I just want to preface this review by saying I never
leave reviews anywhere so this was truly a horrid experience and if I could give D'Arcy Hyundai negative stars I would. I have never experienced such
leave reviews anywhere so this was truly a horrid experience and if I could give D'Arcy Hyundai negative stars I would. I have never experienced such awful service in my life. There is a lot I'm leaving out in my experience but I need to let people know where they're bringing their business so buckle up, this is a long one:
This all began when I took my car in for scheduled/recommended maintenance. Part of that was to do a transmission flush (which I was told by another dealer is probably what killed my vehicle). Service did not have my vehicle done same day which I would not have agreed to because I needed the car for work. This lack of communication and disregard for the customer is the through line for this entire ordeal. Note: They never reached out to me unless it was after i already called.. I was ALWAYS calling and trying to track down info on my car.
I pick up my car and I'm told it won't start. I'm confused. This was a service appointment. They keep the car to diagnose and I'm left with no vehicle as there are still no rentals. I am told I need an entirely new engine (almost $11k) and I'm STUNNED. There's not much I can do unless I get a replacement so I take the car back after being told it's drivable. Until it's not a week later and my engine starts jumping so badly it jerks the entire car. The car is towed back to them.
They tell me my warranty is up and because I used an after-market oil filter they will not give financial assistance. At one point they didn't even know they had my car on their lot still. I bring up my records to show that I had the Hyundai filter put on after that one (while experiencing an engine ticking noise since getting the car, which was noted and under warranty) and miraculously they were able to cover 85ish% of the cost. I still have no rental at this point.
I get the vehicle back and there's still an awful scraping under the driver's side/wheel. Not only that, but they did not hook my wipers up correctly and the fluid for the windshield was dribbling out. My car was not well taken care of and definitely NOT tested even though they said it was. They would have heard the noise if they had gone even a block.
The car is brought back (still no rental for me) and I'm then told I need an entirely new transmission (over $4k). Again, I'm STUNNED. How was this not caught? It made no sense and I refused to get the work done. Not only that, but on many of my visits to their service dept i witnessed this exact problem happen to 2 other customers. One guy was picking his car up, came back 10 minutes later and said it was still not fixed.
I was able to get in touch with the head of service and D'Arcy himself and they were willing to work a deal. One of my options was to get the transmission replaced free of cost. This was not the option I went with because at this point I was 2 months into issues with them and wanted to wash my hands of this (Hyundai AND D'Arcy). They disregarded my wishes and continued on with a transmission replacement without my knowledge.
I had already gone to Joliet Honda (EXCELLENT customer service and SO helpful) to get a new car and just trade my Hyundai in. Honda was aware of this entire ordeal and was expecting a trade-in with a bad transmission. Now I had to tell them it was fixed and that impacted my financial paperwork with them. In the end I was still screwed out of my full trade-in value because there were way more issues with my car than D'Arcy service told me.
All in all.. this experience ruined my financials, stressed me so severely, over-extended me and my family in many ways and D'Arcy Hyundai has lost all my respect and trust. If a business doesn't have an easy to find BBB.. then that's a red flag. I will be making multiple copies of this post in case of deletion because this was genuinely disheartening.
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by mgb61598
Service Price Transparency
Apr 22, 2026 -
D'Arcy Hyundai responded
Ms. Berghuis,
We truly appreciate you taking the time to share your feedback and the concerns you brought forward. We understand how stressful and overwhelming vehicle issues can be, and we are genuinely sorry to hear that your experience left you feeling this way.
When a vehicle is brought in for service, our system automatically sends a welcome text along with the name of the assigned advisor to ensure clear two‑way communication. In your case, that advisor was Dominick. After reviewing our records, we did see his attempts to reach you, as well as your message regarding picking up personal items because you were planning to trade the vehicle in, and that was the only message we received from you during that time.
In speaking with our service manager, we understand that you had a detailed conversation with him—along with your daughter—while reviewing your service history, and that you also spoke directly with Mr. Terry D’Arcy. During that conversation, Mr. D’Arcy offered you two options:
• He would purchase the vehicle from you at full value as if there were no transmission concerns, or
• We would replace the transmission at no cost to you.
Wagner reviewed these options with you and advised you to keep the loaner vehicle in the meantime. We want to be clear that we do not perform repairs without customer authorization, and we take that process very seriously. The suggestion that work was done without consent is something we respectfully disagree with.
Regarding the engine replacement and Hyundai covering approximately 85% of the cost—those decisions are made by Hyundai Motor Corporation, not by the dealership. There is a required chain of command that must be followed. Typically, a customer reports a concern, our service team diagnoses the issue, and then we submit the findings to Hyundai for approval. If the customer declines the recommended repair at that time, we return the vehicle as is. According to our records, the initial recommendation related to the ticking noise was declined. When you later returned with the same concern, our advisors resubmitted the case to Hyundai, who then approved the majority of the cost.
Our team works hard to advocate for our customers within the guidelines set by the manufacturer, and we understand how important it is to have clarity around how those decisions are made.
We also understand that you ultimately chose to trade in the vehicle based on the belief that the transmission was faulty. Once the transmission was replaced, the value of the vehicle increased. If there were additional issues affecting the trade‑in value, those were not concerns that were communicated to us or documented in our service records.
We are sincerely sorry that you feel we did not meet your expectations. It’s clear that this situation caused you significant stress, and we never want a customer to feel that way. While we may see some parts of the situation differently, we respect your perspective and your right to share it. We are grateful for the time you spent with us, and we do want to acknowledge that Mr. D’Arcy chose to provide a new transmission at no cost to you out of genuine goodwill.
We wish you and your family the very best moving forward.
Isa Romero - Public Relations Manager
D'Arcy Hyundai (815) 409-4905
Apr 24, 2026 -
mgb61598 responded
Isa. Thank you for the response but there are many inaccuracies with it and I don't think you understand the full extent of this arduous situation. I had this vehicle not even 4 years and it never reached 80,000 miles. I wanted to like and trust you guys but that trust and respect was ultimately severed. Even on my way out, with boxes of my personal items from my car in tow, I was never given an apology or a thank you for being a customer despite the circumstances. I didn't even get eye contact. It was shameful.
In regards to me apparently not calling/ leaving messages.. that is false. I have the texts, the call logs, receipts, notes, screenshots, witnesses etc of everything. I left a message or 2 when I was able to ACTUALLY reach a voicemail. Otherwise, I was speaking to other service employees who would tell me my message would be relayed. I would constantly have to take time out of my day to call hoping my messages would get through to the right people. That was the frustrating runaround I constantly had to deal with while working 2 jobs and having no car.
I also did not directly speak with Terry D'arcy (I should have clarified) and only thru John the service manager. From my understanding John said we could either trade the car in with D'arcy, have a check written for the value of the vehicle as if it were in working condition or have the transmission replaced. Clearly there was a lot of bad miscommunication during this entire ordeal and maybe that's a concern that needs to be addressed amongst staff because that's customer service 101. Along with the fact that none of this was in writing which was my biggest mistake. We opted for the alleged check option (no replacement) and on the day my trade-in with Honda took place I was told my car was "in pieces in the garage" getting a new transmission. NOT what we agreed on. The work that had been done on the car without my consent in fact did NOT increase the value of my trade-in when the time came. I was shorted another $1,000 from my promised value (even with a fixed transmission).
And in the end that is EXACTLY why I did not want the transmission replaced because I knew there would be something else wrong and I'd have to go through this all over again. And I obviously did not want to trade-in with you guys either.
So between a recommended transmission flush which should never have happened, my name being misspelled on rental documents when i finally was given a rental after almost 6 weeks, my car being in pieces when it was supposed to be traded-in, the car being on your lot for 4 days and your guys did not know that and when i came in to see what was going on with it service thought I was still driving the car, etc I had had enough. In the end, I just wanted honesty and somebody to care and listen and you guys didn't so I had to sit with that. I finally felt myself getting over this situation (despite STILL getting service emails from you guys even though I am no longer a customer) and instead I'm told you respectfully disagree with my experience. This is not how you treat valued customers.
Don't let the multi-star reviews on here fool you because from people I've spoken with face-to-face all over the area? D'arcy Hyundai is no good.
Had a slight alignment issue with our New Venue , called
John Wagner and he got us in the very next day. Great service
John Wagner and he got us in the very next day. Great service
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by Tommyg1814
Service Price Transparency
Mar 30, 2024 -
D'Arcy Hyundai responded
Thank you for using our service department. We are happy John was able to take care of your vehicle needs asap.
Isa Romero - Public Relations Manager
D'Arcy Hyundai (815) 409 -4905
Excellent service for my oil change and love the valet
service. Great time saving service!!
service. Great time saving service!!
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by Beth Ciszek
Service Price Transparency
Sep 08, 2023 -
D'Arcy Hyundai responded
Thank you for taking the time to stop in and allow us the pleasure of working with you. We thank you for your feedback and are happy to hear you enjoyed your visit and service while working with Dominick. We do our best to ensure you are taken care of every step of the way.
Isa Romero - Public Relations Manager
D'Arcy Hyundai (815) 725-5200
Purchased a new Hyundai Santa Cruise
First negative
feedback- car came with free maintenance for the first 3 oil changes ~ called and requested an appointment “was told that I had to wait 3 months” S
feedback- car came with free maintenance for the first 3 oil changes ~ called and requested an appointment “was told that I had to wait 3 months” So I had to take my car to a local shop where I only had to wait 1 day
Second bad experience ~ the brakes for my new 2022 Santa Cruise started making loud noises and bad vibration when stopping. Car was only 6 month old. I called Darcy Hyundai in Joliet and requested an appointment to bring in for inspection because I was worried about not being to stop. Was informed that I had to wait 3 months to bring in for service. I then requested to speak to the service manager. He asked why did I want to speak to him? I told him the issue. His response was “what were you told” I said they want me to wait 3 months. He said “ you heard they, you have to wait” I said it’s a new vehicle! He said it didn’t matter. I said the vehicle wasn’t drivable, can I drop off and possibly get a loaner. He said “no loaners”
So I had a new vehicle with a safety issue and Darcy wouldn’t help me!
I took a loss by trading the car in with a different dealer
I will never buy a vehicle again from Darcy Hyundai ~ the worst service I’ve ever had
And rude treatment by management
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by Bryan
Service Price Transparency
Jul 20, 2023 -
D'Arcy Hyundai responded
Bryan, we apologize for the inconvenience. We understand sometimes if a vehicle was sitting on the lot of a while, it can cause the breaks to make noise for lack movement. We try to do whatever possible to ensure we try to resolve the issue and apologize for the lack of availability in the appointments. We do advice if you have the time, to walk in specially when the issue is pressing to ensure someone can assist. Since the pandemic unfortunately we have not had the normal amount of service loaners available due to lack of inventory; we apologize for the inconvenience. If you were not treated with respect, we sincerely apologize as it is something we don't condone. We will look into the matter. Thank you for the feedback.
Isa Romero - Public Relations Manager
D'Arcy Hyundai (815) 409-4905
Jul 29, 2023 -
Bryan responded
Regrettably ~ the response that Darcy given is incorrect and dishonest
I had about 5000 miles on my Hyundai Santa Cruze when My brakes started the vibration and loud noise. I told Darcy that my car was unsafe to drive that I had a bad brake problem with the possibility of broken/damaged parts and that I felt my car was unsafe to drive. That the car that came with a 100,0000 mile warranty and could they please check to make sure the car was safe to drive, which Hyundai Darcy refused to do! Darcy Hyundai failed me…
Pandemic or not - I needed help!
I was clear about the issue ~ Both the service manager and the store manager of Darcy Hyundai. stated “there’s nothing I can do” “no loaners, or time to check your vehicle. you have to wait”
My fix was I took the Hyundai to a different trustworthy car dealer “Dralle Watseka” I traded the vehicle for a different vehicle, I will never purchase a vehicle from Darcy again!
The Darcy experience was a great financial loss to me
Everyone there is so friendly.
I took my car in for an oil change and was in and out in a reasonable amount of time. The pop and chips was a nice added bonus while waiting for my c
I took my car in for an oil change and was in and out in a reasonable amount of time. The pop and chips was a nice added bonus while waiting for my car to be done. Also happy that they washed my car too. Over the years I’ve bought two cars from Darcy and will continue to recommend them to family and friends.
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by meldee4
Service Price Transparency
Aug 03, 2023 -
D'Arcy Hyundai responded
We are glad that everything went as well as expected while giving us the opportunity of taking care of your vehicle needs. We appreciate your feedback. Thank you for using our service department, if you should need anything else; do not hesitate to let us know.
Isa Romero-Public Relations Manager
D'Arcy Hyundai (815) 725-5200
Efficient, friendly, punctual,.
Explained what was to be done asked if there were any concerns. Invited me to sit in lounge enjoy coffee or a cold drink and they would let me know wh
Explained what was to be done asked if there were any concerns. Invited me to sit in lounge enjoy coffee or a cold drink and they would let me know when ready. Less than 1hr later I was on my way!
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by rlacl
Service Price Transparency
Aug 03, 2023 -
D'Arcy Hyundai responded
Thank you for taking the time visit our service department and allow us the pleasure of working with you. We are glad your visit with Dominick went well, if there is anything else that we can do for you now or in the future. Please don't hesitate to let us know.
Isa Romero - Public Relations Manager
D'Arcy Hyundai (815) 725-5200
Great courteous staff and excellent service.
Pleasant and comfortable wait experience. Didn't have to wait longer than estimated.
Pleasant and comfortable wait experience. Didn't have to wait longer than estimated.
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by sarapantazes
Service Price Transparency
Aug 03, 2023 -
D'Arcy Hyundai responded
Thank you for taking the time visit our service department and allow us the pleasure of working with you. We are glad your visit with Dominick went well, if there is anything else that we can do for you now or in the future. Please don't hesitate to let us know.
Isa Romero - Public Relations Manager
D'Arcy Hyundai (815) 725-5200
friendly staff, good work friendly staff, good work
friendly staff, good work friendly staff, good work
friendly staff, good work friendly staff, good work
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by helnback50
Service Price Transparency
Jun 23, 2023 -
D'Arcy Hyundai responded
We are glad that everything went as well as expected while giving us the opportunity of taking care of your vehicle needs. We appreciate your feedback. Thank you for using our service department, if you should need anything else; do not hesitate to let us know.
Isa Romero-Public Relations Manager
D'Arcy Hyundai (815) 725-5200
Excellent service for years at this dealership.
Purchase Sonata in 2010. Now purchased Tucson in 2022. I wouldn’t consider any other dealer for service.
Purchase Sonata in 2010. Now purchased Tucson in 2022. I wouldn’t consider any other dealer for service.
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by betsyb1132
Service Price Transparency
Jun 23, 2023 -
D'Arcy Hyundai responded
We are glad that everything went as well as expected while giving us the opportunity of taking care of your vehicle needs. We appreciate your feedback. Thank you for using our service department, if you should need anything else; do not hesitate to let us know.
Isa Romero-Public Relations Manager
D'Arcy Hyundai (815) 725-5200
All scheduled work and the additional work that was added
during the visit was performed quickly and professionally. The facilities for those waiting for repairs is excellent. My car was returned to me clean
during the visit was performed quickly and professionally. The facilities for those waiting for repairs is excellent. My car was returned to me cleaner than when I brought it in.
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by Greg P
Service Price Transparency
Jun 23, 2023 -
D'Arcy Hyundai responded
Thank you so much for visiting our service department. We appreciate your feedback and kind words. If there is anything more that we are able to assist you with. Please let us know. Thank you.
Isa Romero-Public Relations Manager
D'Arcy Hyundai (815) 725-5200
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