Dominic Thornton
Dominic Thornton at Westside Lexus

Dominic Thornton | Page 24

Financial Services Manager

Westside Lexus

12000 Katy Fwy
Houston, TX 77079

4.8
244 Reviews
4.8

244 Reviews

Write a Review

Dealership Experience

5 yrs, 11 mos

244 Reviews of Dominic Thornton

June 03, 2021

Dealership Rating
Employee Rating

I had a great experience. The salesman man was very helpful. He explained everything about the vehicle we got. The finance made my deal come through. Great dealership I will only be buying future vehic More

by AECROBLES08
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Sam Chau

Jun 03, 2021

Westside Lexus responded

We pride ourselves on delivering a straightforward and seamless experience for our guests and are thrilled you had a positive visit with us. Thank you for choosing Westside Lexus and we hope to enjoy the new ride. Take care!

May 19, 2021

Dealership Rating
Employee Rating

Great salesman Dom. that helped me get my Lexus at a reasonable price. However, was not thrilled when the dealership/ Finance told me I had to finance through Lexus at a much higher rate to get the Col More

by gdbhpd
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: JT Teodoro , Dom. Went above and beyond to help me get the vehicle at a reasonable price

May 20, 2021

Westside Lexus responded

While it is great to hear that Dom was able to assist with your purchase, the rest of your feedback is disappointing to read. We want the most for our guests, and it is never our intention to inconvenience or mislead them. I would appreciate the chance to speak with you to see if there is anything I can do to help straighten things out. If you are interested in having that conversation, please do not hesitate to give me a call. Thank you, Christian Davidson - Lead Financial Services Manager - (281) 558-3030

May 13, 2021

Dealership Rating
Employee Rating

Beautiful showroom and friendly people! Salesperson was absolutely personable and knowledgeable. Greeted politely when I arrived but the process was way too long. There 6 hours! More

by deborahsaulsberry
Friendliness
Price
Recommend Dealer
Yes
May 14, 2021

Westside Lexus responded

We really appreciate your positive feedback about our team. We are sorry to hear that the process took longer than anticipated and it is disappointing that we caused any inconvenience. If there is anything we can assist you with going forward, please don't hesitate to reach out. Thank you from all of us at Westside Lexus and safe travels in your new car!

May 14, 2021

deborahsaulsberry responded

Thank you!

May 12, 2021

Dealership Rating
Employee Rating

An absolutely wonderful experience from beginning to end. Polar opposite from my experience buying my GS from Sterling McCall! Two hours from the time we sat down with Dom until we finished with Nam and we d More

by tl
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Nam Pham

May 12, 2021

Westside Lexus responded

We're flattered and delighted to hear your buying experience at Westside Lexus was exceptional. That's what we strive for! We'll be sure to pass your compliments along to Dom and Nam for getting you set up with your new vehicle in no time - we hope it exceeds your expectations! Thank you for doing business with our team and see you next time!

May 04, 2021

Dealership Rating
Employee Rating

I have never experienced such a high level of customer service and professionalism. I would highly recommend West Side Lexus to all my family, friends and colleagues. More

by Tania.impastato
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: JT Teodoro

May 04, 2021

Westside Lexus responded

Tania - What a wonderful review! It really means a lot that you would recommend Westside Lexus to your friends and family, and we appreciate you trusting us with your business. Happy travels in your new vehicle!

April 28, 2021

Dealership Rating
Employee Rating

Very easy to deal with. Very eager to make sure you get great service and truly want to make you happy on every aspect. Will purchase again because of that. More

by mikt9004
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Anil Sharma

Apr 28, 2021

Westside Lexus responded

Hi! We're so happy to hear that you had a great experience at Westside Lexus. It's our goal to make the sales process as simple and hassle-free as we can! Enjoy your ride, and we hope to see you again in the future!

April 17, 2021

Dealership Rating
Employee Rating

Great experience at Westside. James Breaux and Dominic Thornton were great. They made my trade in easy and purchase very smooth. Thanks for all your help and would recommend them to anyone. More

by ERICANDALEX
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: James Breaux

Apr 20, 2021

Westside Lexus responded

Thank you for taking the time to leave us a review! We couldn't be happier to hear that James and Dominic both took such good care of you here at Westside Lexus, and we will certainly let them know that you appreciate their help. We hope that you continue to enjoy your newly purchased vehicle!

March 17, 2021

Dealership Rating
Employee Rating

Great car, reasonable price excellent salesman. Have bought here previously. Love the quality of Lexus cars. This my 4th and all superior quality at reasonable price. More

by cdhtshel
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Nam Pham

Mar 17, 2021

Westside Lexus responded

Thank you for the great feedback! We are proud to have earned your business and happy to hear that you had such a successful purchase experience working with the team. Drive safely in your new vehicle, and we hope to see you again at Westside Lexus!

March 15, 2021

Dealership Rating
Employee Rating

Dealership sales & finance experience was positive. Sales professional actively listened, was tolerant of both antic mischief - an attempt to pay nothing for my auto purchase - and impatient impulses about a More

by estebanlflores
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Anil Sharma

Mar 15, 2021

Westside Lexus responded

Thank you so much for sharing this feedback. We are very happy to hear that you're a satisfied customer and appreciate you posting a review so that others will know what it's like to be a guest at Westside Lexus. Safe travels in your new vehicle!

January 19, 2021

Dealership Rating
Employee Rating

We were able to ge the car we were looking for at a fair price. We ended up with a pre-owned GX and they were very helpful in assisting us with our decision on this vs. a new GX. I would definitely visit an More

by DAVID.CANDLER
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Mike Shafer

Jan 19, 2021

Westside Lexus responded

David, thank you for taking the time to leave us a review! It was our pleasure to assist you here at Westside Lexus, and we hope that you continue to enjoy your newly purchased Lexus GX!

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