Dominic Thornton
Dominic Thornton at Westside Lexus

Dominic Thornton | Page 24

Financial Services Manager

Westside Lexus

12000 Katy Fwy
Houston, TX 77079

4.8
251 Reviews
4.8

251 Reviews

Write a Review

Dealership Experience

6 yrs, 1 mo

251 Reviews of Dominic Thornton

July 16, 2021

Dealership Rating
Employee Rating

Very customer service oriented. Would recommend to others. Dom was very accommodating. Good to know I can call at any time. Really love the car. More

by cbenson4
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Jul 16, 2021

Westside Lexus responded

Thank you so much for trusting Westside Lexus with this purchase! We are thrilled to hear that you enjoyed working with Dom and love your new car. Congratulations and safe driving!

June 30, 2021

Dealership Rating
Employee Rating

Dominic is very kind and Patient toward us. we are very pleased with his service More

by evelyn.n
Customer Service
Friendliness
Recommend Dealer
Yes
Jun 30, 2021

Westside Lexus responded

Thank you for the positive review, Evelyn! All of us here at Westside Lexus sincerely appreciate your kind words and support. Take care and come back soon!

June 27, 2021

Dealership Rating
Employee Rating

Dom Thornton was friendly, knowledgeable and courteous. We would have liked more on our trade-in. More

by cbenson4
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Jun 28, 2021

Westside Lexus responded

Customer feedback is important to us so we really appreciate you posting about your purchasing experience. Thank you for sharing so many kind words about Dom! All of us at Westside Lexus are grateful for your business and we wish you safe driving.

June 25, 2021

Dealership Rating
Employee Rating

Dom went above and beyond for us at Westside Lexus. We came in close to closing time and he was willing to stay after hours to give us options and test drive the vehicle. Thank you Dom for you service! Lo More

by Brenda Silva
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: JT Teodoro

Jun 25, 2021

Westside Lexus responded

Thank you, Brenda, for leaving us a review! We're thrilled to hear that Dom was such a pleasure to work with throughout the purchase of your vehicle. On behalf of everyone at Westside Lexus, safe travels!

June 21, 2021

Dealership Rating
Employee Rating

Smooth running operation, great customer service, knowledge and helpful sales and service personnel. More

by CHRISTY.MYERS_515
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Nam Pham, Josef Kalmus - polite/helpful

Jun 21, 2021

Westside Lexus responded

Thank you for the positive review, Christy! All of us here at Westside Lexus sincerely appreciate it. Drive safe and come back soon!

June 17, 2021

Dealership Rating
Employee Rating

Nice... please add some snacks for your elite customer in the lounge area. At a premium dealership the 'customer overall experienced matters. YOU HAVE ROOM TO UPLIFT THERE More

by raj.karmakar@yahoo.com
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Anil Sharma

Jun 18, 2021

Westside Lexus responded

Thank you for this feedback, Raj! We are always looking for ways to improve the customer experience, and we appreciate you taking the time to share. If there is anything more we can do to assist you, please feel free to give me a call directly. Thank you, James Breaux - General Sales Manager - 1 (281) 558-3030

June 10, 2021

Dealership Rating
Employee Rating

Salespersons are too talented. I accepted a not-too-good deal but hated to see wife go home without the car she wanted. Might work out. More

by Smr
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Manuel Gomez, Nam Pham

Jun 11, 2021

Westside Lexus responded

I'm sorry to hear that you aren't completely satisfied with your recent purchase. I would like to touch base with you regarding your concerns and offer my assistance if possible. I won't be able to find your contact information from this review, so please consider giving me a call. Thank you, James Breaux - General Sales Manager - 1 (281) 558-3030

June 03, 2021

Dealership Rating
Employee Rating

I had a great experience. The salesman man was very helpful. He explained everything about the vehicle we got. The finance made my deal come through. Great dealership I will only be buying future vehic More

by AECROBLES08
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Sam Chau

Jun 03, 2021

Westside Lexus responded

We pride ourselves on delivering a straightforward and seamless experience for our guests and are thrilled you had a positive visit with us. Thank you for choosing Westside Lexus and we hope to enjoy the new ride. Take care!

May 19, 2021

Dealership Rating
Employee Rating

Great salesman Dom. that helped me get my Lexus at a reasonable price. However, was not thrilled when the dealership/ Finance told me I had to finance through Lexus at a much higher rate to get the Col More

by gdbhpd
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: JT Teodoro , Dom. Went above and beyond to help me get the vehicle at a reasonable price

May 20, 2021

Westside Lexus responded

While it is great to hear that Dom was able to assist with your purchase, the rest of your feedback is disappointing to read. We want the most for our guests, and it is never our intention to inconvenience or mislead them. I would appreciate the chance to speak with you to see if there is anything I can do to help straighten things out. If you are interested in having that conversation, please do not hesitate to give me a call. Thank you, Christian Davidson - Lead Financial Services Manager - (281) 558-3030

May 13, 2021

Dealership Rating
Employee Rating

Beautiful showroom and friendly people! Salesperson was absolutely personable and knowledgeable. Greeted politely when I arrived but the process was way too long. There 6 hours! More

by deborahsaulsberry
Friendliness
Price
Recommend Dealer
Yes
May 14, 2021

Westside Lexus responded

We really appreciate your positive feedback about our team. We are sorry to hear that the process took longer than anticipated and it is disappointing that we caused any inconvenience. If there is anything we can assist you with going forward, please don't hesitate to reach out. Thank you from all of us at Westside Lexus and safe travels in your new car!

May 14, 2021

deborahsaulsberry responded

Thank you!

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