Experience
16 yrs
Languages Spoken
English
362 Reviews
Write a Review362 Reviews of Dominic Theodore
February 04, 2019
Speedy service I was in and out so fast !! Speedy and great service makes a big difference 😊😊😊 quick happy speedy quick happy smiling speedy happy quick service I was in and out so fast !! Speedy and great service makes a big difference 😊😊😊 quick happy speedy quick happy smiling speedy happy quick service More
Other Employees Tagged: Joe Rogers , Maggie Colan, Stephanie Talbot
January 31, 2019
Amazing service was taken care of Dom really made the experience easy, will always come to this Toyota because of him, he was friendly informational and really got me in and out of the Dom really made the experience easy, will always come to this Toyota because of him, he was friendly informational and really got me in and out of the door quickly thank you Dom! More
January 28, 2019
unhappy I made an appointment for today last week with Robin for today. When I didn't get a email reminder I called to confirm and was told there was no appoi I made an appointment for today last week with Robin for today. When I didn't get a email reminder I called to confirm and was told there was no appointment scheduled. They did see me at 11:00am today but when I arrived I was asked why I was there and did I ever have my call serviced there before. I was also asked what was the year of my car. When I had my car serviced last week I told you that I had my car serviced there at least 3 times before because items on my car was loose and were going to fall off. This time I reported a small piece of plastic that covered the bolt that holds the passenger side mirror had come off and was missing. I was told that that was not covered by my warrantee and was charged $26.00 to replace it. Considering my past problems with items coming loose, I thought that you would have covered this as a customer curtesy. More
Other Employees Tagged: Robin
January 09, 2019
30,000 mile checkup I got in at my appointment time, the Toyota team member who helped me was very helpful and kept me informed, and I was out in about an hour. I got in at my appointment time, the Toyota team member who helped me was very helpful and kept me informed, and I was out in about an hour. More
January 08, 2019
15,000 mile up tune up I was in and out in about 30 minutes. Friendly workers and timely work. Vehicle came back clean, tidy, and ready to go. I would certainly recommend to I was in and out in about 30 minutes. Friendly workers and timely work. Vehicle came back clean, tidy, and ready to go. I would certainly recommend to my friends. More
January 08, 2019
New car purchase brought in 3 times for loud breaks I purchased my new car 7/2018 . I have brought car in 3 times in the short time I have had the car for load breaks. Now 6 months later still making t I purchased my new car 7/2018 . I have brought car in 3 times in the short time I have had the car for load breaks. Now 6 months later still making the noise, very embarrassing driving a new car and the breaks are loud enough to wake the neighbor leaving in the mornings. Told first visit is moisturizer on the breaks and last visit rust on the rotors will go away after it wears down. I have never had this problem on a new car, there is no fix for this problem other than time ? More
Other Employees Tagged: Mike Hana
January 07, 2019
114,000 mile check-up. Efficient and thorough as always. On time work done and they even found a tail light out, thank you, thank you for your attention to detail. Efficient and thorough as always. On time work done and they even found a tail light out, thank you, thank you for your attention to detail. More
January 05, 2019
normally scheduled maintenance I had a pleasant experience with the service manager as well as other employees during my visit. I was pleased that the service manager kept my bill t I had a pleasant experience with the service manager as well as other employees during my visit. I was pleased that the service manager kept my bill to the amount predicted in the pre-service estimate. More
Other Employees Tagged: Emily
December 12, 2018
Service we were charged $50.00 for an oil change and that is absolutely ridiculous. Also, they did not wash the car, said it was to cold which it wasn’t. I wo we were charged $50.00 for an oil change and that is absolutely ridiculous. Also, they did not wash the car, said it was to cold which it wasn’t. I would not recommend this service to anyone. More
December 12, 2018
Oil change I think the price for an oilnchange was a little high. I wish they sent out more coupons to people so that the price isn’t so high. I think the price for an oilnchange was a little high. I wish they sent out more coupons to people so that the price isn’t so high. More
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