Dealer Reviews

Service Reviews

Cars for Sale

Write a Review

Dealer Log In

Write a Review

Frank Guerra

Overview Reviews (187) Inventory (352)

Contact Me

View All Employees

< View All Employees

Frank Guerra

Refer Me

Frank Guerra

Service Advisor

D'Arcy Hyundai

2000 Essington Rd
Joliet, IL 60435

Contact Me

4.9

187 Reviews

Overview Reviews (187) Inventory (352)

Dealership Experience

9 yrs, 9 mos

Industry Experience

9 yrs, 9 mos

4.9

187 Reviews

Write a Review

This rating includes all reviews, with more weight given to recent reviews.

Contact Frank Guerra

Name

Email or Mobile Phone

Message

By clicking Send Message, you agree to receive automated texts to connect you to this dealership employee, to market and provide information, and to better serve you. Purchase is not required and you agree to our Terms of Use and Privacy Policy. Standard message and data rates may apply.

187 Reviews of Frank Guerra

February 17, 2024

Dealership Rating

Employee Rating

Great customer service from everyone during the entire buying process. Very good experience Would highly recommend to anyone looking to buy a car. buying process. Very good experience Would highly recommend to anyone looking to buy a car. More

by Billy B

Sales Price Transparency

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Joe Blumhardt, Hannah Kirchner, Max Abercrombie

Helpful 0

Report | Print

Feb 22, 2024 -

D'Arcy Hyundai responded

Thank you so much for taking the time to share your D'Arcy Hyundai experience with our online community. We can't thank you enough for allowing us the pleasure and privilege of working with you and earning your business. We do everything possible to ensure you have a seamless vehicle shopping experience from the comfort of your home to ours. Congratulations on your vehicle and welcome to the D'Arcy family! Isa Romero - Public Relations Manager D'Arcy Hyundai- (815) 409-4905

August 17, 2023

Dealership Rating

Employee Rating

Very nice and efficient. The waiting area was clean. Very knowledgeable. Sent email confirming the work The waiting area was clean. Very knowledgeable. Sent email confirming the work More

by tracycm52

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: I think

Helpful 0

Report | Print

Aug 25, 2023 -

D'Arcy Hyundai responded

Thank you for taking the time to share your D'Arcy Hyundai experience. We are happy to hear you had a pleasant experience while here with Frank. Please let us know if there is anything more, we can do for you. We look forward to working with you on your next visit. Isa Romero - Public Relations Manager D'Arcy Hyundai (815) 725 -5200

August 01, 2023

Dealership Rating

Employee Rating

They definitely need a better waiting area. I know that is coming with the new facility. The wait was fine for a Saturday. I think they forgot to rotate my tires but not really a big deal. Over I know that is coming with the new facility. The wait was fine for a Saturday. I think they forgot to rotate my tires but not really a big deal. Overall, a good experience with my first time there. More

by datastve

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Helpful 0

Report | Print

Aug 03, 2023 -

D'Arcy Hyundai responded

We are glad that everything went as well as expected while giving us the opportunity of taking care of your vehicle needs. We appreciate your feedback. Thank you for using our service department, if you should need anything else; do not hesitate to let us know. Isa Romero-Public Relations Manager D'Arcy Hyundai (815) 725-5200

July 02, 2023

Dealership Rating

Employee Rating

Everyone there is so friendly. I took my car in for an oil change and was in and out in a reasonable amount of time. The pop and chips was a nice added bonus while waiting for my c I took my car in for an oil change and was in and out in a reasonable amount of time. The pop and chips was a nice added bonus while waiting for my car to be done. Also happy that they washed my car too. Over the years I’ve bought two cars from Darcy and will continue to recommend them to family and friends. More

by meldee4

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Jimmy Kociuba, John Wagner, John Mesich, Jayson Mirabella, Dominick Skirp , Austin

Helpful 0

Report | Print

Aug 03, 2023 -

D'Arcy Hyundai responded

June 18, 2023

Dealership Rating

Employee Rating

I dropped my car off for a repair. It was done within an hour. I was notified promptly when my car was ready for pickup. It was done within an hour. I was notified promptly when my car was ready for pickup. More

by tdg26064

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Helpful 1

Report | Print

Jun 23, 2023 -

D'Arcy Hyundai responded

June 13, 2023

Dealership Rating

Employee Rating

Great service! Staff works well with costumers. I go to D’Arcy for all my car needs. Staff works well with costumers. I go to D’Arcy for all my car needs. More

by Mityah

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Helpful 0

Report | Print

Jun 23, 2023 -

D'Arcy Hyundai responded

Thank you so much for visiting our service department. We appreciate your feedback and kind words. If there is anything more that we are able to assist you with. Please let us know. Thank you. Isa Romero-Public Relations Manager D'Arcy Hyundai (815) 725-5200

May 26, 2023

Dealership Rating

Employee Rating

Was able to get the hitch recall done while in for oil change instead of having to come back in 3 weeks as originally scheduled. Check in was easy and quick . Everyone friendly and helpful change instead of having to come back in 3 weeks as originally scheduled. Check in was easy and quick . Everyone friendly and helpful More

by BARBW0327

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Helpful 0

Report | Print

Jun 23, 2023 -

D'Arcy Hyundai responded

April 11, 2023

Dealership Rating

Employee Rating

Great, knowledgeable, people in service. I'll be back for all service needs. Sorry I didn't try D'Arcy sooner! I'll be back for all service needs. Sorry I didn't try D'Arcy sooner! More

by dan.fogarty

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Helpful 0

Report | Print

Apr 13, 2023 -

D'Arcy Hyundai responded

Thank you for taking the time to stop into our service department and allowing us the pleasure of working with you. Your vehicle needs are important to us, and we do our best to ensure everything went as well as expected. If there is anything more that we can do for you, please let us know. Isa Romero - Public Relations Manager D'Arcy Hyundai (815) 725-5200

March 04, 2023

Dealership Rating

Employee Rating

This dealership is hands down the best I've ever worked with. They care about your needs and do whatever it takes to get your issue resolved. All with a smile on their face!!! with. They care about your needs and do whatever it takes to get your issue resolved. All with a smile on their face!!! More

by eolsen523

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: John Wagner

Helpful 0

Report | Print

Apr 03, 2023 -

D'Arcy Hyundai responded

Thank you for taking the time to share your D'Arcy experience with our online community. We are glad you had a great service visit with Frank and John Wagner. They truly have your best interest at hand and do their best to ensure your visit is a good one. Thank you for your business. If there is anything more that we can do for you, please let us know. Isa Romero - Public Relations Manager D'Arcy Hyundai (815) 725-5200

February 21, 2023

Dealership Rating

Employee Rating

Very courteous employees. Recall service was completed in within the estimated time I was given on arrival for appointment Recall service was completed in within the estimated time I was given on arrival for appointment More

by BARBW0327

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Helpful 0

Report | Print

Feb 27, 2023 -

D'Arcy Hyundai responded

Thank you for taking the time to share your D'Arcy difference with our online community. We are always happy to help and ensure that your visit is not only quick and efficient but also pleasant. We're glad you enjoyed your visit Frank, he's very nice and knowledgeable. If there is anything more that we can do to better assist you, please let us know. Isa Romero - Public Relations Manager D'Arcy Hyundai (815) 725-5200

Dealership Inventory (352 Vehicles)

2022 Hyundai Tucson | used

$25,851

2022 Hyundai Tucson

used

Shimmering Silver exterior

Unknown

Front-wheel Drive

$25,851

View Vehicle Details

View Details

2023 Hyundai Sonata Hybrid | new

$34,930

2023 Hyundai Sonata Hybrid

new

Carbon Blue exterior

Automatic

Front-wheel Drive

$34,930

View Vehicle Details

View Details

2024 Hyundai Santa Fe | new

$45,671

2024 Hyundai Santa Fe

new

Phantom Black exterior

Automatic

All-wheel Drive

$45,671

View Vehicle Details

View Details

2024 Hyundai Tucson | new

$29,156

2024 Hyundai Tucson

new

Hampton Gray exterior

Automatic

Front-wheel Drive

$29,156

View Vehicle Details

View Details

2024 Hyundai Santa Fe | new

$45,637

2024 Hyundai Santa Fe

new

Phantom Black exterior

Automatic

All-wheel Drive

$45,637

View Vehicle Details

View Details

2024 Hyundai Tucson Hybrid | new

$35,915

2024 Hyundai Tucson Hybrid

new

Black Pearl exterior

Automatic

All-wheel Drive

$35,915

View Vehicle Details

View Details

View All Inventory

Get a $200.00 check when your friends make a purchase here.

By referring an employee you worked with, you agree to share your email address with this dealership so they can contact you should you qualify for their referral bonus. Qualifications for referral bonuses vary by dealer.